Japanese-Western Style Room with Open-Air Bath
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Reviews of Biwako Hanakaido

3.5 out of 5
Biwako Hanakaido
1-3 1-Chome, Ogoto, Otsu, Shiga-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 127 out of 185 reviews" "
Rating 8 - Good. 50 out of 185 reviews" "
Rating 6 - Okay. 5 out of 185 reviews" "
Rating 4 - Poor. 2 out of 185 reviews" "
Rating 2 - Terrible. 1 out of 185 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle to pickup/drop off to and from Ogoto Onsen Station was great; otherwise, it would be a 10 minutes walk with luggage! Our tatami room was very traditional and offered a great view of the lake. Only downside is no blackout curtain so the room is nice and BRIGHT at 6 o'clock in the morning! The 10-course (I think) dinner was interesting and filling; it took us 2 1/2 hours to finish. One note though, the massage was not very pleasant but then again, the appointment was 10pm so I wasn't expecting a great masseuse at that time. Overall, it was a very pleasant experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Baoying

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small onsen ryokan with limited amenities, compared to other ones we stayed before. The front desk staffs are very friendly and professional. The check in process was amazing! We were seated at the cafe enjoying tea and sweets while the staff explained the info to us. We were staying in the Nakagawa special room on the premium floor. Although the room is a bit small, the Nakagawa wooden furnitures/decorations are so unique and beautiful. The room has an open air onsen bath so we don’t have to go to the public one. However, the view is quite far from the lake and it’s not much to see. We had our dinners at the Japanese private dinning room overlooking the beautiful zen garden. Food was good and service was amazing. The lobby cafe offers really tasty cakes, which it’s a must-have. We also tried the massage, which was surprisingly good! Overall, We had a very good time staying in this onsen Ryokan.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chen-Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice and clean. Two included meals are authentic and delicious, and they provided different sets (both breakfast and dinner) in our two days stay. Service is outstanding. All their staffs are kind, patient, and get problems solved. I couldn’t find better service anywhere else.

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Everything was very comfortable and food was delicious. Baths are very nice and view of the lake is lovely. Would do again in the future
Stayed 1 night in Mar 2024

8/10 Good

Peter, Burlingame

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden by restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

Hien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Japanese authenic culture and service from time of arrival to room decoration. Best of all the yukata , dinning a d breakfasts with authentic Japanese dishes. The staff and hospitality are exceptional!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Jae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcoming and great staffs
Stayed 1 night in Feb 2024

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
One night in Western style room
The staff were lovely. We paid for private onsen with a massage after, highly recommend. Dinner was fun and tasty, beautiful presentation. Views from the room were stunning, the open air bath photos are a bit misleading, it's VERY small and deep so no view can be appreciated from the tub. The bed was ok, certainly more comfortable than a mat (I presume) but the pillows were atrocious, I suppose they are traditional with the buckwheat filling but made for a rough sleep. Loved hanging out in the robes and was a great last night in Japan for my partner and I
Stayed 1 night in Sep 2023

10/10 Excellent

Yichun

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful meals and Owen
Stayed 1 night in Mar 2023

10/10 Excellent

TIANYIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The in-door hot spring is absolutely 10 out of 10.

10/10 Excellent

Esther

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Was a happy stay!
Stayed 1 night in Feb 2023

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Nov 2022

10/10 Excellent

Chun Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

sang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful resort, with an aged but quaint look and feel. There is a private spa which can be booked so your group of friends can share a bath. Food is very exquisite, and traditional Japanese ryokan style.
Stayed 1 night in Mar 2019

8/10 Good

Olivia

Liked: Cleanliness, staff & service, room comfort
Nice stay
Great stay, staff was extremely friendly. The place itself is dated but they are renovating. Highly recommend the private onsen
Stayed 1 night in Jan 2019

10/10 Excellent

Tzu-Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!!
Top service and room facilities for an Onsen hotel. The breakfast and dinner were delicious. We tried both of their private and public Onsen and they were both good. The hotel even ring me from Japan to confirm my arrival time at the train station so they can arrange a shuttle bus for pickup.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
It was amazing! It was my first time at a ryokan and it was better than anything I have ever imagined. Attentative staff, tons of services (karaoke included) and just the perfect atmosphere. Can't wait to come back!
Stayed 1 night in Nov 2018

10/10 Excellent

Cheok Kuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location and good service
We were on the way from Kansai to Kanazawa and spent a night in this hotel. It is in a quiet location with good setting. Plenty of parking space. The staffs are very welcoming. The room is clean and spotless. There are two public bath areas which are swapped for men and ladies everyday so we can have a feel in both areas. The breakfast and dinner are good and satisfying. Would recommend this hotel when traveling in this area.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A mix of highs and lows
The staff was so kind and spoke amazing English. Our traditional room had a great view of the lake and an open air bath. Honestly I found the floor mat beds to be uncomfortable. The yukata was a cool experience though. The Onsen baths were nice, though we struggled a bit to fully relax because it there are a lot of rules and customs involved, like washing yourself beforehand in the little stalls, where to put your towel, etc. Even though we read up a bunch, it was still a bit stressful to make sure we weren’t doing anything wrong. The hot springs water is so hot you can’t really stay long. We did enjoy a private bath in the late evening before going to bed. Perhaps starting in the private bath would’ve helped us feel more at ease in the public. I’m a bit surprised so many people have said the food was amazing. While beautifully presented, the Kaiseki meal was so far out of our Western palate comfort zone, we honestly could barely eat half of it. And we were so afraid to be rude by not eating the meal, so it was again quite stressful. I had selected the Omi beef meal option because my husband doesn’t really like fish. I didn’t realize that the rest of the courses would be fish. We probably should have told them before, but we didn’t know. We skipped breakfast because we were so scared off by the dinner. If you’re not adventurous, I would recommend skipping the Kaiseki meal and eating at the other restaurant that is more western-friendly. Or maybe worry less than we did.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The staff are friendly and sincere
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ichiban great! Japanese respectfully... Love it! Thank y
Stayed 1 night in Oct 2018

10/10 Excellent

Jennie, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice ryokan with great service. The omi beef meal is very good. We really enjoy the stay there.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing experience. Very friendly staff. Lake views.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Loved!! Beautiful ryokan with amazing food. We were very impressed with the 10 course dinner. Daughter has food allergies and ryokan was able to totally accommodate her. Room is a traditional Japanese room.Onsens were gorgeous. After our dinner we used one of their karaoke rooms. The staff speak beautiful English. Hotel picked us up from the train station and served us tea upon our arrival. Lovely Japanese breakfast.
Stayed 1 night in Aug 2018

8/10 Good

Mr.Yong, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Ryokan
Traditional room giving a feel of Japanese ryokan living. Food amazing not all to our western tastes but beautifully presented. Free use of hot spa baths
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, caring and friendly staff
My wife and I loved our one night stay here. The dinner was fabulous and the onsen bath was amazing. (Definitely reserve time in the private onsen)! At least, everything was great until 2AM, when my wife unfortunately developed an urgent medical issue. This was in no way the fault of the hotel, just a random thing that happened, but they went above and beyond to take care of us. I had to wake some people up in the night, but they did what they could to help until it was clear that we needed to visit an ER, and they then helped us get to the hospital in Otsu. Everything turned out ok, but we are grateful to the staff for treating us as more than just guests. Not sure when we will come back to Japan next, but we will definitely try to include another stop here.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An experience of a lifetime
It was a wonderful experience for both my husband and I as we were on our honeymoon. We were greeted with polite and helpful staff. We had wonderful dinner and breakfast meals and was explained on the ingredients in our food. It was amazing to experience the Onsen and it was nicely equipped. We took the room with an open air bathroom and it was wonderful to gaze at the night stars and sakura blooms while soaking I'm a hot wooden bathtub. The futons and pillows enabled us to have a good dreamless sleep that we haven't had in a long while. It was a wonderful place to be for a honeymoon

10/10 Excellent

Mei, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
This place is divine. An unforgetable experience for me and my family. The room is very clean and the staff members are all nice and friendly. The food was amazing. Everything in here is highly recommended.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Japanese experience
I loved it. A very traditional Japanese experience on a gorgeous lake. The staff was amazing and the food was great.

10/10 Excellent

Doug, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top One Percent
We are retired age Americans traveling by ourselves staying in a Japanese Hotel. From the moment we arrived we were made to feel welcome. Any time we were uncertain of local custom or best practice, the staff was there to assist. As several had studied in the US, they definitely had sufficient English for us. By day 2 the staff was greeting us with Mr & Mrs J... At the end of our stay, the staff posed for pictures with us. The food was outstanding -- best we've had in any of over a dozen hotels we've visited in Japan -- and if we knew any of the names, we would pass then along. Our room was large and comfortable and included a private onsen style bath and views of cherry blossoms and Lake Biwa. We used this hotel for 10 nights as a base from which to explore Kyoto. The quiet property was a 20 minute walk from the train station [they will take you by shuttle bus if you prefer] plus a 20 minute train ride [runs every 15 minutes]. There is also one really good temple with excellent cherry blossoms nearby in Otsu. Now, we are at a different hotel on the other side of Kyoto. In this new place we feel like we are processed in and out by number [236 if you must know].

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice onsen getaway. food is so-so
everything was good except maybe the food. the food could have been better, but i guess you are going there for the onsen. also the waiter that served us the food had a little body order which added to the experience negatively. but overall the onsen is very nice and the service is excellent.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend in Kyoto
the commute to Kyoto by train is easy. the staff is good. the choice for breakfast is limited (mainly Japanese). highly recommend the place.

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
깨끗하고 넓은 실내에 꿀잠자기 좋은 포근하고 푹신한 침구덕에 제대로 힐링하고 욌습니다. 온천도 기가 막히게 좋고 네벌이나 유카타를 준비해주셔서 갈아입는 재미도 있었습니다. 직원분들 다들 너무 친절 하셨지만 아쉽게도 처음에 호텔을 안내해주시는 직원 한분만 영어를 쓰시고, 다른 직원분은 영어를 사용하지 않으셔서 코스형태로 나오는 석식이나 조식을 제공받을때 음식에 대한 설명을 못받아 아쉬웠습니다 ㅠ 이부분은 영어로 된 메뉴판을 준비해주시면 개선되지 않을까 생각합니다 하지만 이건 이 호텔의 수많은 장점들중 억지로 뽑아낸 아주작은 불편함일 뿐입니다! 가격대가 있는 편이지만 다음에 또 오고토온센에 간다면 이곳에 묵을예정입니다!
Stayed 1 night in Feb 2024

10/10 Excellent

Billy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
豪華服務，I love it
Stayed 2 nights in Mar 2024

10/10 Excellent

たかみ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
食事も美味しいしお腹いっぱいになりました 朝はバイキング形式の方がいいかなと思いました でも申し分なかったぐらいの旅館でした
Stayed 1 night in Mar 2024

10/10 Excellent

YIN LAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

NAOMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族5人で息子の卒業と就職祝いで利用させて頂きました。 スタッフの方々の接客がとても気持ち良かったです。 特に夕食を担当して頂いた仲居さんの食事の一品一品の説明も丁寧でしたし、観光先での話も聞いて下さりとても話しやすかったです。 そしてお料理の味はすべて美味で量も丁度よかったです。 温泉は夜朝と2回入りましたがゆっくりできてとても癒やされました。 朝食のおかずは種類が豊富で、家族皆ご飯のおかわりをしました！ 本当に美味しかったです。 後お部屋にお湯も沸かして頂いていたのでお茶だけでなくコーヒーもあればよかったなと思いました。
Stayed 1 night in Mar 2024