Panbil Nature Reserve Tours and Activities

Overall, good for families who want a short getaway. Food served is fantastic - breakfast is fresh and has a good range; teppanyaki restaurant and the in-house cafe serve excellent, tasty food. Rooms are spacious. Water pressure and heating in the bathroom are great. Staff are friendly. Housekeeping response is reasonably fast. But facilities and room can be improved - a little old & dusty with spider webs at corners; toilet bowl was clogged but fixed within the hour; linen and pillows have a used smell. Pools are fun but the waters are a little murky, and should be cleaned and filtered better. The beach has a lot of washed up trash and natural sea debris - a pity, especially for children looking for a safe and clean stretch of beach to do sand play - perhaps the hotel should clean it up regularly and tourists/guests should also be responsible to clean up after themselves.

The beach view so beautiful

The reception staff were exceptionally impressive with their friendly attitude and their motto “service with a smile “. They were polite answering my questions and even offered places of interest. Even the shuttle transportation driver Bagas was also very friendly and polite. Seems like the staff there were happy and this in return makes the whole environment a pleasant place to stay. The room ( a 3 bedroom apartment) were big and clean. The beds were firm without giving guests backache sleeping in it. Not all accommodation that we have stayed have such comfortable beds. Breakfast was good. Definitely if we go to Batam, we will choose to stay in Panbil service apartment again.