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Reviews of The Axana Hotel

4 out of 5
The Axana Hotel
Jl. Bundo Kandung No 14-16, Padang, west sumatera

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 20 reviews" "
Rating 8 - Good. 8 out of 20 reviews" "
Rating 6 - Okay. 8 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

christine

Disliked: Cleanliness, property conditions & facilities
Staff was nice but not many of them. Hotel was worn down, not maintained. Aircon didn’t work well. Nothing in the room. Overpriced for what you get. I won’t go again. There was also a cockroach in the bathroom- I realize this can’t be totally controlled but with everything else it didn’t help. Food was ok from kitchen. Overall disappointed for the price I paid. Rooftop pool was nice. But no service there- no towels…etc. kind of abandoned. Worth about 60-70/night
Stayed 1 night in Jun 2023

10/10 Excellent

yanka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean option.
My two friends and I stayed here for one night twice on our way to and from our boat trip. The hotel was great! Clean room and comfy bed. The rooftop pool was beautiful.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
MORE INFORMATION FROM FRONT DESK WHEN GUEST ASKING NICE PLACE AT PADANG
Stayed 2 nights in Jun 2019

8/10 Good

potjut umy ka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Padang was amazing. With lots of interesting places to visit. I would definitely recommend axana hotel. The staffs were very helpful and apologetic sometimes.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Beautiful roof top pool. There was too much smoking and smoke in the hotel.
Stayed 4 nights in Apr 2019

6/10 Okay

KU MOHD HAZIZAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Executive room
Executive Room on pic show bathtub. But don't have bathtub. So far overall this hotel ok. Nearest from food area
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Room 321 Poor aircon in room; switch didnt function well. Safety latch at entrance broken. Dripping tap near toilet bowl. Bath towels worn out. Good service by Puteri at reception. However on arrival at 3.00pm 19th Feb, check-in, needed to wait for nearly 90 minutes for all rooms to be ready.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent, especially Refika and Putri at reception. The staff in general very friendly and helpful
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The location and the free airport shuttle makes this place worthwhile else it tired and run down
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Took 3 hours to get to the room. We were told most rooms are in the midst of cleaning. Eventually, got 1 room first after 2 hours of waiting. About to go to the room elevator broke down & had to wait for another hour. Quite a bad experience & may not want to consider to come to this hotel if we are here again.
Stayed 2 nights in Dec 2018

6/10 Okay

Ben, Australia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Basic rooms, overpriced, could be cleaner
Impressive lobby, nice roof-top pool with view and gym but actual rooms not really very good. I stayed in a "standard" room on the fifth floor. The hallway was grotty and in need of renovation. The room was also grotty with grime on the marble in the bathroom and writing desk. The AC didn't work very well so that setting it to 16C very slowly got it down to about 22C. Taped electrical wiring was showing beside the lighted mirror. Tthe shower recess did not drain towards the floor drain. This meant that there was always a pool of water which slowly seeped into the room and had ruined (warped and stained) the floating timber floor. Not a big deal, but an indication of need for renovation. Overall, good facilities, good breakfast, friendly staff, good location, but actual rooms (certainly the 'standard' ones) are in need of a very substantial renovation and upgrade and greater attention to detail by the exclusively young male cleaning staff. This left me feeling the room was relatively overpriced.
Stayed 3 nights in Sep 2018

8/10 Good

Geir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norway travler
Isi fast,god service,clean,oki, god hotel.

8/10 Good

DH, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to museum & beach
Stayed for 2 nights from 12-14/1 to attend my Niece wedding a bit disappointed while check in couldn’t find my booking but managed to get my room which I booked from SGP. The family suits is big n spaces with king size bed n one single bed. The hotel provided 4 stars hotel amenities, good gym facilities n there’s spa n Swimming pool at the roof TOP. Their staffs very good n attentive. Requested my room to be clean but I didn’t know why the housekeeper didn’t come n clean it so ended up I have to request new towels n toilet rolls. Breakfast was good too, everything is pleasant.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Anggoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, short trip to the beach, on foot.
Stayed 1 night in Oct 2017
Dear, Mr. Anggoro Warmest Greeting from The Axana Hotel Padang We happy to know your positive comment. Our Hotel always giving the best services to the guests .On behalf of the all Axana Hotel Padang team, once again thank you very much and we look forward to welcome you back soon. Best Regards, Nia

8/10 Good

Karratha Wellness C

Liked: Staff & service
Stayed 1 night in Oct 2017

6/10 Okay

Yoriko

Disliked: Cleanliness
歯ブラシが使用済みの物が置いてあった。
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Maren

Liked: Staff & service
Disliked: Property conditions & facilities
Gewöhnungsbedürftig
Das Hotel ist schon etwas älter und wird zzt (10.2018) teilweise renoviert, dadurch kommt es zu einigen Einschränkungen der Annehmlichkeiten . Während unseres Aufenthaltes war das Hotel (angeblich) ausgebucht, da während dieser Zeit ein Kongress im Hause stattfand. Außerdem ist die Luftfeuchtigkeit während der Regenzeit sehr hoch und kann in den Zimmern nicht reduziert werden, da die AC nur bei Einstecken der Hotelcard funktioniert. Auf den Fluren keine Klimatisierung . Internet auf den Zimmern fast unmöglich
Stayed 4 nights in Oct 2018