Verified
6/10 Okay
Princess M.
31 July 2023
Liked: Check-in, location
Needs maintenance
The location of the condo was good. View of the beach was awesome. Sunset view is a plus! However, the condo needs maintenance. There’s no lock in sliding door-master bedroom and living room, carpet was dirty (lots of dog hair/fur and sand-we didn’t have a dog), clogged toilet in one of the bedrooms, broken closet door, broken glass on the table in the balcony, broken bed frame in one of the bedrooms, wobbly and squeaky bunk bed, shower head issue in master’s bedroom - All of these were noticed on day 1. Notified customer service right away about all these issues, told them our main concern were the clogged toilet, broken bed frame and wobbly bunk bed. They said they will send maintenance but no exact time was given. Followed up with them on day 2. No response. Finally, in the afternoon of day 3 (our check out was in the morning of day 4, by the way) they sent someone to fix the clogged toilet and shower head. My boys ended up putting the mattress on the floor and sleeping on the floor for safety issues for the whole duration of our stay. I wish the response was quicker. We could have had a hassle-free vacation!
Princess M.
Stayed 3 nights in Jul 2023