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"Best place ever. We come almost every year since 2010 except during Covid… Everything was exceptional…"

"We were hesitant to write a review of our experience staying in this hotel, however i feel this must be known for future guests if they are considering staying in this hotel. We were told on the day of arrival that they don't have hot water, and heating system has broken down. We were also told we were the only 2 guests in the hotel. The owner of the hotel replied he doesn't know when this will get fixed and most likely will be after we leave. We found it hard to believe, as a running business this cannot be fixed as soon as possible, or fixed on the same day. We endured 3 nights and 4 days showering with cold water. There was no heating system and we were given a portable heater only. On our last day we were leaving, we learned he was expecting guests with a young family arriving the same day. It was clear from that day we felt fooled and cheated by the owner for purposely turning the heating system off as we were the only 2 adult guests there in the whole hotel. We thought to ourselves surely the guests with young children will require hot water and heating. After reading the most recent review its seems obvious our thoughts were right, the owner can't be bothered to turn on the water heating system for us because we are only 2 adult guests, maybe to save money. There was no mention of no hot water or heating system from the young family so i would assume it was turned on back for them, very dissapointing for us and in a way has spoilt our stay."

"Okay stay "

"Historic hotel in an unbeatable location - beautiful terrace with view of the gardens. Very kind staff. "

"Perfect location next to Caracalla thermal spa, they have underground tunnels to take you to the spa. Close to Lichtentaler Allee, casino and trinkhalle! Restaurant had great food. Staff helpful with anything you need. Room was awesome with a huge terrace! Also a big bathroom with shower and a tub! "

"Wonderful hotel. Recently refurbished but staying true to its old world charm. Fantastic staff. Wonderful pool, gym & spa area. Fabulous meals in the restaurants too. "

"Everything was perfect"

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"The room was fine and clean. Apparently breakfast was included (we had to pay for it) but no information was given to us and the restaurant was closed "