Owen Sound Holidays from AU$4,661

Was upgraded to suite which was a happy surprise after a long day

Easy key pickup and convient

I made the mistake and thinking we had the whole apartment to ourself. When we checked in with the concierge over the phone he explained that we were going to be share it with someone else. The wife was not too happy about that especially with one bathroom. So the concierge was able to see I made a mistake and upgraded us to a different suite with a private bathroom. We felt very secure as they had a security guard at the front desk. Also something to make note make sure that you have an account to send $600 cdn via e-transfer, Zelle or PayPal for the damage deposit. Otherwise, the suite are excellent very close to downtown, CN tower, the harbour, union Station and public transportation. There was a lot of restaurants and stores to get food and supplies. We didn’t have to rent a car or drive all public transportation. If we were to come again I would see if we could rent the whole apartment with some friends.

Great location and we could walk everywhere downtown within 15 mins. The property had a grocery store located there which made it very convenient........great spot!

Indifferent staff, late check-in despite requesting an early check in, lack of urgency with desk staff, late housekeeping delayed getting into my room. Offered to get ready for a TIFF premiere in the bathroom which was flooded and had a broken toilet. Upon giving the feedback that I felt rushed and disappointed overall in the hospitality, front desk staff offered me a $25 breakfast credit at 11A when I was already leaving and upon writing to the director of operations 3x in the last month I have yet to receive a reply. I had hoped that this hotel would be a must-book for next year to attend the festival, but I find myself deeply disappointed overall that having paid a luxury price, I did not receive a luxury experience.