Hello Jason!We appreciate your positive review and thank you for your stay with us. Hope to see you again soon.

Hello Thomas - we are somewhat challenged in our response to your review - in part due to the facts.We wish to start by saying that our hotel is a small, 10 room locally owned business - we, like others in our great desert city, have been challenged by COVID and are finding new ways to operate in the world we find ourselves. We've been lucky not to have to change very much, however, we do need guests to understand that we aren't a 100 staff large hotel - and staying with us means a partnership between us and the operating processes we have put in place. We clearly state in our booking pages and confirmations that our check in time is 3pm - and that early check in is possible with prior arrangement. We also explain that our front desk is part-virtual - there are times during the day that our small hotel requires the team to get supplies etc and our best time to do that is between check out and check in.We'd also like to highlight to anyone reading this that 14 of the last 15 reviews made on here scored the maximum ratings possible - which we thank everyone for their continued support.Before we go into your statements we want to note that you arrived, unannounced, at the hotel around 11:45am. 3 hours 15 mins before check in began. We had just had a fully booked weekend and our guests from the night before checked out at 11am. The housekeeper was on site going about the hard job of turning our hotel around and ready for the days new guests and the staff member on front desk was out picking up important supplies for our Pantry and Happy Hour.- We are alarmed to hear you think we look like we had been looted - we could not see the same perspective but we do know that one of the front suites is having some renovation and we informed you that the construction waste would be moved prior to 3pm check in time, and it was.- The suite you mention that had been left open, was intentional. The housekeeper had opened the room to do her initial check and had gone to the laundry to get supplies. This is not a safety or security issue - the room had no guests in it and was in the process of being cleaned. You also mention there was no employee to 'protect' the hotel - there was an employee (housekeeper) but she is not there to protect the property - but we do have locks and cameras and they held up well considering you weren't able to get access to the hotel early.- You also mentioned we weren't available - when you sent us a message we replied exactly 1 minute later with a response - kindly stating we were at the store and could check you in approx 130pm (earlier than normal) - which you found to be absolutely terrible and insisted we refund your room.- In our exchanges, we never said we would not refund your room. In fact, our hotel hasn't taken any money for your room yet - it still sits with Expedia - what we were trying to do is understand the reasoning for your refund - none of which we could see were the hotels fault. If you turned up

We appreciate your positive review! It was our pleasure to meet you and your "room mates".We hope to see you again soon. :)Thank you Barbara!

We appreciate your positive feedback Therese! We hope to see you again, Thank you!

Thank you for your positive feedback! We look forward to serving you again in the future.

We really appreciate your feedback! Thank you for taking the time to send your review. We look forward to seeing you again!!

Thank you for your feedback Lola - it was a pleasure having you stay and we know that with the recent storms there was more vision being brought to life than normal, so thank you for your understanding! We’re glad you had a great stay and hope to see you back soon!

It was a pleasure having you as our guest - thank you for you review and most of all we’re glad you felt welcome and at home. Come back soon!

Thank you for your rating Michelle!

Thank you for your rating! Happy to see you had a relaxing stay with us - it was lovely to meet you both. We hope to see you again soon.

Thank you for your feedback which gives us the opportunity to clarify to our future guests what we offer here at our hotel.A couple of things to mention up front. Firstly, you didn’t actually stay at our hotel - we understand that it may not have been for you but our offering is far more than our building and our guests experience service and relaxed atmosphere is different to other hotels. We have lots of reviews from people who experienced our full service for people to review.We also ask guests to make sure they know what to expect when they arrive - we are a small. 10 room independently owned bed and breakfast. Our hotel has a mix of old and new and we know that’s not everyone’s taste. But we aren’t trying to be everything to everyone and in a city like Palm Springs we are so fortunate to have many wonderfully different independent hotels that there is sure to be one to meet your expectations.We also know that as the hotel wasn’t your style you also wanted a full refund - at that late stage in the afternoon it’s hard for us as a small business to resell a room - and if you had given us the chance to fix anything that you thought was unacceptable we would been able to compensate to make things right. We did try our best to be fair and refund the rest of your stay based on your not liking the style of our hotel. Addressing the joining door in your suite - we could have very quickly come and closed and locked that for you - which must’ve been an oversight from the party the prior night which had the rooms as a two bedroom suite. We always have room to improve and we will do our best to paint, update furniture and repair anything broken - we appreciate that we always need to look at these things when we are buying older antique pieces. We’re sorry our little hotel wasn’t for you - or that we weren’t able to have a conversation to understand exactly what made you so unhappy within those first few minutes - but at least we can address things with your review and also be open with our future guests about what to expect. Antique furniture and the 30s relaxed vibe we deliver isn’t for everyone - but when it’s a match we do everything we can to deliver an amazing experience. We wish you all the best in your future accommodation searches in Palm Springs.

Thank you for your review - it was great to meet you and have you as our guest. We wish you all the best with your endeavors and look forward to seeing you in the future!

Thank you taking the time to give feedback - it was lovely to meet you both and have you here as our guests. We hope to see you again soon!

Thank you Brian! We’re so glad you had a good stay and hope to see you soon

Thank you for providing a rating!

Thank you Curtis - we're so glad you enjoyed your stay - we appreciate the feedback and hope to see you again soon.

Thank you so much for taking the time to provide your feedback and we truly appreciate your kind words - was a pleasure having you as our guests!

Thank you Michelle for this wonderful feedback - we really enjoyed meeting you and it's greast to hear you had a great stay . We look forward to seeing you again in the future!

Thank you for your rating Joseph!

:-) Thank you Georgette! We really appreciate you feedback and are so glad you had a great stay with us! Come back soon!

Hello - we're so sorry you didn't enjoy your stay with us - we try so hard to make our guests feel welcome and of course it knocks us when we get rate only a 3. we know our hotel isn't for everyone and our vintage inspired design and environment isn't to everyones taste.We always hope that extras like 24 hour pools access and our cocktail our and breakfast are universal in their appeal. If there is anything you want to raise to us at the hotel on what we could have done better please drop us an email - as i know each time we spoke during your stay we thought everything was going great. thank you for taking the time to give us feedback

hey LorriIm sorry we didn't get to see you at breakfast which is served between 8-10am with fresh coffee. Sadly you left at 7.30am before I turned on the coffee machine. We have taken note of your comments. It was nice to meet you and the pups! best wishes Selina

hello! thank you for your feedback - we loved having you guys as our guests and look forward to you coming back to see us. :-)

thank you richard for the kind feedback - we truly appreciate it . come back and visit us again soon!

thanks for your feedback - in a small property like ours we are often faced with the challenge of how we make improvements 'behind the scenes' when there are no behind the scenes spaces to work. the areas you highlighted are of course all now complete. our coffee machine in the pantry is an espresso bean to cup and can be a little temperamental - we usually get to it pretty fast though. In your suite, which we gave you a free upgrade to on arrival from the standard room you booked, was a brand new super automatic espresso machine which was working and fully stocked - we are surprised you didn't make use of that daily as it was right there in your own kitchen. When we spoke at the nightly happy hours everything seemed good with your stay - we wish you had spoken to us about what would have made you enjoy your stay here so we could have had the ability to fix things rather than read about later - we work so hard to make sure every guest really does enjoy their stay and not feel the need to give us a low rating. We address things immediately (As we have done now with the things you outline) - we will always stress to our new guests - we are a small, independently ran local bed and breakfast - we do not feel like a large chain corporate hotel - there is often just one person working and we do everything as quickly as we can - but we do everything with passion and love.

thank you for your rating!

thank you for your review - it was a pleasure having you stay with us.Thanks for raising the EV charging situation - we are currently on the waitlist for one to be fitted so watch this space!

Thank you Leo for taking the time to provide a review and your experiences at the hotel. We hope to see you back in the near future!

Thank you for your review - we are so glad you had a great stay with us. Come back soon!

Thank you for your rating!

we appreciate you taking time to add a rating.

Thank you so much for taking the time to review us and we're glad you enjoyed your stay. We hope to see you back in Palm Springs soon!

Thank you so much for adding your review of your stay here - we really appreciate it and more importantly are happy to see you had such a great stay. We look forward to seeing you next time.

Aaron - thank you so much for your review - we're so happy you had a great stay - it was a pleasure having you as our guests. We look forward to seeing you again next time!

Thank you for your review Joann - it was great to have you as our guest - we hope to see you back at the hotel soon!

We can assure you that after 6 years in business and surviving the pandemic which challenged the industry in our city that our reviews are never fake - and we appreciate every one of them. Your experience was not typical at our hotel and we know that you chose not to stay and also have been issued a full refund. Sometimes, in a small business which takes 24/7 management, a passionate owner can get sick like any other person - and although we are sure in a day or two will be back to normal everyone did their best to support the hotel in this time. Often our guests return time after time and feel like family - we do forget that sometimes not everyone will feel that way and share compassion when something like sickness can hinder operations or your vacation. We are glad you found a place to stay and we can reassure our guests that we never stop working to ensure the best experience - and we recognize and refund when that doesn't happen, thankfully a scenario which is rare.

Thank you for your wonderful rating Julie - we really do appreciate it and knowing you had a great stay. Come back soon!

Thank you for taking the time to rate us

We truly appreciate your review and glad you had a wonderful time at the hotel. We're also glad you felt like you were staying at a friends place - because thats our aim - so you feel relaxed and comfortable to truly relax on your break! Come back soon!

Thank you kindly for your rating - we appreciate it!

Thank you for your review - we are glad you loved it - we loved having you as our guest! Hope to see you again soon!

We're always sorry to see when a guest feels they have to leave us such an impactful and low rating. We try our very best to ensure everything is wonderful for guests when they stay and obviously we were not able to meet your standards. April is indeed one of the more expensive times to visit Palm Springs and our rates, like the whole city, are higher than usual to reflect that. Our building is indeed old, built in 1934, but we feel less than tired and remain motivated every day to take care of our guests and keep working to restore our beautiful old hotel. We're sorry ours wasnt a match for you and wish you all the best in your hotel searches in the future.