Pebbles Beach Tours and Activities

Great location. The place did have coffee, nor anything extra complimentary. place looked old, shower was dirty.

When checking in I was offered an upgrade to the room. Agent was not clear on cost. She said she could offer it at 50% discount and showed us a price not saying it was per night or with all other fee's that go along with it. I thought the price was the total amount for the stay. I was extremely shocked at check out and disappointed. The same agent basically said you signed for it and don't let the door hit you on the way out. We have enjoyed your resort, resorts for many years. This is the last time we will ever come to Mauna Lani. I can't believe I'm even taking the time to write this, that's how disappointed we are. J. D. Odle, 310-480-0107

The ocean view property we booked was very spacious and comfortable for a party of 4. The view was amazing. It was definitely the highlight of the property. Waking up to the view and being able to just take it all in at anytime of the day was well worth having an ocean view. The pool was very comfortable. It wasn’t too cold or too warm, just perfect. Not to mention that it wasn’t crowded at all times. Customer service at the front desk was excellent. All the workers were very friendly. Check in and check out was very easy and smooth process. Just a couple things that were not great during our stay. One, the elevator wasn’t working for the entire stay. It was a pain to carry our luggage up three floors. The daily back and forth up and down the stairs became so routine it was like a built in workout! The morning we left (after staying there for 6 days), the elevator started working so we didn’t have to carry our luggage down. Second, the parking could be a challenge as far as getting your vehicle out easily. We had a 4 door jeep wrangler and it was easy to park in the garage but some spots were hard to directly get out. In some spots you had to maneuver and do many steps to get out so be mindful of where you park. Bigger vehicles are better off parking in the outside stalls to avoid getting stuck.