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HOTEL EL ENCANTO

2.0 star property
Travelers can grab snacks at the on-site convenience store before heading out to explore the nearby wildlife attractions - a perfect home base for animal lovers.

Choose dates to view prices

HOTEL EL ENCANTO provides a welcoming retreat with proximity to the zoo. Guests stay connected with in-room WiFi while having access to a grocery/convenience store for essentials. The 24-hour front desk ensures assistance is always available throughout the stay.

Reviews

6.0 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Double or Twin Room, 2 Bedrooms

Family Double or Twin Room, 2 Bedrooms

Family Double or Twin Room, 2 Bedrooms

Highlights

Separate sitting area
Flat-screen TV
Private bathroom
Free bottled water
Daily housekeeping
Desk
  • Sleeps 5
  • 2 King Beds

View all photos for Senior Room

Senior Room

Senior Room

Highlights

Separate dining area
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Daily housekeeping
2 living rooms
  • Lagoon view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Room

Free WiFi, bed sheets

Exclusive Room

Highlights

Balcony
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Laptop workspace
Daily housekeeping
2 living rooms
  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Room

Design Room

Design Room

Highlights

Private indoor hot tub
Flat-screen TV
2 bedrooms
Private bathroom
Free bottled water
Daily housekeeping
2 living rooms
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Daily housekeeping
Pet friendly
  • Sleeps 2
  • 1 Queen Bed

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in Otumba, HOTEL EL ENCANTO is near theme parks. Santa Lucía Quinamétzin Paleontological Museum and Casa de Morelos are cultural highlights, and some of the area's attractions include Animal Kingdom Theme Park and Apipilpark. Make sure you don't miss outdoor adventures like hiking/biking trails and mountain biking. Visit our Otumba travel guide
Map
C. Manuel Hernández, Otumba, Méx., 55900

What's nearby

  • 0_17898fb1-cf3e-4a3d-a3a3-3cfe3aeb4137_raw
    Teotihuacan Archaeological Site
    29 min drive - 15.4 km
  • View of the Pyramid of the Moon from the Pyramid of the Sun, Teotihuacán, México. You can reach the site easily from Mexico City using public transportation.
    Pyramid of the Moon
    33 min drive - 14.6 km
  • View of Pyramid of the Sun from the Pyramid of the Moon. UNESCO World Heritage Site since 1987.
    Pyramid of the Sun
    36 min drive - 14.6 km
  • Animal Kingdom Theme Park
    24 min drive - 15.0 km
  • Calzada de los Muertos
    31 min drive - 19.9 km

Getting around

  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)
    52 min drive

Restaurants

  • Pastes Kikos
    7 min drive
  • Pancita y más El Dorado
    5 min drive
  • San Pablo Escamoles, Barbacoa, Quesadillas)
    5 min drive
  • El Fogon De La Abuela
    5 min drive
  • Punto Y Coma
    9 min walk

About this property

HOTEL EL ENCANTO

Hotel near a zoo
HOTEL EL ENCANTO provides a corner/local shop and more. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • A 24-hour front desk and smoke-free property
Room features
All guestrooms at HOTEL EL ENCANTO offer comforts such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Couples/private dining

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 200 per pet (varies based on length of stay), plus a one-off cleaning fee of MXN 100
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200 per day.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 200 per pet (varies based on length of stay) plus a one-off MXN100 cleaning fee
  • Rollaway bed fee: MXN 200 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

HOTEL EL ENCANTO Hotel
HOTEL EL ENCANTO Otumba
HOTEL EL ENCANTO Hotel Otumba

Frequently asked questions

Is HOTEL EL ENCANTO pet-friendly?

Yes, dogs are allowed at this property. There's a fee of MXN 200 per pet, per day. A cleaning fee of MXN 100 also applies.

How much is parking at HOTEL EL ENCANTO?

Self-parking is free at this property.

What time is check-in at HOTEL EL ENCANTO?

Check-in start time: 1:00 PM; check-in end time: anytime.

What time is check-out at HOTEL EL ENCANTO?

Checkout is at noon.

Where is HOTEL EL ENCANTO located?

Situated in Otumba, this hotel is within 9 miles (15 km) of Pyramid of the Moon, Palacio de Quetzalpapálotl and Teotihuacan Archaeological Site. Pyramid of the Sun and Museo de la Pintura Mural Teotihuacana are also within 9 miles (15 km).

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Reviews

HOTEL EL ENCANTO Reviews

6.0

8.0

Cleanliness

8.8

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

Reviews

2/10 Terrible

Priscila

No había agua caliente , ni cobijas , las sábanas manchadas ,
Stayed 3 nights in Nov 2025

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, muchas gracias
Stayed 1 night in Mar 2025

6/10 Okay

Carla

Disliked: Property conditions & facilities

En general bien solo para dormir

Fue una estancia corta, en general el hotel es pequeño pero cómodo, aunque hubo varios puntos en contra, al llegar la terminal no servía por lo que tuvimos que hacer transferencia, la habitación solo tenía una cobija y hacía mucho frío, pedimos otra y si nos la dieron. Y el baño no servía bien ya que se tiraba el agua.
Stayed 1 night in Dec 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sin agua caliente ni en el lavamanos
Stayed 1 night in Feb 2024