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Overview of Grand Mercure Puka Park Resort

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Outdoor pool
Outdoor pool
Terrace/patio
Terrace/patio

Grand Mercure Puka Park Resort

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationPauanui Beach10 min walk
    Popular LocationPauanui Tairua Trail6 min drive
    Popular LocationMount Paku26 min drive

Choose dates to view prices

  • Standard Tree House, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 3
    • 1 King Bed
    More details
  • Chalet, 1 King Bed

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Chalet, 1 Queen Bed

    4.2/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 Queen Bed
    More details

About this area

Pauanui

Located in Pauanui, Grand Mercure Puka Park Resort is in the mountains and near the beach. While the natural beauty of Pauanui Beach and Mount Paku can be enjoyed by anyone, those looking for an activity can head to Pauanui Tairua Trail. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ecotours and hiking/biking trails.
Popular Location

What's nearby

  • Pauanui Beach - 10 min walk
  • Pauanui Tairua Trail - 6 min drive
  • Mount Paku - 26 min drive
  • Tairua Beach - 27 min drive
  • Opoutere Beach - 42 min drive

Getting around

  • Auckland (AKL-Auckland Intl.) - 104 min drive

Restaurants

  • Miha Restaurant — 1 min walk
  • Tairua Bakery - 21 min drive
  • Tairua Landing Restaurant and Cafe - 22 min drive
  • The Pepe Cafe - 22 min drive
  • Flock Kitchen & Bar - 22 min drive
View map

About this property

Grand Mercure Puka Park Resort

4.5-star luxury hotel near Pauanui Beach
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, an outdoor tennis court and a spa tub are on-site. All 48 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LCD TVs with satellite channels. Guests will also find balconies, DVD players and room service (during limited hours).
Grand Mercure Puka Park Resort offers 48 forms of accommodation with DVD players and a safe. Rooms open to balconies. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 20-inch LCD televisions come with satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in June 2018.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–10:30 AM: NZD 35 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Bike rentals
  • Fitness centre
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Hot tub
  • Tennis

Family friendly

  • Dry cleaning service
  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Spanish

Business services

  • 1 meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Roll-in shower

More

  • Renovated guest rooms – June 2018
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Ceiling fan
  • Free cots/infant beds
  • Climate control (heating)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 20-inch LCD TV
  • DVD player
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in from 3:00 PM - anytime

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For check-in after 10 PM, guests are asked to call the property between 7 AM and 10 PM using the number provided in the booking confirmation.
Guests with mobility difficulties should also contact the hotel after booking as the terrain on the grounds can be steep.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: NZD 35 per person (approximately)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This Hotel property has been rated 4 star plus.

Property is also known as

Grand Mercure Puka
Grand Mercure Puka Park
Grand Mercure Puka Park Pauanui
Grand Mercure Puka Park Resort
Grand Mercure Puka Park Resort Pauanui
Grand Puka Park Resort
Mercure Puka Park
Mercure Puka Park Resort
Puka Park Resort
Puka Resort
Grand Mercure Puka Park Hotel Pauanui
Grand Mercure Puka Park Resort Pauanui, New Zealand
Grand Mercure Puka Park Resort Pauanui New Zealand
Mercure Puka Park Pauanui
Grand Mercure Puka Park Resort Hotel
Grand Mercure Puka Park Resort Pauanui
Grand Mercure Puka Park Resort Hotel Pauanui

Frequently asked questions

Can I cancel my reservation for free at Grand Mercure Puka Park Resort and receive a full refund?
Yes, Grand Mercure Puka Park Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Mercure Puka Park Resort cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Grand Mercure Puka Park Resort?
As of 26 Jan. 2021, prices found for a 1-night stay for 2 adults at Grand Mercure Puka Park Resort on 14 Feb. 2021 start from AU$210, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Grand Mercure Puka Park Resort have a pool?
Yes, this property has an outdoor pool.
Is Grand Mercure Puka Park Resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Grand Mercure Puka Park Resort?
Self-parking and valet parking are free at this property.
What time is check-in at Grand Mercure Puka Park Resort?
Check-in is from 3:00 PM - anytime.
What time is check-out at Grand Mercure Puka Park Resort?
Checkout is at 11 AM.
Where is Grand Mercure Puka Park Resort located?
Situated in the mountains, this luxury hotel is 0.5 mi (0.8 km) from Pauanui Beach and 3.1 mi (5 km) from Pauanui Tairua Trail. Whangamata Beach and Hot Water Beach are also within 32 mi (52 km).
4.5
Wonderful
Rating 5 - Excellent. 190 out of 310 reviews
5 - Excellent 61%
Rating 4 - Good. 89 out of 310 reviews
4 - Good 29%
Rating 3 - Okay. 23 out of 310 reviews
3 - Okay 7%
Rating 2 - Poor. 8 out of 310 reviews
2 - Poor 3%
Rating 1 - Terrible. 0 out of 310 reviews
1 - Terrible 0%

4.5/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
Improvement in cleaning is needed. Remote control for tv was disgusting!! Smell of the room was not good. Felt like the room was not cleaned for long
Stayed 1 night in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem in the forest
All the dishes, plates, cups and utensils are sanitised and wrapped inside plastic bags. Even the TV remote controls are sanitised! That gives me comfort in staying the hotel during Covid. The bed is a bit soft for my taste but love the chalet which is surrounded by trees.
Stayed 2 nights in Sep 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, room comfort
Very nice room and premise. A little attention needed to appliances. TV remote not working. Smoke detector right above kettle and set off when kettle boils. Air con did not appear to maintain proper temp.
Stayed 1 night in Jun 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of chalets & nice & relaxing with minimal noise
Stayed 1 night in Mar 2020

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