Exterior

Reviews of Comfort Inn Pensacola near NAS Corry Station

2.5 out of 5
Comfort Inn Pensacola near NAS Corry Station
910 North Navy Blvd., Pensacola, FL

Reviews

6.2
Rating 10 - Excellent. 239 out of 1002 reviews" "
Rating 8 - Good. 205 out of 1002 reviews" "
Rating 6 - Okay. 166 out of 1002 reviews" "
Rating 4 - Poor. 149 out of 1002 reviews" "
Rating 2 - Terrible. 243 out of 1002 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Travell

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never refunded my money over makeup on a towel thats crazy & money hungry
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,We apologize for any inconvenience regarding the issue with the towel. Our aim is always to ensure our guests have a comfortable and enjoyable stay. We'll review your concerns with our team to prevent such occurrences in the future. we'll ensure it's resolved promptly.Sincerely,Hotel Manager

4/10 Poor

Chris

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Check in was 3pm. The room was not ready, but I didn't have to wait too long. Checkout - had sugn at desk saying they would be right back. Waited 10 minutes then left. Nobody showed up to check me out. Threw key on desk and left.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for sharing your check-in and check-out experience with us. We apologize for any inconvenience caused by the delay in having your room ready upon arrival and the lack of staff availability during your checkout. Your feedback is essential, and we will use it to improve our service standards. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother stay in the future.Sincerely,Hotel Manager

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently located to Corry Station and many food options…it is reasonably priced and comfortable…rooms smelled a little stale, but I think the carpets just need to be cleaned. Staff are so kind and friendly…we enjoyed our time there.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our property conveniently located, reasonably priced, and comfortable. We apologize for any stale smell in the rooms and appreciate your understanding that it may be due to the carpets needing cleaning. We're glad our staff could make your stay enjoyable, and we hope to welcome you back again soon.Sincerely,Hotel Manager

6/10 Okay

La'

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Odd customers played loud music and spend all day in the pool area not allowing a relaxing time with family, roaches in pool area
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Dear Guest,Thank you for sharing your feedback. We're delighted you enjoyed your time at our hotel, appreciating the amenities and service. We apologize for any inconvenience caused by the noise and disturbances from other guests. Rest assured, we'll address these concerns promptly to ensure a more peaceful and enjoyable experience for all our guests.Sincerely,Hotel Manager

6/10 Okay

Allen

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The side door was broken..so had to to in through the main lobby to get to the room. Staff didnt seem to concerned about it. The tile in the tub had mildew in the grout. Beds were really comfortable and the room were spacious. Nice free breakfast set up.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the broken side door and the mildew in the tub grout. Rest assured, we're addressing these issues to ensure they are resolved promptly. We're glad to hear that you found the beds comfortable, the rooms spacious, and enjoyed our complimentary breakfast. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Jaqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had an exceptional experience during your stay with us. Providing the best service possible is our goal, and we're delighted that we could meet your expectations. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, the room was good. good price Did not like the breakfast
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Emily,Thank you for your feedback. We're glad to hear that you found the room clean and satisfactory at a good price point. We apologize that the breakfast did not meet your expectations. Your input is valuable to us, and we will take your comments into consideration as we strive to improve our breakfast offerings for our guests. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Bayle

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Bayle,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate the opportunity to understand more about your concerns so we can address them appropriately. Please feel free to reach out to us directly to discuss your experience further.Sincerely,Hotel Manager

10/10 Excellent

Yolenyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Yolenyn,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Sultaanah

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Foul smell, genuinely looked around for dead animals after the first night, it was disgusting, the outside pool was unclean and then indoor pool was too cold to use.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're deeply sorry to hear about the issues you experienced during your stay. Maintaining a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations in this regard. Please know that we take your comments seriously and will address these concerns with our team to ensure that such issues are rectified promptly. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely,Hotel Manager

6/10 Okay

Robert

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Seemed like all room doors were very hard to open and close, areas of the hotel were dirty and parts in elevator broken. reakfast was ok. But over all a little over priced for conditions but the bed was comfortable.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the difficulty in opening and closing room doors, as well as the cleanliness issues and maintenance issues in the elevator. Your comments are important to us, and we will address them with our team to ensure improvements are made. We're glad to hear that you found the bed comfortable and that you enjoyed the breakfast. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Steven

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Steven,Thank you for choosing to stay with us and for sharing your feedback on Expedia. We're glad to hear that you had a positive experience overall. If there's anything specific that we can improve upon to earn that extra star from you next time, please feel free to let us know. We appreciate your support and hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

6/10 Okay

Tacheryl

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Tacheryl,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be conveniently located and that you appreciated the amenities offered.We apologize for any issues you encountered during your stay. Your comments regarding cleanliness and noise have been noted, and we will work diligently to address them and improve our services for future guests.We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Sincerely,Hotel Manager

4/10 Poor

Tom

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Tom,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take your comments seriously and will address them internally to ensure improvements are made. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Okay

Rose

Stayed 1 night in Mar 2024
Response from Hotel manager on 16 Mar 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Marc

Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Marc,Thank you for taking the time to leave us a 5-star rating on Expedia! We're delighted to hear that you had an excellent experience during your stay. If you have any further feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

claudia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Poor customer service. The hotel is very old and dated. Door was damaged and was hard to open. Curtain was broken, stains on the floor bathroom. Beds were comfortable.
Stayed 3 nights in Mar 2024
Response from Hotel manager on 12 Mar 2024
Dear Guest,We're sorry to hear about your experience and apologize for any inconvenience you encountered during your stay. Your feedback is important to us, and we'll address the issues you mentioned to improve our services. We're glad to hear that you found the beds comfortable and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

MARIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off , theres roaches in this Unit!!! Clean service came ,took the dirty towels , and did not leave any replacements . Thankfully we had purchased our own prior to checking in. Key cards didnt work correctly, had to visit front desk 3 times to get them fixed . Halls smell like raid ,all day . Being woken at 3 am by police knocking on neighbors door .Definitely no!
Response from Hotel manager on 12 Mar 2024
Dear Guest,We're deeply sorry to hear about your experience. Please accept our sincere apologies for the issues you encountered during your stay. Rest assured, we take these concerns seriously and will address them promptly to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to exceed your expectations.Sincerely, Hotel Manager

6/10 Okay

Chelsey

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel manager on 13 Mar 2024
Dear Chelsey,Thank you for taking the time to share your feedback. We appreciate your honesty and will use your comments to improve our services. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel manager on 13 Mar 2024
Dear Ana,Thank you so much for the perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Denton

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Denton,Thank you for taking the time to leave us a perfect rating on Expedia! We're thrilled to hear that you had an excellent experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Good

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was decent except the lady at the front desk, she was careless about customer service. I don’t mind as long as the room is clean and quiet (which it was) but a decent welcome is normally expected.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear Manuel,Thank you for your feedback. We're glad to hear that you found the room clean and quiet, but we apologize for any shortcomings in the service you received from the lady at the front desk. Providing excellent customer service is important to us, and we will address this issue with our team to ensure it does not happen again. We appreciate your input, and we hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Dianne, Pensacola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually a good stay. When I visit the area this is the most convenient place to stay. Close to downtown, the bases, and the beaches are near by too.
Stayed 6 nights in Feb 2024
Response from Hotel Manager on 9 Mar 2024
Dear Dianne,Thank you for your feedback. We're glad to hear that you usually have a good stay with us and that our location is convenient for your needs. Being close to downtown, bases, and beaches is important, and we're pleased that our location meets your requirements. We appreciate your loyalty and look forward to welcoming you back for another convenient stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Kylee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 9 Mar 2024
Dear Kylee,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

4/10 Poor

zieglerjames

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors slam very loud and hard, making it impossible to sleep.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 9 Mar 2024
Dear zieglerjames,We apologize for the disturbance caused by the loud door slamming during your stay. Ensuring a peaceful and comfortable environment for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard. We will address this issue promptly with our team to find a solution and minimize noise disruptions in the future. We appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager

8/10 Good

Isela Eunice Alfaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 9 Mar 2024
Dear Isela Eunice Alfaro,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

damiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was nice !
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 9 Mar 2024
Dear Damiyah,Thank you for your feedback! We're glad to hear that you enjoyed your stay and found the rooms nice. Providing comfortable accommodations is important to us, and we're delighted that you were satisfied with your room. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

6/10 Okay

devin

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 9 Mar 2024
Dear Devin,Thank you for your rating. We appreciate your feedback and strive to improve to provide a better experience in the future. If there's anything specific, you'd like to share, or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations next time. Thank you for choosing us and have a great day!Sincerely,Hotel Manager

10/10 Excellent

Charles

Stayed 4 nights in Jan 2024
Response from Hotel Manager on 21 Mar 2024
Dear Charles,Thank you so much for your perfect rating and kind words! We're delighted to hear that you had a fantastic experience during your stay. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. We look forward to hosting you again for another memorable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Maxwell

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 9 Mar 2024
Dear Maxwell ,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
A very nice room
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 9 Mar 2024
Dear Charles,Thank you for your feedback! We're glad to hear that you found the room very nice. Providing comfortable accommodations is important to us, and we're pleased that you were satisfied with your room. If there's anything specific you think we could improve to earn a higher rating next time, please let us know. We appreciate your input and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

6/10 Okay

Sokha

Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Mar 2024
Dear Sokha, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 9 Mar 2024
Dear Guest,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. Being regarded so highly by you is an honor! Sincerely,Hotel Manager

10/10 Excellent

David

Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Joanne

Stayed 1 night in Dec 2023

6/10 Okay

jesse

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Erika at the front desk was very helpful. We were able to sleep very well, the beds are soft and pillows are fluffy. Clean room and facilities. We did encounter a couple of very small roaches but killed them. It’s an old building, but well maintained, corridors are wide, sound proofing not bad, needs new carpeting and needs to be fumigated well.
Response from Hotel Manager on 9 Mar 2024
Dear Maria,Thank you for your feedback! We're glad to hear that Erika at the front desk was helpful and that you found the beds comfortable and the room clean. We apologize for any inconvenience caused by the presence of small roaches. We take cleanliness and pest control seriously, and we will address this issue promptly. Your feedback about the carpeting and fumigation is noted, and we will take it into consideration for future improvements. We appreciate your input and hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

4/10 Poor

Rosendo

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Location was good, but the bed and bathroom were not clean, I found hair on the bed and at the shower.
Stayed 1 night in Dec 2023

8/10 Good

jennifer

Travelled with family
Liked: Staff & service, amenities
Pretty good for the price.
Stayed 4 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Patricia

Travelled with family
Liked: Staff & service, amenities
It was hot in the room. The a/c unit would never click on.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
I liked the lemon i fused water tower in the lobby and the coffee too!!! I was not pleased with the room not being serviced for three of the five days of my stay.
Stayed 5 nights in Nov 2023

8/10 Good

Timilin

Liked: Cleanliness, staff & service
wonderful stay but not the worlds best hotel obviously! still great place to stay i would come again anytime happily!
Stayed 7 nights in Nov 2023

8/10 Good

Zoe

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
The breakfast, dining and lobby area were always nice and clean. My room was good for the price and close to the Naval Air Station (visiting family) the outdoor area could use a little updating and the area isn’t the best around it but you can drive 30 mins to Pensacola beach, the mall, parks or nice restaurants.

10/10 Excellent

George

Stayed 2 nights in Nov 2023

6/10 Okay

Robert

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not what ya expect for the price.
Had to ask for a shower curtain, there was a used bar of soap in the shower and only one wash cloth. Tub was dirty and floors needed to be vacuumed. Front desk employee was very nice.
Stayed 1 night in Nov 2023

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service
Never staying here ever again.
The front desk ladies were not familiar with the area at all. When we asked for directions to nearby restaurants and the Navy base, the response was that she didn’t know because she is not from there. Guests also had to wait in line at the waffle makers for the employees to make their breakfast first. The bathroom was dirty and I wiped it down to make sure my family didn’t accidentally touch something disgusting. The door to our room had a two inch gap between the door and the floor. Light from the hallway shined through it all night. The double doors going into our building from the parking lot were never locked. Anyone could have walked in at any time.
Stayed 2 nights in Nov 2023

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023