Dear JoAnne,Greetings from Swiss-Belhotel Danum Palangka Raya, Central Kalimantan.Thank you for your feedback on your recent stay with us. I have indeed noted your feedback in regards to the power outage issue experienced and not at international standards for service, quality, food or facilities. Please accept my sincere apologies for any un-pleasant circumstance it might have caused as well as rest assured that I will be personally share your valuable feedback with our team in order to review our internal processes and ensure avoiding such unfortunate situations in the future and to ultimately further elevate our guests stay and overall experience.In recent days, the Government Electricity Provider (PLN) has conducted scheduled upgrades to their generators grid hence unfortunately affecting several areas in Palangka Raya with sometimes impacting the main electrical supply and or power drops. These up-grades are nearing completion to the benefit of residents and Palangka Rayas visitors who will be able to enjoy stable electricity supply in the future covering the growing demand in the city. Thank you once again for sharing your feedback and preferences as it will allow us to better anticipate your requirements on future stays and on behalf of the entire team, I look forward to another opportunity to be welcoming you back in the near future on the City of Palangka Raya.Sincerely Yours,Dedy WahyudiGeneral Manager

Dear Mr. John Warmest greeting from Swiss-Belhotel Danum Palangka Raya Thank you for staying at Swiss-Belhotel Danum Palangka Raya. We highly appreciate for taking your time and sharing your rating at Expedia. It is our great pleasure that you have enjoy stay at Swiss-Belhotel Danum Palangka Raya. We look forward to welcoming you again in the future. Best regards, Management

Dear Ms. Marcelinne How glad we were to get a good review from Ms. Marcelinne and know that you enjoyed our service during your stay. its our pleasure to give maximum service to you. we wait for your next visit, see you ! Thank you Best regards Elica PR Coordinator