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"Yes"

"The pool staff were incompetent. 1 staff member was sleeping on duty. Guests had to forcibly take tubes from each other to make them give them up due to lack of availability & poor "traffic control" on slides. Otherwise, the hotel staff was friendly & hotel was clean. Breakfast ran out of some items midway through, but it was adequate considering it was complimentary. "

"Our room was perfect for the five of us. I should have read more clearly that they charge extra for the third child . One paid adult gets one free kid to the water park "

"My husband and I have been going to Grandview Lodge in Brainerd, MN for the past 25 years and have always enjoyed it. Well, that came to a halt after our last stay. The rooms, while being updated, are pretty tacky as well as the walls being paper thin. I thought we had people in our room one morning, but as it turns out, it was the cleaning crew cleaning the room next door. It was that loud!!! The biggest concern however, was at checkout when I had a concern and literally, wanted Chris, the Front Desk Manger, to just acknowledge my concern. He was completely dismissive of my concern, of me and the fact that we had just spent money at the spa, Northwoods Pub, etc. He was all about principal and that I was wrong, and he was right. He did nothing wrong and that was it. I point blank asked him if he was going to do anything to make my stay better and he said no. So then I asked him, so you are OK with me leaving upset and he said Yes. No Customer Service at all. I am in customer service and I can tell you, that I would NEVER have treated anybody like that. I would have listened and then talked but never just be dismissive of a 25 year customer. The funny thing is that my husband and I had just talked about possibly buying some Grandview Real Estate the night before. Well, guess what, that will never happen. I am so sad about this as we had always enjoyed our stays in the past, but all it takes is one person to ruin something and turn all memories into a negative. Th"

"super clean rooms, water park was perfect for my 3 and 5 year old. only thing i wasn’t super happy about was the water park doesn’t open till 9am. kids are up early so waiting for several hours to open wasn’t great. wish it would open earlier but otherwise very impressed. we’ll be going back for sure "

"Everything was great. Super breakfast. Beautiful hotel. "

"I stopped an 1 before check in, because it was a work trip, so I didnt want my luggage in the car all day, temps were near -3. I was told no. When I got back to the hotel, the toilet didn't flush right (4/5x, per use) there were SOMEONE ELSE'S CLOTHES!!!! in the dresser and the only coffee cup in the room, was used! The shower had mold. I was disgusted. I had no choice but to stay, I had a double shift at the hospital the next morning. I let the front desk know when I left. I won't be back. "

"Clean room and nice staff."

"Very nice cabin. "