Lobby

Reviews of DoubleTree by Hilton Philadelphia Center City

4 out of 5
DoubleTree by Hilton Philadelphia Center City
237 S. Broad St., Philadelphia, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 645 out of 1282 reviews" "
Rating 8 - Good. 306 out of 1282 reviews" "
Rating 6 - Okay. 185 out of 1282 reviews" "
Rating 4 - Poor. 75 out of 1282 reviews" "
Rating 2 - Terrible. 71 out of 1282 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Antoinette

Travelled with family
Liked: Staff & service
The property seemed to be neglected. The windows were not cleaned in a long time. My window leaked when it rained. The rest of the room was just dusty. I was on the 6th floor and I found a roach in my bathroom. The pool had a ring of dirt on the edges and was not heated well the pool area was cold and not very welcoming.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was close to everything
Stayed 1 night in Mar 2024

8/10 Good

Gregory, Norfolk

Stayed 3 nights in Mar 2024

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at this Hilton property. Staff were friendly, helpful and courteous. Loved the cookies at check in. Parking was a breeze and more affordable than other hotels in the area. Lots of dining options nearby. Subway station right next to the hotel. We had planned to use the pool but never got to it so can’t say how it was. Overall a great experience. My only complaint was housekeeping missed some trash in our room - an empty beer can under the bathroom vanity and another plastic item under one of the beds but otherwise clean, no weird odors and great view!
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear June,Thank you for your review and for giving us a perfect rating. It's wonderful to know that you had an enjoyable stay with us during your trip to Philly. Our team will be thrilled to know that they played a pivotal role in your experience, and we appreciate you mentioning our fantastic location, great value, and stunning views. We'll be sure to share your report with housekeeping to ensure our high standards of cleanliness are being met. Nevertheless, it was a pleasure having you at DoubleTree by Hilton Philadelphia Center City, and we hope you return soon. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Joana, Tobyhanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Thomas

Liked: Staff & service
Disliked: Cleanliness
Room wasn’t the cleanest
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Thomas,We appreciate you taking a moment to leave us a review. It is a pleasure to know you enjoyed your stay with us. However, it saddens us that your room was not up to your expectations. Rest assured, we will relay your concerns to our housekeeping team as we continue making improvements for our great guests. Thank you for choosing DoubleTree by Hilton Philadelphia Center City to host your stay, and we look forward to welcoming you again.Sincerely,Jim Salvo,General Manager

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I hate that the toilet was low to the floor and the tub/shower was not fat girl-friendly.
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Lisa,Thank you for taking the time to review your recent stay. It's unfortunate to hear that our bathroom amenities weren't what you expected. Rest assured that your comments will be shared with our team as we continuously make improvements for our great guests. We appreciate your feedback and hope for a chance to make your next visit a much more memorable one.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Sharnika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 1 night in Feb 2024
Response from General Manager on 27 Mar 2024
Dear Sharnika,We appreciate you choosing DoubleTree by Hilton Philadelphia Center City. Our team is pleased you had a fantastic stay with us. Safe travels, and we hope you'll return soon for your next Philly getaway.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Adlene , I believe that was her name, checked us in and was wonderful. We cannot give her enough credit. I also loved how close the parking was. Our only slight disappointment was the sauna being closed, the pool was on the small side and too cold to enjoy. But honestly those are very small issues and we were happy with our stay.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Erica,It was wonderful having you join us recently. Adlene will be thrilled to know her hospitality left a memorable impression on you, and we're pleased our lovely accommodations were a highlight of your visit. Your feedback about the temperature of the pool will be shared internally for further consideration, as guest comfort is of the utmost importance. Thank you for your review, and we hope you return soon. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Downtown location . Near shopping
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Reza,Thank you for choosing DoubleTree by Hilton Philadelphia Center City. We're thrilled you appreciated our downtown location, making it convenient for shopping excursions. Your satisfaction is paramount, and we eagerly anticipate your return to enjoy more of what our vibrant area has to offer.Sincerely,Jim Salvo,General Manager

10/10 Excellent

CLARISSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service and very clean
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Clarissa,Thank you for staying at DoubleTree by Hilton Philadelphia Center City. We appreciate your feedback. We are happy to hear about your great experience. Our staff is always there to help you in any way possible. We are delighted to hear that your stay met your expectations. Thank you again for your review. We hope to host you again soon.Sincerely,Jim Salvo,General Manager

8/10 Good

Aginah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Aginah,We recognize your time is valuable and appreciate the feedback you have provided. It is is great to know that you feel delighted. Overall it was a pleasure to have had you as a guest, and we look forward to welcoming you back. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Mionni, philadelphia

Stayed 2 nights in Mar 2024

10/10 Excellent

Ederneys

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Celesta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Doubletree in Center City is the perfect location for attending theater and other performances.
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Celesta, It was a delight to welcome you to DoubleTree by Hilton Philadelphia Center City during your recent visit. We're so happy to hear that our superb location added convenience to your visits to the theater. Thank you for your five-star rating, and we look forward to welcoming you back in the future!Sincerely,Jim Salvo,General Manager

8/10 Good

LaShauna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room view was awesome..we could see the street view and entertainment. Hotel was really clean.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear LaShauna,Thank you for choosing DoubleTree by Hilton Philadelphia Center City and for sharing your kind review. We are delighted you were impressed with our spotless accommodations and wonderful view. It would be an honor to welcome you back for another great visit.Sincerely,Jim Salvo,General Manager

6/10 Okay

Nicole

Disliked: Property conditions & facilities
My room was right next to the elevators. You could hear the elevators going up and down the elevator shaft all night. The bathtub had rust marks on the tub, and there wasn't any bar soap in the bathroom. Some of the bathroom towels were stained...terribly off putting.
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Nicole,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with noise and for any concerns about the bathroom. Your feedback helps us improve, and we'll pass it along to the appropriate staff members. If you're in the area again, please consider coming back to see us.Sincerely,Jim Salvo,General Manager

8/10 Good

Ambrose

Liked: Cleanliness, staff & service
The hotel is kind of outdated they don’t have any USB ports except for on the clock radio. The plugs in the room are very loose. When you try to plug things in the safe in my room was not operational and the coffee machine in the room was very dirty inside I didn’t even want to make coffee, I also called for room service several times and kept getting a voicemail that said it was full so I never got to order other than that the staff was very friendly. The location is in a convenient area. The bed is comfortable.
Stayed 3 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Ambrose,Thank you for choosing to stay with us at DoubleTree by Hilton Philadelphia Center City. Although we are pleased to hear you enjoyed your stay overall, we do wish it had been seamless. Guest feedback is always appreciated and we thank you for highlighting our convenient location, friendly staff, and comfortable accommodations. Your feedback on the areas we could improve on has been noted, and we will discuss as a team how we can improve for future guest visits. We hope you join us again. It was a pleasure hosting you.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for a fun weekend in the city and this hotel was perfect! Walking distance to so many things to do and restaurants to eat at! Will be staying here again
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Maureen,We're delighted you enjoyed your stay at DoubleTree by Hilton Philadelphia Center City! It's great to know that our location was ideal for your trip. Please come see us again soon.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Terrance D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff and spacious suites.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Terrance,Thank you for sharing your positive feedback with us. Providing excellent service and comfortable accommodations are top priorities for us. We hope to have the pleasure of welcoming you back to DoubleTree by Hilton Philadelphia Center City for another enjoyable stay in the near future.Sincerely,Jim Salvo,General Manager

6/10 Okay

Stephanie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Oba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Professional helpful staff
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Pat,Thanks for joining us at DoubleTree by Hilton Philadelphia Center City. We work hard to provide enjoyable stays to our guests, so it's great that you appreciated our team members. Come back soon. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Diana

Travelled with partner
Our room & view were great! I enjoyed swimming in the indoor pool! Excellent location for cultural events, restaurants, & viewing City Hall
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Diana,It was wonderful having you stay with us during your time in Philadelphia. We're thrilled you had the chance to enjoy our sparkling pool, and we appreciate you mentioning our lovely accommodations and stunning views. Hopefully, you took full advantage of our convenient location. Thank you for your perfect rating, and we hope you return soon.Sincerely,Jim Salvo,General Manager

4/10 Poor

Sam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has excellent restaurant, easy parking option with unlimited access to the car. Friendly staff. Pool was great, opened till late. All the theaters and restaurants are right across the street.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Helen,We are delighted to hear that you enjoyed your stay at DoubleTree by Hilton Philadelphia Center City. Our friendly service, amazing amenities, and clean, comfortable accommodations are all staples that you can expect when staying with us. We look forward to your next visit. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and the buffet
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Christine,Thank you for your review and for giving us a perfect rating. We're delighted our atrium pool and breakfast buffet were the highlights of your visit, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon.Sincerely,Jim Salvo,General Manager

6/10 Okay

John

Travelled with family
Great location. Although you pay for the parking, it is very convenient. However the property itself needs some repairs minor painting, some loose faucets. The room had some funky smell.
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear John, Thanks for sharing your thoughts. We're glad you found our location convenient and that the parking setup worked well for you. We appreciate the heads-up about the maintenance issues you noticed; we'll definitely take note of those. It was wonderful hosting you, and we hope to be able to welcome you back soon for another great stay. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Rooms were not the cleanest or nicest. Elevator was terrible. Expect to wait 10-15 minutes on average.
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Nick,Thank you for taking the time to share your thoughts with us and leaving us a perfect rating. We are thrilled that our team made a positive impact on your stay. However, we are disheartened that other aspects were not up to par. Your feedback is important to us, and we will be sure to address the concerns you mentioned with our team, as we strive to provide the highest standards of stay for our guests. We kindly ask that you give us another chance to change your perceptions with a stay that is nothing short of stellar.Sincerely,Jim Salvo,General Manager

6/10 Okay

Jessica, Edgewood

Stayed 1 night in Feb 2024

10/10 Excellent

Aleksey, Medfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you for choosing to stay with us, Aleksey! When your travels bring you back to Philadelphia we'd love to see you again!

10/10 Excellent

Susana, Houston

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is very dated and the air quality is terrible. The AC/heater in our room made a loud noise so we had to turn it off and the room was too cold. Will not stay there again!
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Susana,While we thank you for being our guest, we are disappointed to see that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in the top-notch condition we are known for. We sincerely apologize for your unsatisfactory experience and hope you'll reconsider and allow us a second chance to change your perceptions down the line.Sincerely,Jim Salvo,General Manager

8/10 Good

Asha

Stayed 2 nights in Feb 2024

10/10 Excellent

Alyson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to so many places to see shows and sights, lots of dining options
Stayed 2 nights in Dec 2023
Response from General Manager on 20 Feb 2024
Dear Alyson,Thank you for choosing DoubleTree by Hilton Philadelphia Center City! We're glad our location worked well for your plans, and we look forward to seeing you again soon.Sincerely,Jim Salvo,General Manager

6/10 Okay

William

Business traveller
Liked: Cleanliness
I think it pretty reprehensible for a hotel to charge you for Wi-Fi, especially when the room cost over $200.00.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear William,We appreciate your feedback, and we're happy to see your overall stay was pleasant. For WiFi, there is a nominal fee for non-Hilton Honors members and those who book through third-party sites. If you're in the area again, we hope you'll come back to see us.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Logan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful bed and living space, overall great time.
Stayed 3 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Logan,Thank you for choosing DoubleTree by Hilton Philadelphia Center City and for taking the time to share such a delightful review. We are thrilled you enjoyed our wonderful bed and beautiful accommodations. Your kind comments will be shared with the team and we look forward to welcoming you back for another great visit.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Ardis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. The beds were comfortable and the staff was helpful and friendly.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Ardis,We appreciate you highlighting the high standards of comfort and cleanliness that our team works hard to provide for our guests. Our team will be delighted to read that you appreciated their service. Having you as a guest again would be a pleasure. Sincerely,Jim Salvo,General Manager

8/10 Good

Douglas

Liked: Cleanliness, staff & service
Needs some updating but was nice enough
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Douglas,Thank you for choosing DoubleTree by Hilton Philadelphia Center City. We appreciate your insight and are pleased to hear that you found aspects of your experience enjoyable. We'll take your suggestions into consideration for further improvements, and we look forward to welcoming you back for an even better experience in the future.Sincerely,Jim Salvo,General Manager

8/10 Good

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the people coming up to us about additional trips.
Stayed 1 night in Jan 2024
Response from General Manager on 7 Feb 2024
Dear Janae,Thank you for taking the time to share your insightful feedback. We are sorry to hear that you did not enjoy the information on our additional trips. It was a pleasure having you stay with us during your recent visit and we hope to welcome you back again soon. Sincerely,Jim Salvo,General Manager

2/10 Terrible

Glenn

Travelled with family
Liked: Cleanliness, property conditions & facilities
They do not offer free parking with the reservation. I was shocked to find I was billed $38.00 for parking I had no knowledge of this charge prior to see my credit card statement after returning home. When I initially questioned the added $50.00 charge I was told it was an incidental charge and would be refunded to the card after the room was cleaned and only got $12.00 back then when I called they said the parking charge was $38.00 and they don’t own the garage. Everything to milk extra money out of people.
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Glenn, Thank you for sharing your experience. We're sorry to hear that you were surprised that there is a fee associated with parking. Though parking at hotels in downtown areas of major cities is seldom complimentary, we'll look into ways to make that communication clearer. We hope that you enjoyed your visit to Philadelphia and we wish you safe travels. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Should discount for parking
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Marco,We are honored to receive your perfect rating for your recent visit to DoubleTree by Hilton Philadelphia Center City. Your parking comment will be shared with the ownership of the garage for consideration, though please know that they offer one of the best rates in the Center City area. We trust you enjoyed your time in Philadelphia and plan to return soon.Sincerely,Jim Salvo,General Manager

6/10 Okay

Michelle

Travelled with group
Disliked: Cleanliness
The front desk employees were always kind. I had 3 separate interactions and every time I was met with kindness and a smile. My room was definitely not clean. Honestly I wanted to switch rooms. Both the bathroom and room were dirty. Even a simple wipe down would have been an improvement. The location is the best! Incredibly walkable. Broad st can be LOUD so be prepared for that. But given the right room the view can be great. It wasn’t during this particular stay, but it was a short stay so I didn’t care this trip. I would stay here again. The employees and location can’t be beat.
Stayed 2 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Michelle,Thank you for sharing your experience. We're glad our front desk team consistently provided you with kindness and a smile. Your feedback regarding the cleanliness of your room, however, is concerning. We take pride in our high standards and will address this issue promptly to ensure it doesn't recur. Additionally, your understanding regarding the noise from Broad Street is appreciated. Your willingness to stay with us again is valued, and we look forward to welcoming you back and continuing to provide the excellent service you've come to expect.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 12 Feb 2024
Thank you for choosing to stay with us, Caitlin! Please visit us again soon, and safe travels.

6/10 Okay

Deadre

Travelled with family
Liked: Staff & service, amenities
Staff was very friendly.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Deadre,Thank you for being our guest and sharing your review. We do have one of the best teams in the business and appreciate you highlighting their friendly service. Our team works hard to ensure our guests have a wonderful, five-star experience, so we look forward to welcoming you back and impressing you further.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 12 Feb 2024
Thank you for choosing to stay with us, Elizabeth! Please visit us again soon, and safe travels.

8/10 Good

Frances, Allentown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and convenient location! Stayed for one night from 1/20-1/21/2024. Try to request an odd number room, if possible, to have a nice view of the city. Great, helpful staff…..from the front desk to bell service! Megan was knowledgeable and pleasant. Breakfast buffet quality could be improved. Jakob from Hilton was super friendly and professional even, when we told him we were not interested in timeshare. Would stay here again! Keep up the great work☺️
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Frances,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to hear that you enjoyed the view and that our location worked well for your plans. Thank you for your feedback about breakfast. We'll keep your comments in mind, and we look forward to seeing you again the next time you're in the area.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms comfy so were beds. Great walking area
Stayed 1 night in Dec 2023
Response from General Manager on 23 Jan 2024
Dear Kathy,Thank you for choosing DoubleTree by Hilton Philadelphia Center City and for sharing your lovely review. We are delighted our great location and comfortable accommodations helped you have such a fabulous, five-star experience. Your kind words will be shared with the team, and we look forward to welcoming you back again someday.Sincerely,Jim Salvo,General Manager

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 26 Jan 2024
Thank you for choosing to stay with us, David! We hope that you'll visit us in Philadelphia again soon.

10/10 Excellent

Paula, Harrison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Everyone very helpful and friendly
Stayed 1 night in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Paula,It was a pleasure to welcome you to DoubleTree by Hilton Philadelphia Center City during your recent stay. We're thrilled to hear you had an enjoyable experience and that you appreciated the excellent hospitality our team provided. Thank you for your positive rating, and we hope to have the opportunity to welcome you back on another occasion.Sincerely,Jim Salvo,General Manager