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"Reception staff friendly upon my early arrival. I was able to store my luggage safely until check-in time. Room was clean. Hair dryer was missing from my room, but reception was prompt to have one brought to my room. I have stayed here several times and will continue to do so. Thank you."

"Great helpful personal quiet "

"Yy"

"The new owners have "digitized" the hotel. While I have no problem with online check-in prior to arrival and punching in codes for making the lift work or for accessing my room (don't have to carry a card key!) I think it's almost dangerous for guests to not have access to even a single hotel staff member at any point. The electric kettle I had requested (since there's no coffee pot in the room) and the hotel lent me was defective and it blew the fuse in the room at 3 AM (Feb 1), within hours of my arrival. In my jet-lagged state, the only access to "support" was through Whatsapp texting - even a call was not available unless you had a German phone. Further, I'm in complete darkness and the Whatsapp support person, Jasmine, asks me to "locate the fusebox!" I had to use my phone flashlight which rapidly drained the charge and I was panicked. Without a charged phone, you are frozen in this new-fangled setup. It was an awful, frightening experience. I usually stay here every year but I have serious concerns about returning. In addition, the housekeeping standards have plunged - the soap dispensers were empty and never re-filled during my entire 9-days stay. I had to request a bottle (through Whatsapp text, of course) and the bar person (knew him from my previous stays - a couple of them are being allowed to stay for a few more weeks during the transition time) gave me a bottle. I'm not sure this is "hospitality" - it is financial efficiency for sure. Owners' margins are higher! "

"Clean room with balcony quiet area easy to reach public transportation U-bahn 2 minutes walking from the hotel, and very good price. We will book again next time"

"Very nosey in the hallway after 11pm on two consecutive nights.. with groups of people talking. Not normal for the Grefis."

"Das Zimmer war sehr gut. Sehr sauber sehr ordentlich. Absolut zu empfehlen. An der Rezeption. Die junge Dame war fachlich super kompetent. Hat dazu ein exzellenten Job gemacht, schnell freundlich hilfsbereit. Sowas findet man heute extrem selten"

"Spotless room Very good condition"

"The room was very good and clean. Included in the price were coffee pods and some drinks in the mini-bar. It also gave a great view of New Year's Eve fireworks. The breakfast was more than excellent, outstanding. A couple of strange things did happen related to the availability of robes for the spa area and to the sauna itself, which was a shame as that was my whole reason for going. But nonetheless an enjoyable stay."