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Reviews of Holiday Inn Express & Suites Oxford, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Oxford, an IHG Hotel
160 Colonial Dr, Oxford, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 242 reviews" "
Rating 8 - Good. 63 out of 242 reviews" "
Rating 6 - Okay. 21 out of 242 reviews" "
Rating 4 - Poor. 7 out of 242 reviews" "
Rating 2 - Terrible. 11 out of 242 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Joel

Business traveller
Staff was excellent. Breakfast starts at 5:30 am which was wonderful because I had to drive a bit each morning for my meetings. The facility is older and not quite as nice as most of the surrounding hotels.
Stayed 3 nights in Apr 2024

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Apr 2024

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property to get a quick nights rest.
Stayed 1 night in Apr 2024

10/10 Excellent

Tim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Easy check in.
Stayed 1 night in Apr 2024

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Feb 2024

10/10 Excellent

Lampkins

Stayed 1 night in Jan 2024

4/10 Poor

Jay

Stayed 1 night in Jan 2024

10/10 Excellent

Lonnie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff and property were excellent.
Stayed 4 nights in Dec 2023

10/10 Excellent

Kerlys

Stayed 4 nights in Dec 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very clean, friendly staff, great breakfast, really enjoyed our stay - will stay there again!
Stayed 4 nights in Nov 2023

10/10 Excellent

David, Arvada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with a great breakfast. Friendly staff.
Stayed 3 nights in Nov 2023

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and dining area. Quick and simple checkin.
Stayed 3 nights in Nov 2023

10/10 Excellent

Betty

Liked: Staff & service
Clean and friendly staff!
Stayed 1 night in Oct 2023
Response from Tammy on 17 Oct 2023
Thank you for the nice review and the nice comments about our staff. We hope you stay with us again when you are in the area.

6/10 Okay

Brandi

Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Tammy on 17 Oct 2023
Thank you for sharing your experience with us.

8/10 Good

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 2 nights in Sep 2023
Response from Tammy on 17 Oct 2023
We appreciate the nice review. We look forward to your next visit.

8/10 Good

Brandon

Stayed 1 night in Sep 2023
Response from Tammy on 17 Oct 2023
We appreciate the nice review!

10/10 Excellent

Janie

Stayed 1 night in Sep 2023
Response from Tammy on 17 Oct 2023
We appreciate the nice review!

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good. Good breakfast
Stayed 2 nights in Sep 2023
Response from Tammy on 17 Oct 2023
Thank you for taking the time to share your experience with us. We appreciate the nice comments concerning the breakfast!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tammy on 17 Oct 2023
Thank you for the nice review. We appreciate you using our hotel for your lodging needs.

8/10 Good

Caitlin

Stayed 1 night in Aug 2023
Response from Tammy on 17 Oct 2023
Thank you for taking the time to share your experience with us! We appreciate the nice review!

2/10 Terrible

PATRICK, SOUTHAVEN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pool closed Been closed for atleast a month Should have read the reviews before paying $200 for a hotel without a pool . Child very disappointed. Please put pool closed on ur sites before u false advertising that u have a pool . I’ll never return to holiday inn. Been better off at motel 8
Stayed 1 night in Aug 2023
Response from Tammy on 28 Aug 2023
I would like to apologize for the issues that you had while you were at our hotel. We have had our pool closing on our website, and on our welcome letter through IHG. I appreciate you letting me know that this message is not getting through to the third party sites. We hope you give us the opportunity to prove our commitment to your comfort while you are at our hotel. Our contractor has given us a timeline of 6 to 8 more weeks for the pool to be repaired, due to the availability of the pool parts.

8/10 Good

Wendi, Hickory Creek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good economy property with tasty breakfast!
Stayed 4 nights in Aug 2023
Response from Tammy on 28 Aug 2023
Thank you for the nice review! We hope you visit us again in the near future!

10/10 Excellent

Gwendolyn, Rolling Fork

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy staying at this hotel because of the cleanliness, the great breakfast, the friendly staff, and the proximity to restaurants and antique shopping
Stayed 1 night in Jul 2023
Response from Tammy on 28 Aug 2023
We are glad to hear that you enjoy staying at our hotel. Thanks for the nice comments concerning the cleanliness, great breakfast and friendly staff!

8/10 Good

Brittany

Stayed 1 night in Jul 2023
Response from Tammy on 28 Aug 2023
Thank you for the nice review score!

10/10 Excellent

Timothy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and great staff.
Stayed 2 nights in Jun 2023
Response from Tammy on 28 Aug 2023
We appreciate the nice review and comments concerning our property and our great staff!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Very clean!
Was a great stay
Stayed 1 night in Jun 2023
Response from Tammy on 15 June 2023
Thank you for the nice review. We are happy to hear that you found our hotel very clean.

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Tammy on 15 June 2023
I would like to know more about your stay with us. I would like to know what we could do better in order to improve our service.

8/10 Good

STACY

Stayed 1 night in Jun 2023
Response from Tammy on 15 June 2023
Thank you for the nice review score.

10/10 Excellent

Daniel

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice set up in the room
Stayed 1 night in May 2023
Response from Tammy on 24 May 2023
We are happy to hear that you like the way that our rooms are set up. We appreciate the nice review.

10/10 Excellent

Cleo

Stayed 2 nights in Apr 2023
Response from Tammy on 24 May 2023
Thank you for taking the time to share your review with us. We appreciate the nice score.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Tammy on 24 May 2023
Thank you for the nice review. We hope you visit us again real soon.

4/10 Poor

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool is broken and apparently has BEEN closed all though there is nothing posted anywhere on the property or online that says so.
Stayed 1 night in Mar 2023
Response from Tammy on 28 Mar 2023
I would like to apologize for the pool being out of order. We are working hard to get it reopened. We are also working with Expedia to have the notice that the pool is closed on their website. We hope you stay with us again the next time you are in the area.

10/10 Excellent

Geirge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 1 night in Mar 2023
Response from Tammy on 28 Mar 2023
Thank you for the nice review! We are happy to hear that you liked everything!

10/10 Excellent

Will

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed all it had to offer. great location. solid breakfast. easy access to all.
Stayed 1 night in Feb 2023
Response from Tammy on 3 Mar 2023
Thank you for the wonderful review! Please visit us again when you are in the area.

6/10 Okay

Daniel

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Tammy on 3 Mar 2023
I would like to learn more about your experience at out hotel. I always like to address any issues that you encountered.

8/10 Good

Rebecca

Stayed 2 nights in Jan 2023

4/10 Poor

Richard

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
will not be back
Well The pool was closed saying covid ?. The room smelled. At check in i waited 10 min with someone behind the computer with out even looking up to say anything. Area around the hotel was littered with trash looked like it has been there for years. Bathroom fan cover was clogged with lint, Not cleaned in months. No Room service no staff. The only reason we booked the hotel was for the indoor pool. It has been closed for at least a year and no remarks to let anyone know its closed.
Stayed 4 nights in Jan 2023
Response from Tammy on 3 Mar 2023
I apologize that you were not made aware of our pool being closed. The pool is closed due to an air handler issue. We hope to get it back up and running in the next month. I also apologize for the hotel being short staffed. We are working very hard on this issue also. We hope you visit us again so we can show you our commitment to your comfort while you are at out hotel.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel and close to shopping, food and the interstate.
Stayed 1 night in Dec 2022

2/10 Terrible

matthew

Travelled with family and small children, Travelled with pets
Disliked: Staff & service, property conditions & facilities
No hot running water in the mornings was different. The noisiest place we have stayed in a long time.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Run down
Unfortunately, it is not worth the price. This hotel is fairly new & already needs updating. Safety was a HUGE issue. We discovered a homeless person sleeping in the stairwell and they were random people walking around. We will never stay here again.
Stayed 4 nights in Nov 2022

10/10 Excellent

Conner

Stayed 2 nights in Nov 2022
Response from Tammy on 29 Nov 2022
Thank you for the nice review score!

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Quick Check-in! Never so fast! Ever!
Stayed 1 night in Nov 2022
Response from Tammy on 29 Nov 2022
We are happy to hear that we were able to get you checked in fast! Thank you for sharing your experience with us!

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Clean spacious room and friendly staff. Complimentary breakfast had good selections.
Stayed 2 nights in Oct 2022
Response from Tammy on 28 Oct 2022
Thank you for the nice review! We hope you visit us again soon.

10/10 Excellent

nancy

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was excellent from check-in breakfast and housekeeping. I had no compalints.
Stayed 1 night in Oct 2022
Response from Tammy on 28 Oct 2022
We are happy to hear that you had no complaints and found everything excellent! We hope you visit us again when you are in our area!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Tammy on 7 Oct 2022
Thank you for the nice score, and we hope you visit us again!

10/10 Excellent

Gwendolyn, Rolling Fork

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, breakfast really good, clean room, and within walking distance to restaurants and shopping!
Stayed 1 night in Sep 2022
Response from Tammy on 7 Oct 2022
Thank you for the nice review!

8/10 Good

Benji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Property was clean. Convenient location.
Stayed 1 night in Jun 2022

8/10 Good

Timothy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, clean close to where I had to go
Stayed 3 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Meh...
Good: Included breakfast had a very nice selection and was tasty, front desk at check-in was very nice, parking close to entrance, stocked bathroom supplies, felt safe Bad: Hair in the bed, food on the remote, loud and obnoxious national guard guests acting like they were on spring break being completely oblivious to others staying at the hotel at all hours, pool closed with no notice, front desk not dealing with loud people after hours, bed too soft Overall, disappointing, but supposedly the best hotel in the area.
Stayed 1 night in Jun 2022