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Reviews of Holiday Inn Express & Suites Pampa, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Pampa, an IHG Hotel
3119 Perryton Pkwy, Pampa, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 191 out of 303 reviews" "
Rating 8 - Good. 71 out of 303 reviews" "
Rating 6 - Okay. 19 out of 303 reviews" "
Rating 4 - Poor. 9 out of 303 reviews" "
Rating 2 - Terrible. 13 out of 303 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Rocky

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The worst mattress I have ever had to sleep on. Springs or coils were completely compressed leaving the mattress with huge deformations and craters where your upper body lies. My head was lower than my feet. Could hardly sleep a wink and had it not been so late when I got to my room I would have asked to change rooms. I booked this room for two nights with my girlfriend staying there both days/nights and me the second night. She’s very modest and didn’t tell me till that night I was able to come in from work and sleep there. You do not want to sleep in room 323 unless they have swapped this mattress out. Everything else was as it’s supposed to be. Clean room and sheets.
Stayed 2 nights in Apr 2024

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities
Sherry was awesome.
Stayed 2 nights in Apr 2024

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Hot water was not hot enough. Beds too hard.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean and nice. Beds were really comfortable. Breakfast was great and very clean area. I was very pleased with my stay.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Janet

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk gentleman with long hair was awesome , got us what we needed when we needed it , great breakfast as well.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rod

Stayed 1 night in Feb 2024

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Craig

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had no hot water for the shower in room one, switched to another room and had almost no water pressure. Not. Good experience.

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed. Great place, will use again when in the area!
Stayed 1 night in Dec 2023

4/10 Poor

George

Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 29 Dec 2023
Hello George, We appreciate you taking the time to rate your stay. Iam very sorry to hear that your stay did not meet expectations. Manager has already look into detail of your reservation.

8/10 Good

Leona

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Pampa Tx. on 29 Dec 2023
Leona,Thank you for rating your stay with us, Its help us how can we improve to make your stay better.

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great, it was clean and great breakfast and loved the hot tub and service was great too.
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Pampa Tx on 29 Dec 2023
Hello Diane,Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as youenjoyed your stay. Take care!

8/10 Good

William

Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Pampa Tx on 29 Dec 2023
Jesus,Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as youenjoyed your stay. Take care!

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Pampa Tx on 29 Dec 2023
Andrea,Thank you for giving us a perfect rating!Take care!

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay there.
The rooms are outdated. The beds were rocks. Bathroom had drywall bubbled and peeling off from a water leak. Not worth the $150 I paid and will never stay there again.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Pampa Tx. on 29 Dec 2023
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give usanother chance to make it up to you.

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Customer service was excellent but due to the fact of everything else, I would give him a pour of view. The hot tub was f****** dirty, the paint was pilling in the hot tub and we asked for towels each day we were there. The room service would not bring them to us. We had to go to the front desk and get them every time. Our trash was not emptied. Nobody seemed to care about cleaning the rooms at all. So I would never go back there again. Unless they up there stuff and get things taken care of especially with a hot tub. I took my ground babies in it and. Paint was peeling and it was dirty and muggy and gross.
Stayed 4 nights in Nov 2023
Response from Holiday Inn Express Pampa Tx on 29 Dec 2023
Michelle,We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet yourexpectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, comfortable rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

Dalianne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Elsa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
The property needs repair. We stayed at 2 IHC properties this last weekend and both needed repair.
Stayed 1 night in Aug 2023

10/10 Excellent

Anita

Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Wont go back.
Everything was broke. Hot tub, ice machine, and washer. Bed was hard. The pool area smelled very strong of chlorine. I went up the customer service and told hem the hot tub was ice cold and they said oh yeah it needs a thermostat. No signs on the door or anywhere
Stayed 1 night in Jul 2023

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, property conditions & facilities
I was told that management would contact me about my stay. Manager’s card I was given is Anna by an employee named Anna, at the front desk. I stayed for one night, June 25th. The tub wasn’t draining properly and the sink at the wet bar was constantly dripping no matter how many failed attempts I made at stopping it’s drip, so that I could sleep. Luckily I had two beds and 8 pillows to choose from because there were unidentifiable hairs and fibers on the bedding. Drip-drip-drop was keeping me wide awake though, so I went downstairs and requested a new room. I lost atleast an hour of valuable rest time, dealing with the inconveniences of the room and transporting all of my things to the new one. It was ridiculous. And to not even hear from management..it’s unacceptable. Thanks but never again!!!
Stayed 1 night in Jun 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Clerk was very kind. Nice and maintained property.
Stayed 1 night in Jun 2023

8/10 Good

Tracy

Travelled with family and small children
Liked: Cleanliness, staff & service
The room was nice and clean. The beds are more on the firm side. The breakfast was great with plenty of options.
Stayed 2 nights in Jun 2023

10/10 Excellent

Darin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Stayed 1 night in Jun 2023

8/10 Good

Jess

Liked: Staff & service, property conditions & facilities
Friendly staff but just lots of moths probably because of the recent weather
Stayed 1 night in Jun 2023

2/10 Terrible

Todd

Stayed 5 nights in May 2023

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I’d absolutely stay here again
Only could get ice on second floor. The sign in the hallway on floor 3 says Ice Machine, laundry and vending machines. Washer didn’t work, ice machine didn’t work and zero vending machines
Stayed 2 nights in May 2023
Response from Holiday Inn Express Pampa Tx on 2 June 2023
Suzanne, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Holiday Inn Express Pampa Tx on 2 June 2023
William, Thank you for giving us a perfect rating.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service
Pool and Hot Tub were cold
Stayed 1 night in May 2023
Response from Holiday Inn Express Pampa Tx on 2 June 2023
Jerry, Thank you for taking the time to reviwe you stay with us.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Holiday Inn Express Pampa Tx on 2 June 2023
Rhonda,Thank you for giving us a perfect rating.

10/10 Excellent

Ajay, Irving

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean property with Hygienic breakfast
Stayed 1 night in Apr 2023
Response from Holiday Inn Express Pampa Tx on 2 June 2023
Ajay,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean motel good breakfast
Stayed 2 nights in Apr 2023
Response from Holiday Inn Express Pampa Tx on 2 June 2023
Kent,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again as a solo female traveler. Clean rooms, great rate!
Stayed 1 night in Apr 2023
Response from Holiday Inn Express Pampa Tx on 2 June 2023
Ashley,Thank you for taking the time to reviwe your stay with us we appreciate you!

8/10 Good

Ericka, Howardwick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. The hotel was clean and their breakfast was good with more options than most hotels I’ve been to. I was very pleased with my stay, the only issues I had was the hot tub was out of order (that was why I booked that hotel) and the bed was pretty firm.
Stayed 1 night in Apr 2023
Response from Holiday Inn Express Pampa Tx on 2 June 2023
Ericka,Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences that you experienced during your stay with our hot tub.

8/10 Good

Benny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived and were cordially greeted, our tv did not work and called the desk several times and told to call the desk when the manager arrives, he arrived when we were checking out. We had two fire alarms go off very early in the morning.
Stayed 1 night in Apr 2023
Response from Holiday Inn Express Pampa Tx on 2 June 2023
Benny, We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet yourexpectations. Please note that your concerns have been passed on to management.

10/10 Excellent

Richard

Stayed 2 nights in Apr 2023
Response from Holiday Inn Express Pampa Tx on 2 June 2023
Richard,Thank you for giving us a perfect rating, we appreciate you taking the time.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at this hotel twice actually on our way to/from Colorado. After a long day's drive this hotel was a safe, clean oasis and we enjoyed relaxing in our clean comfortable room. All the public areas were appealing, tidy and clean. The pool/hot area was also very clean and nice. The breakfast was good...the food was displayed in an organized, clean appetizing way with many choices. We definitely recommend this hotel!
Stayed 1 night in Apr 2023
Response from Holiday Inn Express Pampa Tx on 18 Apr 2023
Karen,Thank you for giving us a perfect rating and for recommending our hotelto other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as youenjoyed your stay. Take care!

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Shower was poor with difficulty regulating water and the wand was useless. We were in the handicap room and the shower floor was very slick. If you were not handicapped before, you had a good chance after showering.
Stayed 1 night in Apr 2023
Response from Holiday Inn Express Pampa Tx on 18 Apr 2023
Robert,I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience in regards of your bathroom shower, but we hope you give usanother chance to make it up to you.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Holiday Inn Express Pampa Tx on 20 Mar 2023
Audrey,Thank you for giving us a perfect rating! We hope to see you soon!

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2023
Response from Holiday Inn Express Pampa Tx on 17 Mar 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

JIMMY, Krum

Stayed 1 night in Mar 2023
Response from Holiday In Express Pampa Tx on 18 Apr 2023
Jimmy,Thank you for giving us a perfect rating on you stay with us, hope to see you soon!