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Reviews of Moxy Osaka Honmachi

3.5 out of 5
Moxy Osaka Honmachi
2-2-9, Kawaramachi, Chuo-ku, Osaka, Osaka

Reviews

8.6

Excellent

Rating 10 - Excellent. 129 out of 250 reviews" "
Rating 8 - Good. 77 out of 250 reviews" "
Rating 6 - Okay. 29 out of 250 reviews" "
Rating 4 - Poor. 10 out of 250 reviews" "
Rating 2 - Terrible. 5 out of 250 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. They couldn’t forward the luggage but otherwise everything was great
Stayed 4 nights in Mar 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay at Moxy
It was amazing. The second time I have stayed at Moxy. It’s so modern and fun. Great location and facilities.
Stayed 5 nights in Jan 2024

10/10 Excellent

Daphne Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moxy Hotel Honmachi
Surprisingly the best part of the hotel is the location. Close to the train stations, conscience stores, and multiple places to eat. I was also happy with the size of the room, it was truly spacious for the price we paid.
Stayed 3 nights in Jan 2024

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overpriced for the experience. Staff does not speak any English expect for 1-2 people, which makes for a very rough time for foreigners. We even speak beginners Japanese and it doesn’t help here. If you are local or speak an average amount of Japanese, it might be a different story. Breakfast was overpriced at $12/person. Free coffee machine was not working 5/7 days, so you have to pay for it at the bar if you want any. Had 2 free drink tickets that we forgot to bring. Tried to use them at checkout but they said they wouldn’t use them against a previous order. Wouldn’t help much with luggage forwarding, which really was a downer. Location was good to trains. Room was nice and spacious. Cleaners were great! Would go elsewhere next time due to staff and complications.
Stayed 9 nights in Sep 2023

10/10 Excellent

Masakazu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Dinah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and great location
Stayed 3 nights in Aug 2023

10/10 Excellent

Ji-Lien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Teenage kids declared it to be the best hotel they stayed yet. It is their first Moxy hotel stay and definitely memorable. They love the foosball. A bunch of different board games available for kids to play dart board in some kind a karaoke or a game machine too. Easy to do laundry on second floor. Close proximity to metro station. Breakfast was so so but a la carte menu was decent and good. Definitely would stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Thomas

Stayed 5 nights in Jul 2023

8/10 Good

Chrystal, Porter Ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Fabio

Stayed 2 nights in Jun 2023

10/10 Excellent

Hyunhoo

Stayed 4 nights in Apr 2023

10/10 Excellent

Ana-Maria

Stayed 1 night in Apr 2023

8/10 Good

Ivan

Liked: Cleanliness, property conditions & facilities
Good
Stayed 3 nights in Mar 2023

8/10 Good

Camila

Liked: Cleanliness, staff & service, property conditions & facilities
I’m a bit torn on this one because of the things that led up to the stay here. I was lucky enough to have attempted to forward my luggage beforehand to this hotel because if I hadn’t I probably would not have found out that there was an error on their part with my booking. It seems like something went wrong with their system for whatever reason and the booking was not showing up in the internal system despite being found by the reservation team leader through the expedia system. Because of this, even though I had booked the hotel well in advance and had already paid for the stay, they were rejecting my luggage forwarding until they got some sort of go-ahead. The hotel that was helping me with the luggage forwarding at that time was kind enough to let me use their phone for what probably totaled to an hour and a half to two hours and served as a middle man as they tried to help me out with getting the reservation sorted with Moxy Osaka. An additional thing that no one mentioned until we checked in to the hotel- they will have you pay an additional 300 yen/per night ‘Osaka tax’ fee in cash while you check in. In terms of how our stay was like once we were finally in the hotel, it was very nice. The rooms were clean and spacious, the theming of the hotel was cool and fun, and the room included a fun little Otamatone that we could play around with. Additionally the staff went above and beyond when trying to help two members of my party forward their luggage to the airport.

2/10 Terrible

Jessica

Stayed 3 nights in Mar 2023

10/10 Excellent

Mats

Stayed 2 nights in Mar 2023

10/10 Excellent

Yue

Stayed 2 nights in Feb 2023

8/10 Good

Ann Kristin

Stayed 7 nights in Feb 2023

10/10 Excellent

Eric

Stayed 2 nights in Feb 2023

10/10 Excellent

Patrick

Stayed 2 nights in Feb 2023

10/10 Excellent

Jovel, Santa Clarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2023

10/10 Excellent

Janna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel in a great location! The room was quite large (especially for a hotel in Japan).

10/10 Excellent

KYUNGHOON

Stayed 3 nights in Oct 2022

6/10 Okay

Kosaku

Stayed 1 night in Sep 2022

10/10 Excellent

Yoshihiro

Stayed 1 night in Feb 2021
Response from MOXY Osaka Honmachi on 31 Mar 2021
Thank you so much for your review! We are waiting for your next visit!

6/10 Okay

NARICHIKA

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Ian Lee on 29 Jan 2020
Dear guest, Thank you for staying at Moxy Osaka Honmachi. We are waiting for your next visit.

10/10 Excellent

Koichi

Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 4 nights in Jan 2020
Response from Ian Lee on 14 Jan 2020
Thank you for staying with us. We hope we could get more points on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2019
Response from Ian Lee on 14 Jan 2020
Thank you for staying with us. We are waiting for your next visit.

6/10 Okay

umut, New York

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I think, being able to call for a cab at a hotel is not too much to ask. we tried few times and showed to picked up cab from street which took at least 10-15 mins. I like to think, any decent hotel reception should be able to call cabs...
Stayed 1 night in Dec 2019
Response from Ian Lee on 8 Jan 2020
Dear umut, Thank you for staying at the Moxy Osaka Honmachi and providing your feedback. We do call the taxi upon guest request, but it depends on the time. Our hotel is located in the business district, so it takes time even we call the taxi. Therefore, our staff recommends guests to grab a taxi directly if it is a busy time, but I think there was lacking an explanation regarding the taxi service. We would share your feedback with the hotel team to ensure the necessary guidelines are in place to prevent the same issue from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Osaka. Best regards,

2/10 Terrible

WAN KAY IRENE

Stayed 3 nights in Nov 2019

10/10 Excellent

Traveller, Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! All of the staff at check-in were very friendly. Hotel is recently updated - everything is fresh and new. Rooms were spacious with modern bathrooms. Only minor downside is that it's an 8-minute walk to the subway. I will stay here again next time I'm in Osaka.
Stayed 2 nights in Nov 2019
Response from Ian Lee on 16 Dec 2019
Dear guest, Thank you for your comment. We are happy to hear that you enjoyed your stay with us. Please come again, we are waiting for you.

10/10 Excellent

Hannah, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! In the more business area of town so not to crazy at night but still a lot of close restaurants nearby.
Stayed 4 nights in Oct 2019
Response from Ian Lee on 29 Oct 2019
Dear Hannah, Thank you for sharing your experience. We are happy to hear that you enjoyed with us. Please come again! we are waiting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Ian Lee on 16 Dec 2019
Dear guest, Thanks for staying with us and we appreciate your rating!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very cool and stylish. But A Little far away from subway staition
Stayed 1 night in Sep 2019
Response from Ian Lee on 29 Oct 2019
Dear Guest, Thank you for your comment. We are happy to hear that you like our design. As you mentioned, the subway station is 7mins away on foot, but our strength is easy to access to sights. Thank you again for your comment, and please come again.

10/10 Excellent

Elaine, Hong Kong

Travelled with family
Very good location near subway! Young and energetic staff. Very modern decoration.
Stayed 2 nights in Nov 2017

10/10 Excellent

Seejo K Pylappan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Ian, Seunghoon Lee on 25 June 2019
Thank you for the perfect score. Please come again. Best regards,

8/10 Good

Abby

Liked: Cleanliness, property conditions & facilities, room comfort
Cool hotel
Cool hotel with great facilities but a bit far out of main sites of Osaka
Stayed 3 nights in Jun 2019
Response from Ian, Seunghoon Lee on 25 June 2019
Dear Abby, Thank you for rating us. We are happy to hear that you liked our facilities. However, regarding the hotel location, we are located in the middle of Osaka hot place. We hope you could enjoy Osaka life with us when your travel brings you again to Osaka. Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mocy Osaka was a great experience overall. It has somewhat of a boutique feel, the rooms are spacious, and the property is very clean. Although the location is an 8-10min walk to a metro station, we found the location perfect due to the great little restaurants in the area. We would book this place again for sure!
Stayed 3 nights in May 2019
Response from Ian, Seunghoon Lee on 29 May 2019
Dear John, Thank you for staying at the Moxy Osaka Honmachi and providing your feedback. We are delighted to hear you enjoyed your stay with us. We hope you come back soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Stylish interiors.
Stayed 3 nights in May 2019
Response from Ian, Seunghoon Lee on 29 May 2019
Dear Guest, Thank you for staying at the Moxy Osaka Honmachi and providing your feedback. We enjoyed reading your comments and liked that you noticed little things, especially hotel design and friendly staff service. We hope you come back soon.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with all the facilities needed! Location is great with some great food/restaurants nearby, and in walking distance to the cool areas (Shin Sai Bashi suji). The hotel itself is clean, a coin laundry/dryer room, and great bathroom with everything you need at your disposal. Would happily book here again next time in Osaka!
Stayed 5 nights in Apr 2019
Response from Ian, Seunghoon Lee on 9 May 2019
Dear Ann, Thank you for your wonderful comment about your recent stay. We enjoyed reading your comments and love that you enjoyed with our facilities. We hope you come back soon!

6/10 Okay

Yang

Liked: Room comfort
Disliked: Cleanliness, staff & service
Industrial style does not mean there should be so many dust everywhere. I feel like I was literally in a factory space or something cus the bedside table area and the kettle on the sink were covered by dust. The overall design is good though, I did not expect a room with that price could have sufficient space like this, the idea of hanging table and chairs on the wall is really brilliant.
Stayed 2 nights in Apr 2019
Response from Ian, Seunghoon Lee on 30 Apr 2019
Dear Yang, Thank you for sharing your experience about your recent stay. We are very sorry that the room cleanness did not check properly. We now know how to develop the service quality, so we really thank you for your feedback. We look forward to welcoming you back with better service next time. Best regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Apr 2019
Response from Ian, Seunghoon Lee on 9 May 2019
Dear Guest, thank you for rating us about your recent stay. We hope to get higher points in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Nice and clean with lots of amenities.
Stayed 1 night in Mar 2019
Response from Ian, Seunghoon Lee on 9 May 2019
Dear Guest, Thank you very much for sharing your experience at Moxy Osaka Honmachi. We love to hear that you enjoyed staying with us. We hope to see you again whenever you visit Osaka.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Ian, Seunghoon Lee on 9 May 2019
Dear George, Thank you for rating us about your recent stay. We hope to get 10 points in the future.

6/10 Okay

Katarina

Liked: Cleanliness, property conditions & facilities, room comfort
OK
The hotel is very contemporary. The room was great - comfortable, clean and spacious. I especially loved having a gym at the hotel. The service in general was was more comparable to a hostel, rather than a hotel, with great emphasis on self service. The breakfast was terrible, very limited vegetarian choices. Food wasn’t labelled, so often it was hard to know what it contained. I’ve accidentally bit into a fish, which looked like hash browns. For some inexplicable reason, the scrambled eggs were stone cold each of the four mornings I had breakfast. The dinner menus had literary no vegetarian meal options. Very poor for an multinational brand serving an international clientele. Since the hotel lacks a dining room as such, and meals are served all around the lobby area, it can be quite chaotic during busy morning checkout / breakfast time.
Stayed 4 nights in Mar 2019
Response from Ian, Seunghoon Lee on 9 May 2019
Dear Katarina, Thank you for your comment regarding your staying with us. We are delighted to hear that you love our facilities. However, we are very sorry to say that we provided cold foods and did not prepare the food labels, which made confused about your breakfast. Please accept my sincere apology and we take action to develop the breakfast quality accordingly your opinion. We hope to have another chance to serve you with a better service.

8/10 Good

adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent city hotel for short stays
Very convenient yet quiet location with minimalist accomdation makes this a very recommendable city hotel. Breakfast quality is very disappointing and a let down compared to the other facilities. Bar is poorly stocked despite ample seating in the lobby. Room is well-designed and compact despite the lack of storage space. A safe would be a welcome addition. Hotel has high potential if the bar is better stocked.
Stayed 1 night in Mar 2019
Response from Ian, Seunghoon Lee on 9 May 2019
Dear adrian, Thank you for sharing your honest experience. We are so disappointed to hear that you could not enjoy the breakfast and bar during your stay. We seriously will consider your comment with the management team to develop service quality. Thank you again for your review and we hope to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Funky hotel. Large room and bathroom compared to other Japanese hotels. Modern.
Stayed 1 night in Mar 2019