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Reviews of Grand Zuri Pekanbaru

3.5 out of 5
Grand Zuri Pekanbaru
Jl. Teuku Umar No. 7, Pekanbaru, Riau

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 22 reviews" "
Rating 8 - Good. 13 out of 22 reviews" "
Rating 6 - Okay. 5 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast a lot of variety. The location is also very good next to two big malls in Pekanbaru. In front of mall Pekanbaru usually there are taxis waiting for customers, so transport is very convenient.
Stayed 2 nights in Jan 2019
Response from Naldi Hendri on 24 Jan 2019
Dear valued guest, thank you for liking the variety of breakfast we provide. This very strategic location indeed makes us the first choice in staying, but if you recommend and like our hotel please give us the best ranking.

6/10 Okay

SHUKRI

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff for an ageing hotel
Staff were extremely helpful and used initiative to meet customer's needs The facilities do need some sprucing up
Stayed 1 night in Oct 2018
Response from Naldi Hendri on 29 Oct 2018
Dear Victor, thank you for choosing Grand Zuri Pekanbaru as a place to stay. Grand Zuri Pekanbaru is currently in the process of upgrading room facilities. Thank you for your input. Our staff will always be ready to help you in the next visit. See you again. Regards, Naldi Hendri - General Manager

8/10 Good

Matt

Liked: Cleanliness, staff & service, room comfort
Centrally Located
Stayed 2 nights in Oct 2018
Response from Naldi Hendri on 15 Oct 2018
Dear Matt Warmest Greeting from Grand Zuri Hotel Pekanbaru. Thank you for choosing Grand Zuri Hotel Pekanbaru as your accomodation during your trip in Pekanbaru. Also I would like to say thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment dan we are happy to hear that you like to stay with us. I will definitely share your comment to our Grand Zuri team. We look forward for your next visit to The Grand Zuri Hotel Pekanbaru.

6/10 Okay

ming, australia

Liked: Cleanliness, staff & service, room comfort
Great service and above average amenities
Great service provided by hotel staff. However the daily breakfast time smoking allowed in the Aircon section of the dining room permeates to the whole dining hall. That negates the overall experience.
Stayed 2 nights in Sep 2018
Response from Naldi Hendri on 10 Sept 2018
Dear Ming, thank you for your review on Expedia.com. For restaurants we have been separated between smokers and non-smokers. However, due to the size of the restaurant that is not too large, it makes guests who do not smoke become less comfortable. This is our shortage. Hopefully next time we can meet again. Regards, Naldi Hendri - General Manager

8/10 Good

Dean, Malaysia

Liked: Staff & service, room comfort
At city centre, walking distance to malls
Spacious room with rustic decoration. Breakfast with various selection of local foods however most of foods were repetitive, only main dishes were different each dat. Swimming pool too much chlorine and I had sore eyes for almost 2 days and the smell of chlorine was so strong, still had that smell even after taking shower. Overall, good experience.
Stayed 2 nights in Mar 2018
Response from Naldi Hendri on 4 Apr 2018
Dear Dean, Thanks for your reviews on Expedia.com, I am sad to read this, but our pool already has a standard use of chlorine. Every day I always make sure all the facilities and services of the staff goes well. I get all the information to follow up on this issue, and I will make sure you will never happen again, I hope to speak and want to meet you, see you again. Regards, Naldi Hendri - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable hotel. Not all rooms have external windows -note.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Okay
Good

6/10 Okay

Febria, Pekanbaru

Please improve your food
Everything is good. But taste of food need to improve

8/10 Good

Abdul Samad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
No hot water for morning shower

10/10 Excellent

Mohamed Hissam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was well taken care of by Hotels.com and the efficient service staff of the Grand Zuri Pku.

6/10 Okay

Michael, Tulsa

Disliked: Property conditions & facilities, room comfort
Acceptable accommodation
Check in was efficient. Rooms were OK for the price. The air conditioning struggled to get the temperature down. No English TV channels working. Breakfast was acceptable.

8/10 Good

Butet, medan

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
I got smoking room.. so uncomfortable
Instead of the smoking floor and room, I really enjoy to stay here
Response from Nopiansyah on 12 Mar 2016
Dear Ms Butet Warmest Greeting from Grand Zuri Hotel Pekanbaru Thank you for choosing Grand Zuri Hotel Pekanbaru as your accomodation during your trip in pekanbaru. Also I would like to say thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment dan we are happy to hear that you like to stay with us. For information, our Deluxe Room available only Smoking Room and Double Bed. We look forward for your next visit to The Grand Zuri Hotel Pekanbaru.

8/10 Good

huszaini

Liked: Staff & service, property conditions & facilities, room comfort
good business hotel
nice 4 star hotel with Indon touch
Response from Nopiansyah on 23 Jan 2016
Dear Mr Huszaini Warmest greeting from Grand Zuri Hotel Pekanbaru Thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment which is will push our spirit to serve every our honorable guest with best service that we have. I will definitely share your comment to our team. For more information about Grand Zuri Pekanbaru please log on to our website www.grandzuri.com/pekanbaru. We look forward for your next visit to The Grand Zuri Hotel Pekanbaru. Best Regards, Grand Zuri Hotel pekanbaru

8/10 Good

febri, pekanbaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
nice
Response from Nopiansyah on 12 Mar 2016
Dear Mr/s Febri Warmest Greeting from Grand Zuri Hotel Pekanbaru Thank you for choosing Grand Zuri Hotel Pekanbaru as your accomodation during your trip in pekanbaru. Also I would like to say thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment dan we are happy to hear that you like to stay with us. I will definitely share your comment to our Grand Zuri team. We look forward for your next visit to The Grand Zuri Hotel Pekanbaru.

8/10 Good

riri, pekanbaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and good service
very nice and good service
Response from Nopiansyah on 12 Mar 2016
Dear Ms Riri Warmest Greeting from Grand Zuri Hotel Pekanbaru Thank you for choosing Grand Zuri Hotel Pekanbaru as your accomodation during your trip in pekanbaru. Also I would like to say thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment dan we are happy to hear that you like to stay with us. I will definitely share your comment to our Grand Zuri team. We look forward for your next visit to The Grand Zuri Hotel Pekanbaru.

10/10 Excellent

Asatta, Duri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and surely will come back
It was a pleasant stay for sure
Response from Nopiansyah on 13 June 2015
Dear Mr Asatta Warmest Greeting from Grand Zuri Hotel Pekanbaru Thank you for choosing Grand Zuri Hotel Pekanbaru as your accomodation during your business trip in pekanbaru. Also i would like to say thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment which is will push our spirit to serve every our honorable guest with best service that we have. I will definitely share your comment to our team. We look forward for your next visit to The Grand Zuri Hotel Pekanbaru. Best Regards, Grand Zuri Hotel pekanbaru

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Neatness and comfort is very satisfying and its location is very strategic
Stayed 1 night in Aug 2019
Response from Hardi on 26 Aug 2019
Dear Valued Guest, thank you for choosing Grand Zuri Pekanbaru as your place to stay while in Pekanbaru. Your comfort is a top priority for us. Satisfying service will always be maintained well. We are happy to wait for your next visit. Regards, Muhammad Hardi - General Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
ペカンバルの昔ながらのホテル
ペカンバルの中心部にある恐らくは過去からの格式のあったホテル。施設は全体的に古いが、よくメンテナンスされているし、部屋も広い。徒歩圏内にバワ市場があったり、モールや食事する場所は周辺にたくさんある。
Stayed 1 night in May 2019

6/10 Okay

mhd

10/10 Excellent

motofumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの対応は素晴らしい
限りなく満点です。目の前には、たくさんの屋台、ショピングモールの中にスーパーがあります。タクシーもいます。部屋も清潔でした。冷蔵庫もよく冷え、セキュリテイboxも問題なしです。何よりも嬉しかったのは、スタッフの対応が非常に良かったことです。私事の相談も、一時間も費やし、嫌な顔せず解決してもらいました。  また、プカンバルに行くことがあれば必ず利用させて頂きます。

8/10 Good

Hartono, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand zuri nyaman
Dekat pusat perbelanjaan 2 mall