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I like the breakfast a lot of variety. The location is also very good next to two big malls in Pekanbaru. In front of mall Pekanbaru usually there are taxis waiting for customers, so transport is very convenient.
Verified traveller
Stayed 2 nights in Jan 2019
Response from Naldi Hendri on 24 Jan 2019
Dear valued guest, thank you for liking the variety of breakfast we provide. This very strategic location indeed makes us the first choice in staying, but if you recommend and like our hotel please give us the best ranking.
Staff were extremely helpful and used initiative to meet customer's needs
The facilities do need some sprucing up
Victor
Stayed 1 night in Oct 2018
Response from Naldi Hendri on 29 Oct 2018
Dear Victor, thank you for choosing Grand Zuri Pekanbaru as a place to stay. Grand Zuri Pekanbaru is currently in the process of upgrading room facilities. Thank you for your input. Our staff will always be ready to help you in the next visit. See you again.
Regards,
Naldi Hendri - General Manager
8/10 Good
Matt
9 Oct 2018
Liked: Cleanliness, staff & service, room comfort
Centrally Located
Matt
Stayed 2 nights in Oct 2018
Response from Naldi Hendri on 15 Oct 2018
Dear Matt Warmest Greeting from Grand Zuri Hotel Pekanbaru. Thank you for choosing Grand Zuri Hotel Pekanbaru as your accomodation during your trip in Pekanbaru. Also I would like to say thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment dan we are happy to hear that you like to stay with us. I will definitely share your comment to our Grand Zuri team. We look forward for your next visit to The Grand Zuri Hotel Pekanbaru.
6/10 Okay
ming, australia
9 Sept 2018
Liked: Cleanliness, staff & service, room comfort
Great service and above average amenities
Great service provided by hotel staff. However the daily breakfast time smoking allowed in the Aircon section of the dining room permeates to the whole dining hall. That negates the overall experience.
ming
Stayed 2 nights in Sep 2018
Response from Naldi Hendri on 10 Sept 2018
Dear Ming, thank you for your review on Expedia.com. For restaurants we have been separated between smokers and non-smokers. However, due to the size of the restaurant that is not too large, it makes guests who do not smoke become less comfortable. This is our shortage. Hopefully next time we can meet again. Regards, Naldi Hendri - General Manager
8/10 Good
Dean, Malaysia
31 Mar 2018
Liked: Staff & service, room comfort
At city centre, walking distance to malls
Spacious room with rustic decoration. Breakfast with various selection of local foods however most of foods were repetitive, only main dishes were different each dat. Swimming pool too much chlorine and I had sore eyes for almost 2 days and the smell of chlorine was so strong, still had that smell even after taking shower. Overall, good experience.
Dean
Stayed 2 nights in Mar 2018
Response from Naldi Hendri on 4 Apr 2018
Dear Dean, Thanks for your reviews on Expedia.com, I am sad to read this, but our pool already has a standard use of chlorine. Every day I always make sure all the facilities and services of the staff goes well. I get all the information to follow up on this issue, and I will make sure you will never happen again, I hope to speak and want to meet you, see you again.
Regards,
Naldi Hendri - General Manager
Check in was efficient. Rooms were OK for the price. The air conditioning struggled to get the temperature down. No English TV channels working. Breakfast was acceptable.
Instead of the smoking floor and room, I really enjoy to stay here
Butet
Response from Nopiansyah on 12 Mar 2016
Dear Ms Butet
Warmest Greeting from Grand Zuri Hotel Pekanbaru
Thank you for choosing Grand Zuri Hotel Pekanbaru as your accomodation during your trip in pekanbaru.
Also I would like to say thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment dan we are happy to hear that you like to stay with us. For information, our Deluxe Room available only Smoking Room and Double Bed.
We look forward for your next visit to The Grand Zuri Hotel Pekanbaru.
Dear Mr Huszaini
Warmest greeting from Grand Zuri Hotel Pekanbaru
Thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment which is will push our spirit to serve every our honorable guest with best service that we have. I will definitely share your comment to our team.
For more information about Grand Zuri Pekanbaru please log on to our website www.grandzuri.com/pekanbaru.
We look forward for your next visit to The Grand Zuri Hotel Pekanbaru.
Best Regards,
Grand Zuri Hotel pekanbaru
Dear Mr/s Febri
Warmest Greeting from Grand Zuri Hotel Pekanbaru
Thank you for choosing Grand Zuri Hotel Pekanbaru as your accomodation during your trip in pekanbaru.
Also I would like to say thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment dan we are happy to hear that you like to stay with us. I will definitely share your comment to our Grand Zuri team.
We look forward for your next visit to The Grand Zuri Hotel Pekanbaru.
Dear Ms Riri
Warmest Greeting from Grand Zuri Hotel Pekanbaru
Thank you for choosing Grand Zuri Hotel Pekanbaru as your accomodation during your trip in pekanbaru.
Also I would like to say thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment dan we are happy to hear that you like to stay with us. I will definitely share your comment to our Grand Zuri team.
We look forward for your next visit to The Grand Zuri Hotel Pekanbaru.
Dear Mr Asatta
Warmest Greeting from Grand Zuri Hotel Pekanbaru
Thank you for choosing Grand Zuri Hotel Pekanbaru as your accomodation during your business trip in pekanbaru.
Also i would like to say thank you for your review and sharing your experience while staying with us. We are so appreciate on your comment which is will push our spirit to serve every our honorable guest with best service that we have. I will definitely share your comment to our team.
We look forward for your next visit to The Grand Zuri Hotel Pekanbaru.
Best Regards,
Grand Zuri Hotel pekanbaru
Neatness and comfort is very satisfying and its location is very strategic
Verified traveller
Stayed 1 night in Aug 2019
Response from Hardi on 26 Aug 2019
Dear Valued Guest, thank you for choosing Grand Zuri Pekanbaru as your place to stay while in Pekanbaru. Your comfort is a top priority for us. Satisfying service will always be maintained well. We are happy to wait for your next visit.
Regards,
Muhammad Hardi - General Manager