Check COVID-19 restrictions.

Find out moreOpens in new tab or window

Novotel Pekanbaru

Photo gallery for Novotel Pekanbaru

Featured image
Outdoor pool
Outdoor pool
View from Room
Minibar, in-room safe, desk, iron/ironing board

Overview of Novotel Pekanbaru

UNESCO Sustainable Property

Novotel Pekanbaru

4 out of 5

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Jalan Riau No 59, Pekanbaru, Riau, 28154

Explore the area

  • Popular LocationCiputra Seraya Mall2 min walk
  • Popular LocationPekan Baru Mall9 min drive
  • AirportPekanbaru (PKU-Sultan Syarif Qasim II Intl.)12 min drive
  • Popular LocationGreat Mosque of An-Nur13 min drive

Choose dates to view prices

About this area

Pekanbaru

Novotel Pekanbaru is located in Pekanbaru. Ciputra Seraya Mall and Pekan Baru Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Pekanbaru Lake. Guests appreciate the hotel's quiet location.

What's nearby

  • Ciputra Seraya Mall - 2 min walk
  • Pekan Baru Mall - 9 min drive
  • Great Mosque of An-Nur - 13 min drive
  • Riau University - 16 min drive
  • Pekanbaru Lake - 19 min drive

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) - 12 min drive

Restaurants

  • Food Exchange — 1 min walk
  • Molecule Gastro — 1 min walk
  • Serba Lezat - 3 min walk
  • Warung Merry - 4 min walk
  • Huang Di Bak Kut Teh - 4 min walk

About this property

Novotel Pekanbaru

Eco-friendly hotel with restaurant and outdoor pool
Along with a restaurant, this hotel has an outdoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 150 rooms offer free WiFi and free wired Internet, plus 24-hour room service and LED TVs with satellite channels. Minibars, coffee makers and free bottled water are among the other amenities available to guests.
Novotel Pekanbaru offers 150 forms of air-conditioned accommodation with minibars and a safe. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Pekanbaru hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: IDR 108900 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • Indonesian

Business services

  • Business centre
  • Conference space (10549 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer

Entertainment

  • 40-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for IDR 400000.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 108900 per person (approximately)
  • Airport shuttle fee: IDR 100000 per room (one-way)
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Novotel Pekanbaru Opening May 2016 Hotel
Novotel Pekanbaru Opening May 2016
Novotel Pekanbaru (opening March 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru (Opening May 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru Pekanbaru
Novotel Pekanbaru Hotel Pekanbaru

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 30 out of 73 reviews
5 - Excellent 41%
Rating 4 - Good. 28 out of 73 reviews
4 - Good 38%
Rating 3 - Okay. 11 out of 73 reviews
3 - Okay 15%
Rating 2 - Poor. 4 out of 73 reviews
2 - Poor 5%
Rating 1 - Terrible. 0 out of 73 reviews
1 - Terrible 0%

4.3/5

Cleanliness

4.2/5

Staff & service

4.4/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!
Stayed 3 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities
Room lighting should be brighter otherwise rooms are clean and worth the price
Stayed 1 night in Jan 2020

4/5 Good

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.
Stayed 3 nights in Dec 2019

4/5 Good

Stayed 2 nights in Dec 2019