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Reviews of Nuvole Residenza by Wonderful Italy

Nuvole Residenza by Wonderful Italy
Vicolo Marotta 40, Palermo, Provincia di Palermo

Reviews

7.2

Good

Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

8.4/10

Cleanliness

9.0/10

Amenities

9.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Augustin

Liked: Room comfort
Très bien !
Le logement est très bien placé, en plein centre de Palerme et proche de tout ! Il est très lumineux, très jolie et bien équipé, idéal pour quelques jours. Le check-in était plutôt simple et rapide mais l’arrivée ne se fait pas de manière autonome donc il faut s’accorder sur un horaire. De même quelques précisions auraient pu être donné en amont : il y a deux entrées différentes le GPS ne nous amenait pas devant la bonne entrée , et il faut prévoir du liquide pour régler la taxe de séjour ( pas de cb ). Le check out se fait à 10h et il n’y a pas de conciergerie ou autre lieu pour laisser les valises ensuite. La literie est correcte pour quelques jours mais le lit grince beaucoup. Concernant la salle de bain, la douche fuit beaucoup et la propreté laissait un peu à désirer. La fenêtre du salon ne fermait pas complètement. Ce sont des petits détails, pas vraiment dérangeants pour quelques jours, le rapport qualité prix reste excellent vu l’emplacement !
Stayed 4 nights in May 2024
Response from Wonderful Italy Team on 14 May 2024
Thank you for your feedback, Augustin! We are glad that you appreciated the location and the amenities of our apartment.We are sorry for the inconveniences you experienced. After receiving this feedback from you, we took action to solve these problems and carried out a deep cleaning of the apartment in order to avoid further discomfort to future guests.We hope to host you again in order to make you change your mind about our service.See you soon, the Wonderful Italy Team

4/10 Poor

Johan

Travelled with group
Stayed 3 nights in May 2024
Response from Wonderful Italy Team on 8 May 2024
Thank you for your feedback, Johan. We are sorry that you had a negative experience with us. If you would like to tell us the reasons for your discontent, we would be happy to investigate.We hope to host you again in our beautiful apartments in order to make you change your mind about our service.See you soon, the Wonderful Italy Team

6/10 Okay

Adela

Liked: Cleanliness, amenities, property conditions & facilities
El alojamiento esta muy bien situado si bien al poner la calefaccion aparece olor a tuberias. La empresa que gestiona el alojamiento es demasiado insistente con los mensajes de check-in. Resulta acosante. Por lo demas la estancia y la ubicación muy buena.
Stayed 2 nights in Apr 2024
Response from Wonderful Italy Team on 3 May 2024
Thank you for your feedback, Adela! We are really happy that you liked the location of our apartment.We are sorry to hear you were not satisfied with the communication with us. Since there is no reception, we need to arrange the exact check-in time prior to the guests’ arrival, in order to avoid delays or keep guests waiting for our welcome agent. We hope to host you again in order to make you change your mind about our service. See you soon, Wonderful Italy Team

10/10 Excellent

Sabine

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2024
Response from Wonderful Italy Team on 25 Mar 2024
Thank you for your feedback, Sabine! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

8/10 Good

Sylviane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La localisation et l’espace de vie sont très appréciables
Stayed 2 nights in Oct 2023