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Reviews of Sofitel Philadelphia at Rittenhouse Square

4.5 out of 5
Sofitel Philadelphia at Rittenhouse Square
120 S 17th St, Philadelphia, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1001 out of 1478 reviews" "
Rating 8 - Good. 233 out of 1478 reviews" "
Rating 6 - Okay. 131 out of 1478 reviews" "
Rating 4 - Poor. 62 out of 1478 reviews" "
Rating 2 - Terrible. 51 out of 1478 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Spyridon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Juliana

Liked: Staff & service
Stayed 3 nights in May 2024

10/10 Excellent

angelic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel highly recommend it
Stayed 1 night in May 2024

10/10 Excellent

Shirish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the center of the city
Stayed 2 nights in May 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

Gregorio, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Good service environment friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Amenities, property conditions & facilities
Well appointed hotel in a very nice part of the city with multiple restaurants nearby within walking distance
Stayed 2 nights in Apr 2024

8/10 Good

Joe

Stayed 3 nights in Apr 2024

8/10 Good

Natacha

Travelled with group
Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

marina

Thank you for a lovely stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and sanitized very friendly. The bed was comfortable it makes their guest feel like their home. I would be staying there again in my next visit
Stayed 1 night in Apr 2024

8/10 Good

Jonathan

Parking situation sucks
Stayed 1 night in Apr 2024

6/10 Okay

JOY

Travelled with family
Liked: Staff & service, amenities
Needs a remodel. Room service was great and staff was great. Perfect location.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a nice location in the city to get to wherever we wanted to go. Staff was friendly and very helpful, room was beautiful and very clean.
Stayed 2 nights in Apr 2024

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Paid 650 a night for the room to be dirty...asked customer service to clean the room....took an hour to clean and it was still a mess and even leftover food in the fridge. Probably the worst hotel ive stayed at
Stayed 2 nights in Apr 2024

6/10 Okay

Jennifer

Travelled with family, Business traveller
The staff is great when you get then but front desk and room service rarely answer the phone. There’s bums sleeping all around the building at night and there’s a night club right outside the building across from the room we were in. Lots of unsavory late night business. The one valet guy wasn’t very polite, and it’s a tuff space to turn cars around. Witnesses very dicey. I did leave something in my room they got back to me very quickly and are shipping it to me which is great! I did pay for this but am happy to. So overall great staff but seemed hard to get on the line. The surrounding area not the best.
Stayed 3 nights in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff. This was our first visit to Philadelphia and the staff was more than willing to help with directions etc.
Stayed 2 nights in Apr 2024

4/10 Poor

Stephen

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Two days before arriving at the hotel, we were notified that renovations would be taking place. No mention of any renovations was provided when the reservation was booked 4 weeks earlier. Upon arrival, there was a high level of noise from power saws and tools, so the you could not hear a word that the hotel employee behind the desk was saying. She was abrupt and surly and informed us that $200.00 would be kept in escrow for “extras”. I have never encountered that in any high end hotel before. It doesn’t seem necessary as they have your credit card information anyway. At breakfast, we ordered orange juice and water, which never arrived. When we asked if there was cream cheese for a bagel, the server informed us that they were out of cream cheese. The toaster was also out of order. After my wife had eaten the untoasted bagel, the staff brought out a supply of cream cheese. Amazing. At check out time, we texted the valet 20 min prior to preparing to leave, as instructed, to bring up the car. We got an automatic text reply stating “we have no valets at present, try again later.” After 30 min, the front desk attendant (same surly person as on arrival), said she would get the car. 30 then 60 minutes passed, and the same desk person stated that they have nothing to do with the valet, as it is a separate company. Finally, after 1 hour and 45 min., the car arrived. At the Sofitel, you will hear a lot of “bonjours”, to which I definitively and forever reply, “au revoir.”
Stayed 2 nights in Apr 2024

10/10 Excellent

Cornelia

Travelled with partner
Liked: Amenities
We had a Food stay in the Hotel. Fine big room. Great Location.
Stayed 5 nights in Mar 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeff

Stayed 3 nights in Apr 2024

10/10 Excellent

Danielle

Stayed 1 night in Apr 2024

10/10 Excellent

PATRICIA, Brooklyn

It was a very nice room. We will come back for sure.
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Kelsey

Stayed 1 night in Apr 2024

10/10 Excellent

Brett

Stayed 1 night in Apr 2024

10/10 Excellent

Brett

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Robert, Bridgewater

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Apr 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
great stay. cleabn
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Sandra, Jamaica

Travelled with partner
Liked: Cleanliness, amenities
I enjoyed the location of this hotel. The room was clean, nicely decorated and comfortable. We checked in at 10pm on 3/23/24 and the front desk woman had the personality of a disgruntled DMV worker, but all of the other staff we encountered were extremely friendly and helpful. We particularly enjoyed the food and wait staff in the cafe. I felt as if we found new friends. The food was so delicious we only ate one meal out. We WILL return to the restaurant the next time we are in Philly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service
Our stay was great. The hotel is undergoing renos, but the room was priced according and we were given a high floor. All employees were so nice and professional. Our room was lovely, elegant and quiet. We received vouchers for free drinks and $20 worth of food (for any inconvenience) which was appreciated. The location is great. Right off Rittenhouse Square and perfect location for shopping with my teenager.
Stayed 1 night in Mar 2024

4/10 Poor

Daniel

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The food at the hotel was terrible. Patrick, the bartender was very attentive and truly care about the customers. Check in was ok. We were overcharged for services. I asked Mera to email us a receipt, I'm still waiting for it. She really does not care about following up on issues. The room was nice. We were able to walk everywhere.
Stayed 1 night in Mar 2024

6/10 Okay

Trimica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in lady was not friendly or welcoming. Looks like the pictures on the website were old as the actual room was a little more worn. Dusty, odd smell. Valet turned up the heat and adjusted the seats and left it that way. Too much money for what you get. Will not return.
Stayed 1 night in Mar 2024

6/10 Okay

Jeri

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Who wants to stay at a hotel under construction? Not me. Lines to get on the elevator to the relocated “lobby”. Having to walk down stairs. Stuffy staff. I won’t be going back. If they had indicated they were unconstruction, I would not have stayed there.
Stayed 1 night in Mar 2024

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lobby was under construction which was not noted on the website but on an email I received the night before I was traveling there. I would have never spent that kind of money for two nights had I known this. Meeting friends and family and had to meet them in the rain outside because no where to go. Elevators were a nightmare. I'm upset I spent so much money for this hotel. Next time I will do research on my own and book on my own directly.
Stayed 2 nights in Mar 2024

6/10 Okay

Danielle

Liked: Staff & service
There was a bra in the closet on the top shelf. Please ask your cleaning staff to be more thorough. Everything else seemed clean.
Stayed 1 night in Mar 2024

6/10 Okay

Denise

Stayed 1 night in Mar 2024

10/10 Excellent

ROBERT

Stayed 1 night in Mar 2024

8/10 Good

Carole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel under construction. 15 minute waits for elevator. No air in restaurant too hot to dine in. Poor waiter had sweat running down his face had a drink and left. Valet lady and staff wonderful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Najah

Travelled with partner
Liked: Cleanliness, staff & service
Great !!
Stayed 1 night in Mar 2024

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in one of the suites with a pull out sofa bed. They brought sheets and blankets to make up the bed. The blankets were soooo scratchy and old, just completely gross - I should've insisted on a comforter but it was late. I'm still dealing with a rash on my hands and arms that I picked up from the blankets three weeks later. Furious! AVOID THIS HOTEL! Also, its impossible to manage the temperature in the suites with the doors to the master closed so someone was always too hot or too cold. The valet was a disaster at night with the entire entry area full of parked cars so we had to go to a parking lot a few blocks away. Lastly, the hotel is under major renovation which was not advertised when I booked it so the make shift front desk is in a conference room.
Stayed 2 nights in Mar 2024

8/10 Good

Shanean

Liked: Cleanliness
Stayed 2 nights in Mar 2024