Palazzo Gonzaga-Guerrieri Tours and Activities

The rooms are somewhat unusual and different, with a "rustic" feel, but very well laid out, very clean and comfortable bed The breakfast was amazing for quality of food (all sourced locally), taste and presentation....one of the best I have had in a long time

I had an absolutely wonderful stay at Castel Hörtenberg in Bolzano. The location is truly perfect—peaceful and tucked away, yet just a short walk to the heart of the city, making it ideal for exploring while still feeling like a private retreat. The entire hotel is immaculate. Every space, from the rooms to the common areas, is spotless and beautifully maintained, creating a luxurious and relaxing atmosphere. What truly sets this hotel apart, though, is the staff. They are kind, professional, and incredibly accommodating—always going above and beyond to ensure every detail of your stay is perfect. Overall, Castel Hörtenberg delivers a flawless blend of elegance, comfort, and warm hospitality. It’s the kind of place that turns a trip into an experience—and one I would return to without hesitation.

Hotel is located on the outskirts of Verona and takes approx. 15 mins walk to the centre & approx. 10 mins to the station (which was a positive). Property is tired and requires a large investment for renovation. Hotel is classified as a 4 star but is more like a 3 star, rooms do not have an iron or ironing board, every day I had to request milk/cream for tea in my bedroom. A kettle was provided but the plug did not fit in the socket. European adaptors did not fit in many of the sockets. One particular day the rain was awful and when I returned to the hotel I asked if my trousers could be dried and was told "no". I questioned if they had a laundry service and was told that they were unable to launder my trousers, again, for a 4 star hotel I would expect this service to be available. TV in the room was not working and had to request maintenance to visit. Fridge in the room did not work and tap in the bathroom needed maintenance as each time you turned it on, it made an horrendous noise. Overall an 'OK' hotel but would not stay again if I was in Verona.