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"We had a lovely stay here. The staff were excellent and looked after us so well. We couldn’t believe how good the food was - just perfect and we certainly put some weight on! We had a couple of trips that the property recommended and we enjoyed them so well. We had a small problem when we were checking out in that they wanted payment in cash which wasn’t made clear on Expedia website but we got it sorted without too much hassle. "

"Firstly after getting a confirmation and payment due at check in, I get a call the previous day to say pay 50%. After telling them that payment due at resort then they say pay 30/40% all on WhatsApp messages or else there won’t be a room available. Thinking it was a scam I didn’t make any payment in advance. Tried reaching the hotel through the booking confirmation wasn’t able to get through as no one picked up. Sent messages and recd no answer. Next day on reaching the property I was told I had no room. This was the worst experience I’ve ever had in a strange place and when it was dark. Never encountered anything like this before especially through Expedia. Had to hunt for another hotel in the city post that. Will not use this platform again. "

"Hotel did not allow us to check in....even after confirmed booking... dont know whose fault it was booking company or the hotel"