Outdoor pool, pool umbrellas, pool loungers

Reviews of The Pensacola Beach Resort

4 out of 5
The Pensacola Beach Resort
165 Fort Pickens Road, Pensacola Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1009 out of 1495 reviews" "
Rating 8 - Good. 265 out of 1495 reviews" "
Rating 6 - Okay. 115 out of 1495 reviews" "
Rating 4 - Poor. 66 out of 1495 reviews" "
Rating 2 - Terrible. 40 out of 1495 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Derrick, Waukegan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really loved the property. I definitely plan to return. I would say out of all the places I have stayed it was very quiet and seclusive even though the Pensacola area is party vibe. My only complaint was that the curtains in my room had blood stains and the coffee maker was in the bathroom. Would’ve thought an upscale property like this would have been just a little bit more sanitary. Other than that, it was pretty good.
Stayed 2 nights in May 2024
Response from Faith on 23 May 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you loved our property and that you found it to be quiet and secluded despite the lively atmosphere of the Pensacola area. We apologize for the inconvenience regarding the condition of the curtains in your room and the placement of the coffee maker. Rest assured, we take cleanliness and guest satisfaction very seriously, and we will address these issues promptly to ensure they do not occur in the future. We're delighted that, aside from these concerns, you had a positive experience overall, and we look forward to welcoming you back for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Eddie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fye
Stayed 2 nights in May 2024
Response from Faith on 22 May 2024
Thank you for your glowing review! We're thrilled that you enjoyed every aspect of your stay, from the breathtaking views to the attentive service. It's always our goal to exceed our guests' expectations, and we're delighted to hear that we achieved that during your visit. We can't wait to welcome you back for another unforgettable stay!"

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. Just redone. Pool was great. Great views and beach location. Would definitely go back.
Stayed 2 nights in May 2024
Response from Faith on 21 May 2024
Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed our recently renovated property, especially the pool and the stunning views. It's always rewarding to know that our guests had a fantastic time. We can't wait to welcome you back for another memorable stay by the beach!

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint about this resort is the dining, the options are quite limited for lunch and dinner and the waitstaff add the gratuity in themselves and do not let you know this. They take it upon themselves to add what they think they should get, bring a former waitress, I tip based on service. This was a big red flag for me. I would stay at the resort again but I would never eat at the resort restaurant again.
Stayed 6 nights in May 2024
Response from Faith on 21 May 2024
We appreciate your valuable feedback regarding your dining experience at our resort. We sincerely apologize for any inconvenience caused by the limited options and the gratuity policy not being clearly communicated. Your concerns have been duly noted, and we will address them with our team to ensure better transparency and service moving forward. While we regret that this aspect fell short of your expectations, we're glad to hear that you would consider staying with us again. We hope to have the opportunity to welcome you back and provide an improved dining experience in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Faith on 21 May 2024
Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed our property!!

10/10 Excellent

Ryoko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the way the room and hotel layout maximize the Ocean and Bay Views.
Stayed 1 night in May 2024
Response from Christian on 19 May 2024
Thanks for the awesome review! Come back and stay with us again soon!

10/10 Excellent

Ryoko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean and Bay View is the best in this area. We loved and enjoyed staying here.
Stayed 1 night in May 2024
Response from Christian on 19 May 2024
We are so glad you enjoyed your stay with us! Come back and stay with us again soon!

10/10 Excellent

Delicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Christian on 19 May 2024
Thank you for your review, please come back and join us again soon!

10/10 Excellent

Silvia Ernestina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place just wish breakfasts would be included and room service
Stayed 3 nights in May 2024
Response from Faith on 21 May 2024
We're delighted to hear that you enjoyed your stay at our resort! Thank you for your feedback regarding breakfast inclusion and room service. We understand the importance of these amenities for a comfortable stay, and we'll certainly take your suggestions into consideration as we continue to enhance our guest experience. Your input is invaluable to us, and we hope to have the pleasure of welcoming you back for another great stay in the future!

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Christian on 19 May 2024
Thank you for leaving us a review, we hope you come and stay with us again very soon!

2/10 Terrible

Ecaterina

Liked: Property conditions & facilities
Disliked: Cleanliness
Response from Christian on 19 May 2024
Thank you for your review, we are sorry your stay fell short of expectations. We look forward to seeing you again soon.

10/10 Excellent

Sarah J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel, everything was very clean as well. Best ocean view
Stayed 3 nights in May 2024
Response from Christian on 20 May 2024
Thanks for the awesome review! Come back and stay with us again soon!

10/10 Excellent

James, Penn Valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach. Every room has a great view. Excellent parking. Well maintained and very comfortable, large rooms. Keurig coffee. Daily maid service. Several restaurants, all with good food. Pool with towels. Reasonable umbrella and chairs available on the beach. $50 for all days. Chairs are lounges and staff so helpful and couldn’t be nicer.
Stayed 4 nights in May 2024
Response from Christian on 20 May 2024
Thanks for the awesome review! Come back and stay with us again soon!

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a big clean room.We loved the room & we loved the view of the beach.This will be our place to stay from now on when we come to Pensacola.
Stayed 1 night in May 2024
Response from Zane on 18 May 2024
It was our pleasure to host you! We're glad you enjoyed your time at our hotel.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overall wonderful stay!! Would definitely go back
Stayed 1 night in May 2024
Response from Zane on 18 May 2024
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.

10/10 Excellent

Anil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Was in the area for work and stumbled on this wonderful property. The staff is extremely friendly and helpful. I would recommend this property if you are in the area.
Stayed 1 night in May 2024
Response from Zane on 18 May 2024
We're so glad you found our hotel to your liking! Thank you for your wonderful review.

10/10 Excellent

Tyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being able to walk directly from the hotel to the beach. We were also able to see the Blue Angels fly by on Sunday evening.
Stayed 3 nights in May 2024
Response from Faith on 16 May 2024
It sounds like you had a fantastic time! Walking straight from the hotel to the beach must have been so convenient, and catching the Blue Angels flying by sounds like a thrilling experience. It's those unexpected moments that often make a trip truly memorable. Thanks for sharing your review!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and the proximity to the beach was just what we needed. The room was tastefully decorated, clean and the bed was comfortable. Staff treated us great and we hope to be back again! Thank you!
Stayed 2 nights in May 2024
Response from Faith on 16 May 2024
Thank you for your glowing review! It's wonderful to hear that you found the property beautiful and enjoyed its proximity to the beach. A tastefully decorated room, cleanliness, and a comfortable bed can really make all the difference in ensuring a pleasant stay. It's fantastic that the staff treated you well too! We look forward to welcoming you back for another memorable experience in the future.

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel right on the beach with friendly and helpful staff.
Stayed 4 nights in Apr 2024
Response from Faith on 15 May 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and that our staff made your experience even more enjoyable. We strive to create a welcoming and accommodating atmosphere for all our guests, and it's fantastic to know that we succeeded in doing so during your visit. We hope to have the pleasure of welcoming you back again soon for another unforgettable beachside getaway!

10/10 Excellent

Austin

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Zane on 18 May 2024
We're so glad you found our hotel to your liking! Thank you for your wonderful review.

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room on the beach!
Stayed 4 nights in Mar 2024
Response from Faith on 15 May 2024
We're thrilled to hear that you loved your beachfront room! There's something truly special about waking up to the sound of the waves and the sight of the ocean right outside your window. We're delighted that you enjoyed your stay and hope to welcome you back for more beachside relaxation in the future!

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for my mother as a mom-get-away. The view was amazing! She had a corner room and was able to see the bay, pool, and beach. The room was clean and the hostess at the front desk were very helpful. The hotel is in walking distance from shops and restaurants. Our only concern was the restaurant. The attendant didn’t quite know what was included in the meal she purchased and she had to request the item. We would definitely stay there again.
Stayed 2 nights in May 2024
Response from Faith on 15 May 2024
Thank you for choosing our hotel for your mother's much-deserved mom-getaway! We're delighted to hear that she enjoyed the breathtaking views from her corner room overlooking the bay, pool, and beach. It's wonderful to know that our front desk staff were helpful and ensured her stay was comfortable.We appreciate your feedback regarding the restaurant experience. Rest assured, we'll address this with our restaurant team to ensure that all staff are well-informed about the menu and inclusive items.We're glad to hear that despite this concern, you would still choose to stay with us again. We look forward to welcoming you both back for another memorable stay by the beach!

6/10 Okay

Sharon

The hotel is nice, however I was traveling with my mother. The beds are about three feet off the ground. Which if you not tall makes getting in and out of the bed very difficult. Also in the shower they did not have and safety bars. The hotel is on the beach, they do not provide chairs or lounge chairs. You have to rent them for 18.00 an hour 53.00 for the day. The pool is very nice and the people at the tiki bar where great.
Stayed 6 nights in May 2024
Response from Faith on 14 May 2024
I'm sorry to hear about your experience at the hotel. It sounds like there were some aspects that fell short of expectations, particularly regarding accessibility and amenities. It's important for hotels to accommodate guests of all ages and abilities, and it seems like there were oversights in this regard, such as the height of the beds and the lack of safety bars in the shower.Additionally, the policy of charging for beach chairs and lounge chairs can be disappointing for guests, especially when considering that the hotel is located on the beach. It's understandable that this would be an inconvenience and an unexpected expense for travelers looking to relax by the water.On a positive note, it's great to hear that you enjoyed the pool and had a pleasant experience at the tiki bar. Friendly and attentive staff can truly enhance a guest's stay despite other shortcomings.Your feedback highlights areas where the hotel could improve to better meet the needs and expectations of its guests. Hopefully, they'll take this into consideration and make necessary adjustments for future visitors. Thank you for sharing your experience.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has open land on each side, making for a private, uncrowded beach atmosphere. Pensacola has one of the prettiest beaches I've been to. The hotel room was very clean, and I felt safe. The desk staff and cleaning staff were very pleasant. Didn't like the fact that there were no apparent places to wash off when coming from the beach, therefore dragging unnecessary sand into the room. We were not a fan of the Tiki Bar. There was no menu or pricing posted for drinks, and the person running the bar was too busy talking to get their attention. The pool itself had a lot of bugs, etc as if the filter wasn't working properly. We did have occasion to visit the Salty Rose beach bar next door and were pleased as always. Kristen was super nice and the live entertainment had a great sound. Tried a local Pensacola lager which was fantastic!
Stayed 2 nights in May 2024
Response from Faith on 14 May 2024
It sounds like you had a mixed experience at the hotel, with some highlights and areas for improvement.The secluded beach atmosphere and the cleanliness of the hotel room are definitely positives, along with the friendly and helpful staff. However, the lack of facilities for washing off sand after coming from the beach is a valid concern, as it can lead to discomfort and extra cleaning in the room.Regarding the Tiki Bar, the absence of a menu or pricing can be frustrating for guests, and it's unfortunate that the service didn't meet expectations. Clear communication and efficient service are crucial for a positive guest experience.It's also disappointing to hear about the condition of the pool, with bugs and other debris indicating potential maintenance issues. Ensuring the proper functioning of facilities like the pool filter is essential for guest comfort and safety.On a brighter note, it's great that you found an alternative nearby at the Salty Rose beach bar, where you enjoyed friendly service, live entertainment, and delicious local drinks. Positive experiences like these can make a difference in overall guest satisfaction.Your feedback provides valuable insights for the hotel to address areas of concern and enhance the guest experience. Thank you for sharing your thoughts, and I hope your next stay exceeds your expectations.

8/10 Good

Kimberly, Easthampton

Travelled with partner
Liked: Cleanliness, staff & service
Staff for front desk and housekeeping was limited and i lost my debit card and asked if maintenance could maybe get it out of the coke machine but noone got back to me
Stayed 10 nights in May 2024
Response from Faith on 13 May 2024
We're sincerely sorry to hear about your experience during your recent stay at our resort. Your feedback is extremely important to us, and we apologize for any inconvenience caused by the limited availability of our front desk and housekeeping staff. Regarding your lost debit card, we regret that our team didn't promptly address your request to retrieve it from the coke machine. This falls short of the high standard of service we aim to provide. Rest assured, we're taking steps to ensure better communication and response times in situations like this in the future. We deeply appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Please feel free to reach out to us directly if there's anything further we can assist you with.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! You feel like you are at a fancy resort. The pool area was beautiful with a Tiki bar, the ocean was a close walk, everything was perfect. This will be our new go to beach trip.
Stayed 2 nights in May 2024
Response from Faith on 13 May 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at our resort. Creating a luxurious and relaxing atmosphere for our guests is always our top priority, and we're delighted that you enjoyed our beautiful pool area and convenient beach access. It's wonderful to know that we've earned your loyalty and that you plan to make us your new go-to destination for beach trips. We can't wait to welcome you back for another amazing stay! If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded my room at no charge
Stayed 1 night in May 2024
Response from Zane on 12 May 2024
Your satisfaction is our top priority, and we're overjoyed to have met your expectations. Thank you!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort right on the beach.
Stayed 3 nights in May 2024
Response from Zane on 12 May 2024
Thank you for your kind words and for choosing to stay with us. We're thrilled you had a great time.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Zane on 12 May 2024
Your feedback is incredibly rewarding to hear. Thank you for sharing your positive experience!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great vacation spot. The hotel was a resort. The food was great and the beach was beautiful. Everyone working at the hotel were very friendly and helpful.
Stayed 1 night in May 2024
Response from Zane on 12 May 2024
We're delighted to have been a part of your travel experience. Thank you for your review!

8/10 Good

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Zane on 12 May 2024
Your feedback is incredibly rewarding to hear. Thank you for sharing your positive experience!

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would of liked to have a microwave in the rooms but other that the resort was great.
Stayed 2 nights in May 2024
Response from Zane on 12 May 2024
Thank you for your kind words and for choosing to stay with us. We're thrilled you had a great time.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was beautiful and the staff was great ,Would definely stay there again
Stayed 3 nights in May 2024
Response from Faith on 10 May 2024
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great. The location is perfect. The only thing I would say is if the food is average but everything else is wonderful.
Stayed 1 night in May 2024
Response from Faith on 9 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded some of your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

10/10 Excellent

TAWANNA, Lehigh Acres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious room with gorgeous views.
Stayed 2 nights in Apr 2024
Response from Faith on 9 May 2024
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.

10/10 Excellent

ACruz

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Faith on 9 May 2024
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.

10/10 Excellent

Moriah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 1 night in May 2024
Response from Faith on 7 May 2024
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Super clean. Great staff. Restaurants were great too
Stayed 2 nights in May 2024
Response from Faith on 7 May 2024
Your satisfaction is our top priority, and we're overjoyed to have met your expectations. Thank you!

4/10 Poor

Neha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Zane on 8 May 2024
We're truly sorry to hear about your experience, and we appreciate your feedback. Please allow us another chance to make things right. We'd love to welcome you back for a much-improved stay

10/10 Excellent

Wretha

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room and service was amazing! Top Knotch!! Book the room, you won’t regret it!
Stayed 1 night in May 2024
Response from Faith on 5 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

10/10 Excellent

lacausta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 1 night in May 2024
Response from Faith on 5 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

10/10 Excellent

Elmer, Westborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !! The staff, the amenities, and the cleanliness. Parking without paying really surprised us. Of course we will be back !
Stayed 1 night in May 2024
Response from Faith on 4 May 2024
Wow! Thank you so much for your amazing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service, top-notch amenities, and maintaining a clean environment are priorities for us, and we're delighted that you found them to your satisfaction.We're also glad to hear that our complimentary parking option was a pleasant surprise for you. It's always our aim to provide added value and convenience for our guests whenever possible.We can't wait to welcome you back for another wonderful stay with us!

10/10 Excellent

Christopher

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from Faith on 4 May 2024
Thank you for your brief but positive review! We're glad to hear that you found our resort to be a nice place. Your satisfaction is important to us, and we hope that you had a pleasant and enjoyable experience during your stay.We look forward to the opportunity to welcome you back in the future for another enjoyable visit.

6/10 Okay

James

Travelled with family
Liked: Staff & service, amenities
No water for 8 hours. Fire alarm at 5 am. Had to evacuate for false alarm. No hot water for several hours. We were told to contact Expedia for compensation. Very nice place but maintenance issues impacted guests 3 of 4 days.
Stayed 4 nights in Apr 2024
Response from Faith on 4 May 2024
Thank you for sharing your recent experience with us. We deeply apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences.We are truly sorry for the interruption in water and hot water supply, as well as the unexpected fire alarm incident. Please be assured that we take the safety and comfort of our guests very seriously, and we are actively addressing the maintenance issues to prevent any recurrence in the future.Regarding compensation, we have taken steps to rectify the situation with Expedia, and we hope you find their resolution satisfactory. We understand the frustration these incidents may have caused and appreciate your patience and understanding.We sincerely hope you will give us another opportunity to exceed your expectations on your next visit.Warm regards,

6/10 Okay

Doug, New Brighton

Liked: Cleanliness, property conditions & facilities
Pool was enjoyable.
Stayed 5 nights in Apr 2024
Response from Faith on 4 May 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our pool facilities during your stay. Providing a relaxing and enjoyable environment for our guests is always our top priority.We hope you had a rejuvenating time by the pool, and we look forward to welcoming you back for another refreshing visit soon.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Faith on 22 May 2024
Thank you for sharing your experience with us! We look forward to welcoming you back for another memorable vacation!

10/10 Excellent

Jeremey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. My wife and I thoroughly enjoyed our stay here. We will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Faith on 2 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

4/10 Poor

Ariana

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Faith on 3 May 2024
We're truly sorry to hear about your experience. Our aim is always to ensure our guests have a fantastic stay, and we regret falling short of your expectations. Your feedback is valuable to us, and we'll use it to improve our services.

6/10 Okay

Rana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We only had time to stay for one night and enjoy the beach the next day. Beach access is great. The parking garage is strange and I didn’t care for it. There was no hot water. Signs were up saying it was off the entire time period we were there so i couldn’t tell you how the showers were. There were ceiling tiles down in the hall just sitting against the walls. Not worth the money I spent. Go for the Holiday Inn down the way. It looked a lot nicer.
Stayed 1 night in May 2024
Response from Zane on 8 May 2024
We're sorry to hear that your stay didn't meet your expectations. Your satisfaction is our priority, and we're committed to making things right. We'd be grateful for the chance to welcome you back and show you the improvements we've made.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 1 night in Apr 2024
Response from Faith on 2 May 2024
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!