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"The bedroom had the tiniest roll of toilet paper we had a 4 night stay and had to keep asking for toilet paper. The room keys would get deactivated so we would go to our room on the 3rd floor then had to walk all the way down to the lobby to get it reactivated.That was a hassle . The hotel has no elevator so be prepared t walk up the stairs . Nobody offered us to help with our luggage . Rooms are very hot inside . At least there was a fan . Online the hotel gives a price then They charged us 5% to use a credit card. Even at the restaurant there was an additional fee for using a card . The room service stole my personal towel . I told the front desk and they said they had to wait until the next day to ask the room service person . Overall beautiful hotel with a pool the service at the pool / bar was great but there were several things they should correct !"

"Staff. Amenties and clean rooms"

"Highly recommended Santa Sofia! What at beautiful place, clean, breakfast was incredible and the service was excellent! "

"We had a comfortable 2 nights. The room was clean, spacious, and the bed comfortable. It was nice to have AC and a fridge. Unfortunately, we did not get to use the pool, but it looked clean. The owner and staff were friendly and helpful. It was walking distance to the bus station. Would recommend. "

"This hotel exceeded every expectation. The cabins are truly impeccable, spotless, beautifully designed, and thoughtfully equipped with attention to even the smallest details. The breakfast was absolutely amazing, with high-quality ingredients, great variety, and flavors that made each morning something to look forward to. It was clear that a lot of care goes into both presentation and taste. What truly sets this place apart is the excellent customer service. The staff was attentive, friendly, and genuinely committed to making our stay perfect. Every interaction felt personal and professional. An exceptional stay in every sense. I would highly recommend this hotel and would gladly return."

"Even though initial check in was ok. Assigned rooms were awful. Old, raggedy, and bad shape overall. Breakfast was good. On shift crew was organized and efficient. However pool and jacuzzi activities and personnel were disorganized, incompetent and not customer oriented."

"Comfortable beds, nice cozy hotel, but too noisy, you can hear everything that is happening, hard to rest. We had to check out early and some staff got pissed about us asking for breakfast. Not nice. "

"Staff were so helpful"