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Reviews of Aquarius Hotel & Urban Resort Phnom Penh

4 out of 5
Aquarius Hotel & Urban Resort Phnom Penh
No.5, Street 240, Sangkat Chakto Mukh, Khan Daun Penh, Phnom Penh

Reviews

9.2

Wonderful

Rating 10 - Excellent. 377 out of 592 reviews" "
Rating 8 - Good. 175 out of 592 reviews" "
Rating 6 - Okay. 27 out of 592 reviews" "
Rating 4 - Poor. 10 out of 592 reviews" "
Rating 2 - Terrible. 3 out of 592 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsite restaurant has fantastic food and service. The view from the rooftop pool is amazing! I enjoyed my stay, the staff were wonderful and I would stay again.
Stayed 2 nights in Apr 2024
Response from Vatanak Uch on 6 Apr 2024
Dear Curtis,Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed the fantastic food and service at our onsite restaurant, as well as the breathtaking view from our rooftop pool. It's wonderful to know that our staff contributed to making your stay enjoyable. We can't wait to welcome you back for another memorable stay!Warm Regards,Aquarius Hotel

10/10 Excellent

Dameion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I what find unique about the hotel is they’re pool i love everything about not to mention they’re food i would definitely go back there…..the staff is very friendly the customer service is very good…
Stayed 28 nights in Mar 2024
Response from Vatanak Uch on 6 Apr 2024
Dear Dameion,Thank you for your glowing review! We're thrilled to hear that you found our pool unique and enjoyed everything about it. We're also delighted that you appreciated our delicious food offerings and experienced excellent customer service from our friendly staff. We look forward to welcoming you back for another wonderful stay in the future!Best Regards,Aquarius Hotel

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific value and very nice hotel. The breakfast was very good and the rooftop pool fantastic. The room was great. One star off because the service in the restaurant and bar was weirdly slow, though the staff was so lovely and kind, I think maybe they need some training on table service and being attentive … they could sell way more drinks if someone was up at the pool taking orders, for example.
Stayed 3 nights in Mar 2024
Response from Vatanak Uch on 30 Mar 2024
Dear Jill,Thank you for sharing your feedback with us! We're delighted to hear that you found our hotel to be a terrific value and that you enjoyed the fantastic rooftop pool and very good breakfast.We appreciate your constructive comments regarding the service in our restaurant and bar. Rest assured, we will address this with our team to ensure a more efficient and attentive experience for our guests. Your insights are invaluable, and we'll use them to enhance our service offerings.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm Regards,Aquarius Hotel

10/10 Excellent

Natchaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
บริการดี โรงแรมสะอาด อาหารเช้าใช้ได้ เสียดายแถวโรงแรมห่างจากใจกลางเมือง แถวร้านอาหาร
Response from Vatanak Uch on 4 Mar 2024
Dear Natchaya,Thank you for your positive comments regarding our good service and clean hotel. We're pleased to know you found your stay enjoyable overall.We understand your concern about the hotel's location being a bit far from the city center and restaurant area. We appreciate your feedback, as it helps us identify areas for improvement. In the future, we'll explore ways to enhance the overall convenience for our guests.We hope to have the opportunity to welcome you back and provide an even better experience.Best regards,Aquarius Hotel

10/10 Excellent

Nitten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and the services associated with it made my short stay in Phnom Penh very productive and enjoyable. I would love to visit here again. The staff was courteous and ready to assist, and the facilities were clean and available at request. Without the people maintaining and supporting this hotel, I don’t believe I would have been able to appreciate the city as I was able to.
Stayed 2 nights in Feb 2024
Response from Vatanak Uch on 26 Feb 2024
Dear Nitten,Thank you for your wonderful review! We're thrilled to have contributed to making your short stay in Phnom Penh productive and enjoyable. It's fantastic to hear that our courteous staff and clean facilities enhanced your experience. We would love to welcome you back on your next visit. Safe travels, and we appreciate your kind words!Best Regards,Aquarius Hotel

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel; well worth the price. Breakfast buffet was amazing, room was comfortable and clean. You can see the royal palace from the infinity pool area. Wonderful hotel.
Stayed 2 nights in Feb 2024
Response from Vatanak on 15 Feb 2024
Dear Kim,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
THe property is lovely and the staff could not be better!
Stayed 3 nights in Feb 2024
Response from Vatanak on 15 Feb 2024
Dear Herman,Thank you very much for taking your precious time to share your thoughts and experience following your recent stay with us.We look forward to welcoming you again soon

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with great and helpful staff. Lovely roof top pool with lots of space to lounge. Good breakfasts to set you up for the day. Great location, a very handy local laundrette. We would be happy to return and recommend to others.
Stayed 6 nights in Jan 2024
Response from Vatanak on 15 Feb 2024
Dear John,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were nice, but upon arrival for check in we had to wait about 10 minutes because our room wasn’t ready. Check in was at 2pm and we arrived at 3pm from Siem Reap, a five hour drive. Our room was small but clean with hot water for a much needed shower. The spread they had for breakfast was good with a great view of the city. Overall our two night stay there was decent, but for the value it could be better. Also, had issues with their WiFi not working.
Stayed 2 nights in Jan 2024
Response from Vatanak on 15 Feb 2024
Dear Dawn,Thank you very much for taking your precious time to share your thoughts and experience following your recent stay with us.

6/10 Okay

Craig

Business traveller
Tired property with a great pool and potential.
The location is great. The rooftop pool is amazing...if the rest of the property was like that, this would be an incredible property....but, the rooms were really below average. A non-smoking room with a tiny smoking balcony. What's the point of non-smoking? The walls had large black discoloration that should have been painted a long time ago. Just a tired property with potential
Stayed 1 night in Jan 2024
Response from Vatanak on 17 Feb 2024
Dear Mr.Craig,Thank you very much for taking the time and providing feedback regarding your recent stay with us. Please note that we value your feedback and that your comment has been discussed with the department concerned.

10/10 Excellent

Judd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vatanak on 17 Feb 2024
Dear Judd,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Phnom Penh
The hotel was a great find - it is very close to the major tourist sights of Phnom Penh - around 10mins walk from the Palace. It also had a good boutique feel to it without being too small. On the roof is an impressive infinity pool and a decent restaurant. My room also had a nice balcony. Staff were also helpful and attentive.
Stayed 2 nights in Nov 2023
Response from Vatanak on 17 Feb 2024
Dear John,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool contemporary oasis
Gorgeous contemporary design
Stayed 1 night in Jan 2024
Response from Vatanak on 17 Feb 2024
Dear Belinda,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic place to stay. It’s close to the river, the Royal Palace, the Central Market. The food is good as well. The rooftop pool views are unmatched at this price. The only challenge was that the water in the shower was luke warm and the water temperature in the sink was scaldingly hot.
Stayed 2 nights in Jan 2024
Response from Vatanak on 17 Feb 2024
Dear Bethany,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.

10/10 Excellent

DEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
Nice staff good location
Stayed 4 nights in Dec 2023
Response from Vatanak on 17 Feb 2024
Dear DEAN,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.

10/10 Excellent

Sophea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the rooftop restaurant is great as well as from a the swimming pool. The meals are delicious and the staff is very friendly. Our suite was just below the restaurant, so it gets noisy quickly in the bedroom. The bed was comfortable.
Response from Vatanak on 15 Feb 2024
Dear Sophea,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.

8/10 Good

YONG SHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a beautiful Skybar and massage place but then there is no Gym, overall very nice place, clean and cosy room too. Not many shopping mall nearby, but tuk tuk is readily available.
Stayed 2 nights in Dec 2023
Response from Vatanak on 15 Feb 2024
Dear YONG SHENG,Thank you very much for taking your precious time to share your thoughts and experience following your recent stay with us.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool infinity pool and view. Lovely Christmas dinner. Very helpful front desk staff, and tasty juice at check-in. The staff helped us get transportation to the airport and with different bus options to other locations. I immediately booked an additional day with them for when I returned to Phnom Penh.
Stayed 3 nights in Dec 2023
Response from Vatanak on 17 Feb 2024
Dear lan,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very good which I can really recommend
Stayed 2 nights in Dec 2023
Response from Vatanak on 17 Feb 2024
Dear Oscar,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.

10/10 Excellent

Daniel, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a convenient area. The rooms are nicely designed, very comfortable bed, customer service is awesome and the buffet breakfast is wonderful. I dined in the restaurant a couple of times for lunch and dinner and everything I ordered at all times was delicious. The infinity pool is awesome. The lobby and rooms have a New York City feel and design, which I love, being a New Yorker. Will definitely stay here again and I highly recommend it.
Stayed 4 nights in Dec 2023

10/10 Excellent

Hubert

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Response from Vatanak on 15 Feb 2024
Dear Hubert,Thank you very much for taking your precious time to share your thoughts and experience following your recent stay with us.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool and restaurant are really nice and chill.
Stayed 1 night in Nov 2023

10/10 Excellent

Ralph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, incredible rooftop pool, very good service and a very nice staff. Great breakfast too.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hubert

Stayed 5 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Sean

Really nice food at the in-house restaurant.
Stayed 2 nights in Oct 2023

8/10 Good

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and good value for money.. I would have given it a 5 star review but was stuck with an US$ 8 bill on check out for two very small cups of coffee from what was supposed to be a free breakfast the day day before. Was not told that coffee ordered from the waiter was a chargeable a la carte item when coffe from the hidden away corner pot was free..
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Sep 2023

10/10 Excellent

SANGMIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable price, nice swimming pool, friendly staff, everything was great
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff and a wonderful, clean facility. A great place to spend a few days.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great "boutique" hotel! Good location. The staff was very friendly and helpful. I loved the rooftop reataurant and pool
Stayed 12 nights in Jul 2023

10/10 Excellent

brad

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is tucked away in a little neighborhood and is walking distance from everything
Stayed 2 nights in Jul 2023

8/10 Good

YUSUKE, London

Liked: Cleanliness, staff & service, property conditions & facilities
The top floor has a casual restaurant where I enjoyed nice breakfast with good city view.
Stayed 2 nights in Jun 2023

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast here was the best we had out of 4 hotels we stayed at in Cambodia. Location was great with ATM machines, shops, restaurants etc nearby. Tuk tuks readily available for further distances or if you don't want to walk. Rooms were very comfortable. I was on the 7th floor so had a bit of a view. My friends on the 3rd floor faced a wall. Close to busy roads so heard some traffic noise.
Stayed 3 nights in May 2023

10/10 Excellent

Yohei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was a good size and clean. The rooftop pool and dining area was amazing and a great way to finish off the day. All the staff were super helpful and friendly. We would definitely recommend and stay again.
Stayed 2 nights in May 2023

10/10 Excellent

Marilu

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was wonderful, I came to visit during the hottest time of the year and I was so thankful for the cool room, comfortable bed, and kind staff. It was my safe haven after a day of sightseeing. I slept so well, very quiet hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful, friendly, accommodating and courteous. It ranks amongst the best service I have experienced in my 30 years of travelling around the world. I absolutely recommend this hotel.
Stayed 5 nights in Apr 2023

10/10 Excellent

Marilu

Stayed 2 nights in Apr 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay...
Stayed 9 nights in Apr 2023

10/10 Excellent

Nuria

Stayed 2 nights in Apr 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice near the royal palace, in a lovely neighbourhood. The pool is amazing as is the restaurant and the breakfast and dinner options. Very comfortable and safe.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and clean. The restaurant is good. The rooftop pool is delightful, with a lovely view of the city.

10/10 Excellent

Merike

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend, very interesting design and awesome infinity rooftop pool. Great breakfast with different options. Would stay again
Stayed 2 nights in Mar 2023

10/10 Excellent

Rita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love, love, love this hotel! You can’t go wrong staying here! The only suggestion I have is that if you are allergic to perfume and cologne smells, that you contact the property ahead of your visit to ask that they not burn the incense in your room prior to your arrival. I was very overwhelmed. I’m highly allergic. But we were able to have it removed and open the windows. We headed to the awesome pool for a while and the smell eventually dissipated. This property was fantastic!
Stayed 2 nights in Mar 2023

8/10 Good

Mark

Stayed 2 nights in Mar 2023

10/10 Excellent

LUKE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spend a day on the rooftop and the infinity pool:)
Stayed 1 night in Mar 2023

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new go-to hotel in Phnom Penh
This is my new go-to hotel in Phnom Penh. The view from the rooftop pool is amazing. The staff is super friendly and helpful. And breakfast is amazing. On the other hand, the Internet is not stable so if you need to do any online meetings you might want to avoid doing it at the hotel. I really wish the hotel would improve its Internet. I would also appreciate it if the hotel staff could avoid speaking loudly on their radios in the hallway at 5:30am.
Stayed 5 nights in Feb 2023

10/10 Excellent

Jose, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Excellent breakfast. Beautiful pool.
Stayed 3 nights in Feb 2023