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Reviews of Cambria Hotel Philadelphia Downtown Center City

3 out of 5
Cambria Hotel Philadelphia Downtown Center City
219 S Broad St, Philadelphia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 466 out of 1003 reviews" "
Rating 8 - Good. 258 out of 1003 reviews" "
Rating 6 - Okay. 138 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 68 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Medina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of convince stores within walking distance
Stayed 1 night in Apr 2024

8/10 Good

Steven

Stayed 1 night in May 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfectly located for our attendance at our Grand-daughter’s U-Penn graduation.
Stayed 1 night in May 2024
Response from Maurice-GM on 20 May 2024
Thank you, and congratulations on your granddaughter's graduation.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in May 2024
Response from Maurice-GM on 20 May 2024
Thank you, Mark!

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joshua at the front desk really helped us out to get everything settled for our reservation and prepared for us extra sheets and pillows for a third who was staying with us (no roll-aways but were more than happy to work with us)
Stayed 1 night in May 2024
Response from Maurice-GM on 20 May 2024
Thank you, Derek. We appreciate your business and mentioning Josh.

8/10 Good

KRYSTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Maurice-GM on 20 May 2024
Thank you!

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was valet price
Stayed 1 night in May 2024
Response from Maurice-GM on 20 May 2024
Thank you, Carmen!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
overnight parking is way too expensive
Stayed 2 nights in May 2024

8/10 Good

Manuel Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in general is good but the vibe around the hotel is a kind of unsafe. The front desk people is nice but not too friendly
Stayed 1 night in Apr 2024
Response from Maurice-GM on 3 May 2024
Thank you, Manuel. We appreciate your feedback.

8/10 Good

Shana

Stayed 1 night in Apr 2024
Response from Maurice-GM on 20 May 2024
Thank you, Shana!

6/10 Okay

Kianna, Limerick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, which is was the most important thing. Dining was difficult as I wanted to have breakfast before I left for work. After waiting a long time for a server to come and greet me, I had to go to the front desk and ask for someone. When she arrived, I was told that it would be “a while” because the cook was new, he was working by himself and there were several orders before mine in addition to the room service orders. So I did not eat there the entire week.
Stayed 5 nights in Apr 2024
Response from Maurice-GM on 3 May 2024
So sorry Kianna, We will address the the F&B team.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from Maurice-GM on 3 May 2024
Thank you, Kevin, for the feedback!

6/10 Okay

Dianne

Liked: Staff & service
Disliked: Cleanliness
The staff was very friendly and helpful. The room was dirty, did sweep the floors or clean the hair out of the shower. Other than the volleyball team making noise, it was very quiet.
Stayed 3 nights in Apr 2024
Response from Maurice-GM on 3 May 2024
Thank you, Dianne; we appreciate your feedback!

10/10 Excellent

Daniela, Acton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in the Center City. Convenient location.
Stayed 2 nights in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Daniela! We are delighted you enjoyed our center city location.

2/10 Terrible

Joanne

Stayed 2 nights in Apr 2024

10/10 Excellent

Antonia

Great service !! The Front desk clerk , she is amazing. Wonderful sparking personality. The cleaning staff, friendly and very helpful.
Stayed 4 nights in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Great Antonia! We get excited when our staff gets mentioned. Thank you!!

6/10 Okay

Sixto

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Sixto.

10/10 Excellent

Albert, CHICAGO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out for a business trip - Convenient location for work and dining.
Stayed 1 night in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Albert. We are glad you enjoyed our Center City location.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Carlos!!

8/10 Good

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I am claustrophobic. The one small window made me uncomfortable. The lighting was not warm. The bathroom was modern and very pretty. It had an abundance of grab bars.
Stayed 2 nights in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Cheryl. Sorry, you found the room not to your liking.

8/10 Good

Christopher

Stayed 3 nights in Apr 2024

8/10 Good

McKenzie

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room wasn’t cleaned very well
Stayed 1 night in Apr 2024
Response from Maurice-GM on 15 Apr 2024
Thank you, Mckenzie; I will share your feedback with the Housekeeping Manager.

10/10 Excellent

Chrystal, Fitchburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Chrstal!!

8/10 Good

Frank

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very center to everything! Super convenient!
Stayed 4 nights in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you, Frank. We are delighted you enjoyed our location.

10/10 Excellent

Lionel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints at all. It served it's purpose and the front desk staff were very pleasant and helpful.
Stayed 1 night in Apr 2024
Response from Maurice-GM on 15 Apr 2024
Thank you for the 5 ratings!!

8/10 Good

Jing, Staten Island

Stayed 1 night in Apr 2024
Response from Maurice-GM on 22 Apr 2024
Thank you Jing!!!

8/10 Good

Kevin, washington

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that there was no carpet on the floors so the room felt cleaner. What I didn’t like is there is a club on the rooftop so in front of the hotel on weekend nights there’s usually a bunch of youngsters hanging out which we didn’t care for.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 15 Apr 2024
Thank you Kevin

10/10 Excellent

Dilpreet

Stayed 3 nights in Apr 2024
Response from Maurice-GM on 3 May 2024
Thank you for the 5 out of 5 rating.

10/10 Excellent

Angeline, Scranton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maurice-GM on 10 Apr 2024
Thnak you!

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maurice-GM on 10 Apr 2024
Thank you, Todd. We are disappointed we failed to meet your expectations.

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad to have easy walking access to the city!
Stayed 2 nights in Apr 2024
Response from Maurice-GM on 10 Apr 2024
Thank you!

6/10 Okay

Constance, Bronx

Travelled with family
Disliked: Cleanliness, staff & service
The bathroom floor had strands of hair and the beddings were dirty.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 10 Apr 2024
Thank you!

6/10 Okay

Matt

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Maurice-GM on 10 Apr 2024
Thank you!

10/10 Excellent

Kamille

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at this hotel. I went for a concert and stayed the weekend. The staff was very accommodating and knowledgeable about the area. They also gave tips on how to maneuver through the city effectively. Their rooftop lounge is beautiful, I’ll definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 10 Apr 2024
Thank you! Kamille

10/10 Excellent

Leonard

Stayed 2 nights in Mar 2024
Response from Maurice-GM on 3 May 2024
Thank you Leonard, we appreciate the 5 out of 5 rating

10/10 Excellent

Brittany

Steve was great! Accommodating and ensured my stay was a great experience! Thank you.
Stayed 1 night in Mar 2024
Response from Maurice-GM on 10 Apr 2024
Thank you!

10/10 Excellent

Amani

Stayed 1 night in Apr 2024
Response from Maurice-GM on 3 May 2024
Thank you Amani.

8/10 Good

Yancarlos

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Maurice-GM on 2 Apr 2024
Thank you !

10/10 Excellent

ashia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel check in was easy. The valet attendant Rain was extremely rude and needs to be fired immediately. Outside of that negative situation my stay was good.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 2 Apr 2024
Thank you, I will past your feedback to the Valet company.

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. Great location. The staff was very friendly and helpful. Rooms were spacious. Hotel was safe, I love how you needed a room key to work the elevator. Decor was a bit dated but nothing major. My only concern was our entire hallway smelled like cigarettes.
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 2 Apr 2024
Thank you, we are sorry for the other guest who have no consideration

8/10 Good

Virginia

Stayed 1 night in Mar 2024
Response from Maurice-GM on 2 Apr 2024
Thank you!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Located in the heart of the arts district near theatres, restaurants, and retail.
Stayed 1 night in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you, Michael we are delighted you enjoyed your stay.

8/10 Good

Rainer, Miami

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Not as clean as expected
Stayed 3 nights in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you for your feedback.

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to subway and bus line. Rooms are clean and comfortable. Buffet breakfast is also good for $19
Stayed 3 nights in Mar 2024
Response from Maurice-GM on 2 Apr 2024
Thank you!! I am looking forward to seeing you on your next trip to Philadelphia.

6/10 Okay

Zipporah

Disliked: Cleanliness, staff & service
The floors were really dirty. I chose this hotel because I don’t like carpet, and I think carpet is gross, but it seems like they haven’t cleaned this floor in weeks. I walked a few minutes in my socks and the bottom of my white socks were black. Housing keeping only replaced towels when they came into my room. They did not clean anything or make the bed. Overall, I like the room layout and the bed was very comfortable. It is a great location and it’s close to everything.
Stayed 4 nights in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you for your Feedback.

10/10 Excellent

Loida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 1 night in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you, John; we are delighted you enjoyed your stay.

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and the people who work here are really nice and very helpful had a great time outside of the weather
Stayed 2 nights in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you, John; we are delighted you enjoyed your stay.

4/10 Poor

briana

Disliked: Cleanliness
Not worth the money. Had many issues with this hotel. Best service I received was at the bar in the hotel.
Stayed 3 nights in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thak you for your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maurice-GM on 26 Mar 2024
Thank you, John; we are delighted you enjoyed your stay.