Phanom Thuan Holidays from AU$931

The staff were lovely, warm, attentive, accommodating and professional - they’re the reaso this rating is 4 stars, rather than a more deserved 3. Stayed in a deluxe room with city view; the price point for the room dropped a couple of days before I arrived, so I was able to rebook the lower price as I hadn’t paid yet. The room had a bit of a musty, damp smell that, had I not known better, could be mistaken for urine. The big room had a nice layout, a great view of the city below, but the huge windows were dirty, or just old, couldn’t figure out which. Good sized bathroom, but oddly poorly lit, so you couldn’t really see what you were doing in the mirror. Stayed 4 nights and they had a problem with no hot water the whole time. You’d expect it wouldn’t matter in a humid city, but taking cold early morning showers is no fun. The breakfast is a winning buffet of hot and cold dishes, vegetables, breads, cakes, soups, fruits and an omelet station, available generously from 6-11am, allowing for late lie-ins. There is an adequate fitness center with treadmills, weights, a few machines and 1 bench that has to be coached to work. They have a couple of washers and dryers by the nice pool, that are very confusing to use and take forever, so I used the futuristic “Daddy Laundry”, 15 walk away, where the machines do everything in 45 mins, no need to even buy detergent or softener! Loved the location; once I figured my way around the issues, I was ok. 4 star hotel? Yes if updated.

Breakfast was good, great location, front desk staff friendly and helpful

The rooms were great and the staff extremely courteous and helpful. I would stay there again.

The room is clean and modern, bathroom also clean, like the shower has divider glass door for keeping toilet area dry. Staff are very attentive and polite, free buggy ride to market is nice, but only one chair for two people in the room, designer headboard for the bed is so big, taking much space in the room, useless, room will be larger without this thing. Very basic and limited option for breakfast. Hotel charged me 900 baht for airport taxi, very steep for the trip cost about 400/500 with Grab taxi. I won't book this hotel for my next trip to Bangkok.

Room was absolutely perfect. Incredible view, and very friendly staff that was always happy to help