Independent in Pasadena

"clean room old property"

"My stay was short and I was not able to use the amenities, however, the room is comfortable and clean.. However, it did smell slightly of smoke. I’ve"

"When we checked in the workers were obviously talking about another employee that they were just done with, this should not be happening in front of guests, and the check in group were not the most pleasant. The room was overall clean, bathroom was small and felt like we were sitting on floor with toilet. Shower was nice, sink was outside bathroom and very small for toiletries. There was only one recliner in room to sit. In the middle of the night our room phone starts ringing, I pick up and they said did you order something, I said no, and she said oh this is room 308. No apology, just ok. We had a hard time getting back to sleep and had a hospital procedure the next morning was why we stayed there to be closer. We won’t be back!"

"Arrived the day before my birthday and was told I would be given a complimentary upgraded room.I went to the room,and it was the same double bed room I had reserved.i called downstairs to ask,and was told to come back downstairs to get another key.I came downstairs,retrieved the new key to the upgraded room,to get to the room and again,it was not an upgraded room,but the same double bed room.At this point,I’m annoyed and I also notice a strong odor coming from this room,and the air conditioner wasn’t working.I again called downstairs to complain,and I was finally given another room,which was the exact room that I had reserved,so no free upgrade,and nothing was offered for my inconvenience of having to carry two heavy bags back and forth two times.The maintenance man who came to check the non working air conditioner stated that they knew the air conditioner wasn’t working in this room,and therefore should not have gave this room to anyone.I will never stay at this hotel again.The only good part was that it was very close to the arena that we were in town to see a show at."

"Excellent stay for the price. Wifi solid, clean. Barebones experience, no shampoo or lotion, only soap. Good AC unit. TV funky- DirectTV menu, no Directv. HBO Channels actually Showtime but good set & reception. Would stay again. Noisy early as power tools were buzzing on a couple of nearby room repairs. "

"Room is great comfy & clean. Breakfast is good. The location is great. We walked everywhere . "

"Staff was very helpful . Room and property were well maintained. Overall all was great."

"The staff was not professional at all elevator went down and guest were not notified. Upon check in called and was told there was early check in so I arrived at the property early only to be told that there was not and had to wait 3 hours to be checked in. Even with the do not disturb sign on the door maids still entered the room. Upon check out front desk clerk was very unprofessional was on the phone having a personal conversation didn't even acknowledge me checking out I feel for the money I paid to stay the service should have been way better. Had to go up the service elevator and walked through the kitchen it was a mess the floor was horrible. Will not stay at this hotel in the future."

"Front Desk clerks were very helpful and friendly. Shuttle service was amazing !!! Thank you "