We had stayed at this condo complex before, but not through an individual private unit. This unit was clean, updated, and the property manager responded quickly when needed. We needed to contact the property manager twice - but not for anything urgent. We needed the key code to the beach gate which had recently been updated from the code provided in the check-in instructions sent. We also had to contact her because the wifi connection was interrupted and the TV would not work without wifi since it is a smart TV. She called for assistance and someone was at our door to fix it within 5 minutes. The condo setting is nice with a washer/dryer in the room and a full kitchen. This allowed us to prepare some meals at "home" vs. having to go out to eat. The only downfall was we stayed during "off-season," so the amenities were not open such as the tiki bar, the snack shop, or the food shack. In addition, the pools and hottub closed 30 minutes before sunset - which was 4:45 pm at the end of December. We ended up having to meet up with our friends at their hotel bar that was open and pool which was open until midnight. If I would have known the pools closed so early, we would have stayed somewhere different as we were traveling with 3 children who were looking forward to swimming. It is a great place to stay and we will definitely stay again, however I would recommend looking into what amenities are available during the time you are staying if that is important to you.