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Very good value, great view, free happy hour, fabulous breakfast, nice area, lots to like.
John
Stayed 3 nights in May 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 9 May 2024
Thank you very much for your stay at Mitsui Garden Hotel Osaka Premier. We are delighted that you liked our hotel. We look forward to welcoming you to our hotel again when you come to Japan.Front Office Manager
Super nice property overlooking the river from Osaka. Definitely a bit further away from Dotombori and all of the other Osaka attractions but we wanted to stay a bit further out from the touristy area. It was a 10 minute walk from the station and we used that to go around Osaka for the day before heading back to Tokyo. Overall, good experience!
Christine
Stayed 1 night in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 1 May 2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking time out of your busy schedule to provide us with your feedback.We are very happy to hear that you were satisfied with your stay with us.All of our staff will continue to work hard to make your stay even more comfortable the next time you use our hotel.Once again, thank you very much for choosing our hotel out of many hotels. All of our staff look forward to using your service again.
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 25 Apr 2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 24 Apr 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager
The hotel is pretty new and is very clean. My only complaint is the bed is way too small for two adult (we are average asians and are not big by any means). So either get a two bed room, or make sure you get at least a queen bed if you are a couple.
Guanghong
Stayed 2 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 16 Apr 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
10/10 Excellent
Linda
Travelled with family
15 Apr 2024
Liked: Cleanliness, staff & service, amenities
We loved the Mitsui Garden Hotel and would definitely stay there again the next time we visit Osaka. The rooms are lovely and the staff are wonderful. It is in a very convenient location, accessible to both the Metro ( subway) and also buses. We took both forms of transport. There is a lot to see around the hotel which we did not get a chance to because our time there was just too short. So, we will be back!!!!
Linda
Stayed 4 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 16 Apr 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to know that you were satisfied with your stay.We are also very honored to hear that ”I would like to stay with us again the next time you visit Osaka”.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel. We are very happy to know that you were satisfied with your stay. We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 10 Apr 2024
Thank you for choosing to stay with us at Mitsui Garden Hotel Osaka Premier and sharing your feedback on Expedia.We are glad to hear that you were satisfied with your stay. Your favorable comments have warmed our hearts and we will strive for excellence in our service.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.Front Office Manager
Greatly enjoyed my time in Osaka thanks to the Mitsui Garden hotel. The shuttle service from Osaka Station makes it very convenient and staff were very friendly. Communicating in English with staff was not a problem. They also have self check in and check out kiosk you can access.
Cristy
Stayed 2 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 1 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.In addition, we would like to thank you again for your opinions, despite your busy schedule.We are very happy to hear that you are satisfied with your stay.The next time you use it, all the staff will do their best to make your stay even more comfortable.Once again, thank you very much for choosing our hotel from among the many hotels. We look forward to seeing you again.
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 31 Mar 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 25 Mar 2024
Thank you very much for choosing our hotel.Thank you again for taking the time to give us your feedback.We apologize for any inconvenience caused by the towels in your room.We hope you will give us a chance to improve.We sincerely look forward to welcoming you again.Front office manager
We had a very comfortable stay at Mitsui Garden Hotel. Would certainly recommend to anyone visiting Osaka. Close to train station, well connected to rest of city. Friendly staff and great service.
Nisali
Stayed 3 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Mar 2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager
Friendly and accommodating. The staff treated us with kindness and respect. Answered all the questions we had and went above and beyond. Hospitality at its finest. We’ll be back!
Jonny
Stayed 4 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Mar 2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.It is our greatest pleasure to hear that they want to come back.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 18 Mar 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
Loved the hotel baths! Hotel staff were also able to break large bills. Comfortable and relaxing stay. Will recommend to friends and family.
Lynnette
Stayed 4 nights in Feb 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Feb 2024
Thank you very much for choosing our hotel.We would also like to thank you again for taking time out of your busy schedule to write this review.We are very happy that you liked our hotel.We hope you will have the opportunity to stay with us again.Front Desk Manager
Great upmarket hotel in upscale area. Loved the Onsen/lounge setup
jefferson
Stayed 1 night in Feb 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Feb 2024
Thank you very much for choosing our hotel.We would also like to thank you again for taking time out of your busy schedule to write this review.We are very happy that you liked our hotel.We hope you will have the opportunity to stay with us again.Front Desk Manager
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 20 Feb 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to hear that you enjoyed your stay with us.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
The room was good. The spa was also good. Had a couple of issues with the service but nothing serious. Overall a good hotel.
Orlando
Stayed 13 nights in Feb 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 18 Feb 2024
Thank you for staying our hotel.Also, thank you for giving us the feedback of your stay.We are glad to hear that you are satisfied with your stay.We will strive to improve the level of customer service so that we can provide services that satisfy our customers.We are looking forward to seeing you soon.Front Office Manager
Excellent room, much more spacious than I expected. Facilities are great with delightful spa which was super clean, well equipped and convenient with long opening hours. Breakfast was packed with options and great quality food. Definitely recommend this hotel.
Jie
Stayed 5 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 5 Feb 2024
Thank you very much for staying at our hotel.Also, thank you again for taking the time out of your busy schedule to post a review. We are very happy that you were satisfied with your stay.Based on the opinions we have received this time, we will carry out reforms and aim to improve our services.We would be grateful if you could use the hotel again.Front Office Manager
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
Good and comfort stay, but a bit far from any metro station
Kai Yeung
Stayed 2 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 31 Jan 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 27 Jan 2024
Thank you very much for choosing our hotel. We would also like to take this opportunity to thank you again for your feedback. We are pleased to hear that you were generally satisfied with your stay. We hope that you will choose our hotel again when you stay in Osaka. We look forward to serving you again. front office manager
The room was not spacious but has a nice decor with the Japanese style floor, which allows to take shoes off for cleanliness.
Yasuhiko
Stayed 2 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 27 Jan 2024
Thank you very much for choosing our hotel. We would also like to take this opportunity to thank you again for your feedback. We are pleased to hear that you were generally satisfied with your stay. We hope that you will choose our hotel again when you stay in Osaka. We look forward to serving you again. front office manager
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
The Mitsui Garden Hotel is a beautiful, clean, comfortable place to stay in a fairly central part of Osaka.
Ashkan
Stayed 1 night in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 20 Jan 2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager
10 minutes walk required to the subway station. The bed size was also a bit small. Otherwise the staff was polite and the free indoor onsen was nice too
Daniel
Stayed 2 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 15 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback. We are very pleased to hear that you were satisfied with your stay with us this time. We have a shuttle go to Osaka station, please use it next time. We hope you will choose us again the next time you have the opportunity to visit Osaka. Front Office Manager
10/10 Excellent
Naomi
6 Jan 2024
Naomi
Stayed 3 nights in Jan 2024
Response from Front office manager on 3 Feb 2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
10/10 Excellent
Asobu
4 Jan 2024
Liked: Cleanliness, staff & service
Asobu
Stayed 1 night in Dec 2023
Response from Front office manager on 3 Feb 2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
10/10 Excellent
Anthony
4 Jan 2024
Anthony
Stayed 1 night in Jan 2024
Response from Front office manager on 3 Feb 2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
I prefer the fact that this hotel is slightly away from the umeda shopping area. It’s quiet, clean and peaceful. They have a shuttle bus that takes you to station/shopping area pretty frequently that it is very convenient. The staffs are very friendly and rooms are super clean. It’s my 3rd time staying here and I’ll prob book here again next time.
Angela
Stayed 3 nights in Dec 2023
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 26 Dec 2023
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Thank you very much for your very pleasant comment. We look forward to seeing you again.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
It’s a very comfortable stay for a very reasonable price. Modern and clean hotel room. Nice public bath on top floor that we can use during late night. Free water and amenities included (with face cream even!)
Katherine
Stayed 3 nights in Dec 2023
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 20 Dec 2023
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 16 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your valuable feedback. We are very happy to hear that you were satisfied with your stay.If you have the opportunity to come to Osaka again, we hope that you will stay at Mitsui Garden Hotel Osaka Premier.Front Offfice Manager
Hotel is clean. Staffs are nice and helpful. Rooftop lounge is nice, so is spa/onsen. Free shuttle bus to Osaka station is a bonus.
Definitely will go back.
Mariana
Stayed 1 night in Dec 2023
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 14 Dec 2023
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 11 Dec 2023
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
We stayed for 6 nights and enjoyed every our stay! great location (near a lot of bus stops and a metro stop). Hotel also had a very convenient shuttle to Osaka station that runs often enough. Our stay included free breakfast and the breakfast buffet had so many options and an espresso coffee machine - we literally ate breakfast at the hotel everyday and never got tired of it. We also had chosen a premiere room which gave us access to the public bath (which we didn't try it out but saw a lot of people using it and it looked nice) and a lounge. We visited the lounge almost every night for basically a free happy hour - they had free beer and wine every night from 6-9pm along with some snacks. Our room also had a very sizable shower AND bath tub (separate). The room was also very reasonably sized which we were surprised by because we had heard that hotel rooms could be small in Japan. Overall, no complaints at all - would definitely stay again next time we visit Osaka!
Justin
Stayed 6 nights in Nov 2023
Response from Front office manager on 16 Dec 2023
Thank you for always staying with us.And thank you for taking time to give us the feedback for your stay.We are very glad to hear that you are almost satisfied with your stay.Also, we are glad for providing details on why. We will continue to use the strengths of our hotel that you have described to maintain the quality of service that will continue to satisfy our guests, We believe that Mitsui Garden Hotels' high quality of service will meet your expectations and provide you with a safe, secure, and comfortable stay, not just in Osaka, so please use our other Mitsui Garden Hotels nationwide as well.We look forward to seeing you again.
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 29 Nov 2023
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and sharing your review on Expedia.We are honor to be given your compliments about our staff. It is our motivation and will improve our service skill.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.Front Office Manager
10/10 Excellent
James
24 Nov 2023
James
Stayed 2 nights in Nov 2023
Response from Front office manager on 16 Dec 2023
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.