Lounge

Reviews of Mitsui Garden Hotel Osaka Premier

4 out of 5
Mitsui Garden Hotel Osaka Premier
3-4-15 Nakanoshima, Kita-ku, Osaka, Osaka-fu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 645 out of 1004 reviews" "
Rating 8 - Good. 286 out of 1004 reviews" "
Rating 6 - Okay. 42 out of 1004 reviews" "
Rating 4 - Poor. 16 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. All Staff ..front desk, parking attendent, shuttle bus driver, were absolutely the best as always. Parking easy and convenient. Shuttle bus is great to and from Osaka station Room lovely, has comfy beds Lobby a bit crowded and busy at checkin but we used the self checkin with staff help. Would have liked to have staff just check us in after our long drive but this is a minor issue, nothing that would stop me from staying at Mitsu again.
Stayed 4 nights in May 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 24 May 2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking time out of your busy schedule to provide us with your feedback.We are very happy to hear that you were satisfied with your stay with us.All of our staff will continue to work hard to make your stay even more comfortable the next time you use our hotel.Once again, thank you very much for choosing our hotel out of many hotels. All of our staff look forward to using your service again.

8/10 Good

Yumi

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Nazli

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel; nice, clean, and friendly staff. The hotel is close to restaurants, museums and the river walk. I would definitely recommend.
Stayed 2 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 20 May 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .Front Office Manager

6/10 Okay

Calejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great lounge. Limited and repeated options at breakfast and room does not come with a mini fridge. Room feels rather small for its price.
Stayed 5 nights in May 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 17 May 2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.We greatly appreciate your compliments about our hotel and staff.However, we are sorry to hear that the breakfast service was not up to par. We will share this information with the restaurant and work to improve the situation.Regarding the refrigerator, we have prepared it next to the washbasin, but we apologize for not explaining it sufficiently at the time of check-in.Thank you for taking the time in your busy schedule to provide us with your valuable feedback. We hope you will consider using our hotel again when the opportunity arises.Mitsui Garden Hotel Osaka PremierFront office Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the 15th floor, a premium room. Great view of the river and the city. Easy access to pathways along the River, short walk from the station. Very pleased with our stay, can’t complain about anything. Access to the 16th floor lounge was great, took advantage of all the snacks and drinks. Not too much of a view on the patio. They provided wine, high ball and beer which was nice before heading to bed. Great stay and happy with the hotel.
Stayed 5 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 17 May 2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.We are delighted to hear that you were satisfied with your stay.Based on your feedback, we are constantly working to improve the menu and facilities offered at the lounge.We will continue to make every effort to provide our guests with long-lasting patronage.We look forward to welcoming you again.Mitsui Garden Hotel Osaka PremierFront Office Manager

8/10 Good

Mark, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable hotel with super-friendly, helpful staff.
Stayed 2 nights in May 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 20 May 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.Front Office Manager

10/10 Excellent

Natnaree, Northridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good business hotel. Stayed for three nights for a conference. The onsen is great, very relaxing. Good connectivity and good eats further north over the river. Will stay there again if in Osaka.
Stayed 3 nights in May 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 12 May 2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier. We would also like to thank you again for your valuable feedback.We are very happy to hear that you are satisfied with our hotel.We look forward to meeting with you in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value, great view, free happy hour, fabulous breakfast, nice area, lots to like.
Stayed 3 nights in May 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 9 May 2024
Thank you very much for your stay at Mitsui Garden Hotel Osaka Premier. We are delighted that you liked our hotel. We look forward to welcoming you to our hotel again when you come to Japan.Front Office Manager

10/10 Excellent

Stephenie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice property overlooking the river from Osaka. Definitely a bit further away from Dotombori and all of the other Osaka attractions but we wanted to stay a bit further out from the touristy area. It was a 10 minute walk from the station and we used that to go around Osaka for the day before heading back to Tokyo. Overall, good experience!
Stayed 1 night in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 1 May 2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking time out of your busy schedule to provide us with your feedback.We are very happy to hear that you were satisfied with your stay with us.All of our staff will continue to work hard to make your stay even more comfortable the next time you use our hotel.Once again, thank you very much for choosing our hotel out of many hotels. All of our staff look forward to using your service again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean, safe and quiet.
Stayed 3 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 25 Apr 2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

HIROYUKI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle bus service is very good
Stayed 1 night in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 24 Apr 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Amelia

Travelled with family
No
Stayed 2 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 18 Apr 2024
この度は三井ガーデンホテル大阪プレミアをご利用いただきまして誠にありがとうございます。またご多忙の中、コメントをお寄せいただきましたこと、重ねて御礼申し上げます。今後とも快適且つ安心してお客様にお過ごしいただける空間とサービスをご提供できますよう努めて参りますので、引き続きご愛顧の程宜しくお願い申し上げます。またのご来館を心よりお待ちいたしております。宿泊支配人

8/10 Good

Guanghong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty new and is very clean. My only complaint is the bed is way too small for two adult (we are average asians and are not big by any means). So either get a two bed room, or make sure you get at least a queen bed if you are a couple.
Stayed 2 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 16 Apr 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the Mitsui Garden Hotel and would definitely stay there again the next time we visit Osaka. The rooms are lovely and the staff are wonderful. It is in a very convenient location, accessible to both the Metro ( subway) and also buses. We took both forms of transport. There is a lot to see around the hotel which we did not get a chance to because our time there was just too short. So, we will be back!!!!
Stayed 4 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 16 Apr 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to know that you were satisfied with your stay.We are also very honored to hear that ”I would like to stay with us again the next time you visit Osaka”.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

8/10 Good

Chloe

Liked: Staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Grace

Stayed 3 nights in Apr 2024

10/10 Excellent

Kristee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely in all ways.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel. We are very happy to know that you were satisfied with your stay. We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

dom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel well located.
Stayed 3 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 10 Apr 2024
Thank you for choosing to stay with us at Mitsui Garden Hotel Osaka Premier and sharing your feedback on Expedia.We are glad to hear that you were satisfied with your stay. Your favorable comments have warmed our hearts and we will strive for excellence in our service.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.Front Office Manager

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Cristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatly enjoyed my time in Osaka thanks to the Mitsui Garden hotel. The shuttle service from Osaka Station makes it very convenient and staff were very friendly. Communicating in English with staff was not a problem. They also have self check in and check out kiosk you can access.
Stayed 2 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 1 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.In addition, we would like to thank you again for your opinions, despite your busy schedule.We are very happy to hear that you are satisfied with your stay.The next time you use it, all the staff will do their best to make your stay even more comfortable.Once again, thank you very much for choosing our hotel from among the many hotels. We look forward to seeing you again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and beautiful room
Stayed 3 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 31 Mar 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

8/10 Good

Micheal Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Towels are a bit thread bare
Stayed 7 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 25 Mar 2024
Thank you very much for choosing our hotel.Thank you again for taking the time to give us your feedback.We apologize for any inconvenience caused by the towels in your room.We hope you will give us a chance to improve.We sincerely look forward to welcoming you again.Front office manager

10/10 Excellent

Nisali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay at Mitsui Garden Hotel. Would certainly recommend to anyone visiting Osaka. Close to train station, well connected to rest of city. Friendly staff and great service.
Stayed 3 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Mar 2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Jonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating. The staff treated us with kindness and respect. Answered all the questions we had and went above and beyond. Hospitality at its finest. We’ll be back!
Stayed 4 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Mar 2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.It is our greatest pleasure to hear that they want to come back.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to Osaka Station
Stayed 1 night in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 18 Mar 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager

10/10 Excellent

Christopher, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lynnette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel baths! Hotel staff were also able to break large bills. Comfortable and relaxing stay. Will recommend to friends and family.
Stayed 4 nights in Feb 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Feb 2024
Thank you very much for choosing our hotel.We would also like to thank you again for taking time out of your busy schedule to write this review.We are very happy that you liked our hotel.We hope you will have the opportunity to stay with us again.Front Desk Manager

10/10 Excellent

jefferson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great upmarket hotel in upscale area. Loved the Onsen/lounge setup
Stayed 1 night in Feb 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Feb 2024
Thank you very much for choosing our hotel.We would also like to thank you again for taking time out of your busy schedule to write this review.We are very happy that you liked our hotel.We hope you will have the opportunity to stay with us again.Front Desk Manager

10/10 Excellent

Lauren

Stayed 3 nights in Feb 2024

8/10 Good

Ka hei charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighbourhood is quiet and safe.
Stayed 4 nights in Feb 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 20 Feb 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to hear that you enjoyed your stay with us.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager

8/10 Good

Orlando, Miami Lakes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good. The spa was also good. Had a couple of issues with the service but nothing serious. Overall a good hotel.
Stayed 13 nights in Feb 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 18 Feb 2024
Thank you for staying our hotel.Also, thank you for giving us the feedback of your stay.We are glad to hear that you are satisfied with your stay.We will strive to improve the level of customer service so that we can provide services that satisfy our customers.We are looking forward to seeing you soon.Front Office Manager

10/10 Excellent

Karianna

Stayed 4 nights in Feb 2024

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, much more spacious than I expected. Facilities are great with delightful spa which was super clean, well equipped and convenient with long opening hours. Breakfast was packed with options and great quality food. Definitely recommend this hotel.
Stayed 5 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 5 Feb 2024
Thank you very much for staying at our hotel.Also, thank you again for taking the time out of your busy schedule to post a review. We are very happy that you were satisfied with your stay.Based on the opinions we have received this time, we will carry out reforms and aim to improve our services.We would be grateful if you could use the hotel again.Front Office Manager

8/10 Good

Jacqueline, Beaumaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front office manager on 3 Feb 2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

10/10 Excellent

Kai Yeung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and comfort stay, but a bit far from any metro station
Stayed 2 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 31 Jan 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful.
Stayed 5 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 27 Jan 2024
Thank you very much for choosing our hotel. We would also like to take this opportunity to thank you again for your feedback. We are pleased to hear that you were generally satisfied with your stay. We hope that you will choose our hotel again when you stay in Osaka. We look forward to serving you again. front office manager

10/10 Excellent

Yasuhiko

Liked: Cleanliness, staff & service, property conditions & facilities
The room was not spacious but has a nice decor with the Japanese style floor, which allows to take shoes off for cleanliness.
Stayed 2 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 27 Jan 2024
Thank you very much for choosing our hotel. We would also like to take this opportunity to thank you again for your feedback. We are pleased to hear that you were generally satisfied with your stay. We hope that you will choose our hotel again when you stay in Osaka. We look forward to serving you again. front office manager

10/10 Excellent

Fadrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front office manager on 3 Feb 2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

10/10 Excellent

Winna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front office manager on 3 Feb 2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

8/10 Good

Ashkan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mitsui Garden Hotel is a beautiful, clean, comfortable place to stay in a fairly central part of Osaka.
Stayed 1 night in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 20 Jan 2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes walk required to the subway station. The bed size was also a bit small. Otherwise the staff was polite and the free indoor onsen was nice too
Stayed 2 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 15 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback. We are very pleased to hear that you were satisfied with your stay with us this time. We have a shuttle go to Osaka station, please use it next time. We hope you will choose us again the next time you have the opportunity to visit Osaka. Front Office Manager

10/10 Excellent

Naomi

Stayed 3 nights in Jan 2024
Response from Front office manager on 3 Feb 2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

10/10 Excellent

Asobu

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front office manager on 3 Feb 2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Front office manager on 3 Feb 2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

6/10 Okay

Kayako

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
フローリングにホコリのかたまり、髪の毛、錠剤が落ちてましたので清潔なお部屋とは言えません。 朝食のためレストランへホテルのパジャマとスリッパで行ったら、その格好では入店できないと断られたので、一旦部屋へ戻り洋服に着替える羽目になりました。チェックインの時に説明してほしいです。
Stayed 2 nights in Dec 2023
Response from 宿泊支配人 on 6 Jan 2024
この度は、三井ガーデンホテル大阪プレミアをご利用いただきまして、誠にありがとうございます。また、ご多忙の中貴重なご意見をお寄せいただきましたこと重ねて御礼申し上げます。数あるホテルよりお選びいただいたにも関わらず清掃の不備によりご不快な念を抱かれる結果となりましたこと心よりお詫び申し上げます。また、レストランのご利用方法についてはチェックイン時に私共よりご案内を行うべきでございましたが、失念によりお手数をお掛けすることとなりました。重ねてお詫び申し上げます。今一度スタッフ全員で接客や清掃についての意識確認を行い、今後同じ思いをお掛けすることのない様努めてまいります。手前勝手なお願いではございますが、また当館をご利用いただけます幸いでございます。お客様のまたのご来館を心よりお待ちしております。宿泊支配人

8/10 Good

Junji

Stayed 3 nights in Dec 2023
Response from Front office manager on 3 Feb 2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.