Lobby

Reviews of Hotel New Hankyu Osaka

3.5 out of 5
Hotel New Hankyu Osaka
1-1-35 Shibata 1, Kita-ku, Osaka, Osaka-fu

Reviews

8.2

Very good

Rating 10 - Excellent. 612 out of 1594 reviews" "
Rating 8 - Good. 568 out of 1594 reviews" "
Rating 6 - Okay. 280 out of 1594 reviews" "
Rating 4 - Poor. 93 out of 1594 reviews" "
Rating 2 - Terrible. 41 out of 1594 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Manikkam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very glad to have stayed at New Hankyu Osaka and many thanks to the kind staff. It is unfortunate that a historic 60 year old hotel in such a great location is closing down in January 2025. I recommend staying here if you are in Osaka while the hotel is open.
Stayed 2 nights in May 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 21 May 2024
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.I am very pleased that you have liked us.I am happy if you can use the hotel again.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
Good location but a built tired hotel
Stayed 2 nights in May 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 21 May 2024
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

8/10 Good

Timothy S

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is quite old and will be closing in January of 2025. It's in a great location and part of the overall Umeda station area. A limousine bus goes from KIX directly to the airport. The room is starting to show its age. The lobby is beautiful, however. Keep your expectations in line for this, but this is an excellent hotel to stay at for your first night in Japan when coming international and partially jet lagged.
Stayed 1 night in May 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 21 May 2024
Thank you for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

KOON PING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 6 nights in May 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 21 May 2024
Thank you for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel bit very good located.
Stayed 3 nights in May 2024
Response from HOTEL NEW HANKYU OSAKA FRONT DESK on 15 May 2024
Thank you for choosing to stay with us at the Hotel new Hankyu Osaka. We also greatly appreciate your feedback on your stay. The Hotel new Hankyu Osaka have been serving countless guests since our doors opened in August 1964. Due to our ever aging facilities coupled with the opening of our new Hotel Hankyu Respire Osaka, it is with great sadness that we inform you that this hotel will seize operations by the end of the 2024 fiscal year. On behalf of the entire staff we would like to express our gratitude and to vow to continue to do our best to provide our guests with the best experience until the very end.

10/10 Excellent

Hyeon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2024
Response from 大阪新阪急ホテルフロント on 17 May 2024
クチコミへのご投稿、高いを評価を賜り恐縮です。ありがとうございます。また機会がございましたらご来館、一同心よりお待ち申し上げます。

6/10 Okay

ELBERTO, Martinez

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Old building, very small room
Stayed 3 nights in May 2024
Response from HOTEL NEW HANKYU OSAKA FRONT DESK on 14 May 2024
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, not the quietest as very near train tracks but it didn’t disrupt my sleep. Sad to know it’s closing down because i definitely would stay there again if I ever return to Japan.
Stayed 4 nights in May 2024
Response from HOTEL NEW HANKYU OSAKA FRONT DESK on 10 May 2024
Thank you very much for using our hotel.Thank you for evaluating us a lot.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

8/10 Good

PERIANAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to move around and for shopping
Stayed 3 nights in Apr 2024
Response from HOTEL NEW HANKYU OSAKA FRONT DESK on 7 May 2024
Thank you very much for staying at our hotel.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

6/10 Okay

Yaxiong

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from 大阪新阪急ホテルフロント on 7 May 2024
この度はご宿泊頂きまして御礼申上げます。今後とも多くのお客様に寄り添ったおもてなしができるよう尽力して参る所存です。お客様のまたのご利用を心からお待ち申し上げます。

8/10 Good

Sana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property was clean, I loved the heated toilet seat, and it was near a convenience store. However, the surrounding area leading up to the hotel was a bit shady.
Stayed 2 nights in Mar 2024
Response from HOTEL NEW HANKYU OSAKA FRONT DESK on 29 Apr 2024
Thank you very much for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Sally, el monte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 3 nights in Apr 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 27 Apr 2024
Thank you very much for choosing our hotel. We would also like to thank you again for taking time out of your busy schedule to write a review. We are grateful for your kind words of praise. We are delighted to hear that you were satisfied with your stay. We will continue to work hard to make further improvements in the future. We hope that you will have the opportunity to stay with us again.

10/10 Excellent

Maxime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and so was the room
Stayed 6 nights in Apr 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 27 Apr 2024
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Joanna

Liked: Staff & service, amenities
The staff was very friendly
Stayed 1 night in Apr 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 25 Apr 2024
Thank you very much for staying at our hotel.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Washington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
close to bus terminal
Stayed 2 nights in Apr 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 25 Apr 2024
Thank you very much for using our hotel hotel.I hope that you will return to Japan.We look forward to seeing you soon on your next visit.

8/10 Good

PO MAN PAULMAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, helpful ataff
Stayed 3 nights in Apr 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 25 Apr 2024
Thank you very much for staying at our hotel.I am very pleased that you have liked us.I am happy if you can use the hotel again.

4/10 Poor

Chatsuda

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from 大阪新阪急ホテルフロント on 25 Apr 2024
クチコミへのご投稿、高評価を頂きまことに恐縮です。大変嬉しく思っております。次回も是非当ホテルをご利用頂きますよう、一同心よりお待ち申し上げます。

4/10 Poor

Swee Hwa

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Bed placement only allows one person at a time. Highly inconvenient!
Stayed 3 nights in Apr 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 27 Apr 2024
Thank you very much for choosing to stay at our hotel. We would also like to thank you again for taking the time out of your busy schedule to write a review. We apologise for any inconvenience caused during your stay. We are very sorry that we did not meet your expectations. We will review your feedback and improve our services from the customer's point of view. We hope that you will consider us again when you have the opportunity to stay with us again.

8/10 Good

PO MAN PAULMAN

Liked: Staff & service
The property was old but a very good location
Stayed 2 nights in Apr 2024
Response from 大阪新阪急ホテルフロント on 25 Apr 2024
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

4/10 Poor

Mayumi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Title: Nice Lobby and Staff, But Disappointing Room I recently stayed at this hotel and had a mixed experience. The hotel lobby was impressive, with a welcoming ambiance, and the staff were courteous and professional. However, my disappointment began when I entered the room. The room felt outdated, and the use of an actual key instead of a card key was unexpected in this day and age. Furthermore, the absence of air conditioning made the room uncomfortable, and I had to call maintenance to unlock the window for ventilation, which raised concerns about fire safety compliance. Additionally, the cleanliness of the room left much to be desired, as I noticed a few hairs on both the bed and sink. Despite these drawbacks, the breakfast buffet was a highlight of my stay, offering a good variety of options. While the hotel staff were commendable in their professionalism and helpfulness, the overall experience fell short of my expectations. I sincerely hope that the hotel considers updating its facilities and amenities to enhance the guest experience. Regrettably, I do not plan to stay here again.
Stayed 2 nights in Apr 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 27 Apr 2024
Thank you very much for choosing to stay at our hotel. We would also like to thank you for taking the time out of your busy schedule to write a review. We are very sorry that we did not meet your expectations. We sincerely apologize for the inconvenience caused during your stay. We will take your feedback into consideration and make improvements as soon as possible. I would appreciate it if you could give me a chance to recover.

8/10 Good

Ritsuko

Stayed 1 night in Apr 2024
Response from 大阪新阪急ホテルフロント on 7 May 2024
この度はご宿泊頂きまして御礼申上げます。今後とも多くのお客様に寄り添ったおもてなしができるよう尽力して参る所存です。お客様のまたのご利用を心からお待ち申し上げます。

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 25 Apr 2024
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

2/10 Terrible

Chhavi

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from 大阪新阪急ホテルフロント on 25 Apr 2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。次回も是非当ホテルをご利用頂きますよう、従業員一同、心よりお待ち申し上げます。

8/10 Good

Golda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in front of Kansai Airport Limo Bus Stop. Train stations 3 to 5min walk only. Lots of restos stores around. Breakfast same everyday. Lots of guests in this hotel
Stayed 4 nights in Mar 2024
Response from 大阪新阪急ホテル フロント on 25 Apr 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from among the many hotels available.We look forward to your next visit.

8/10 Good

PO MAN PAULMAN

Travelled with family
Liked: Staff & service, property conditions & facilities
Location is very good, airport limousine save a lot of work
Stayed 2 nights in Apr 2024
Response from 大阪新阪急ホテル フロント on 25 Apr 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We look forward to seeing you soon on your next visit.

6/10 Okay

Jack

Travelled with family
Liked: Staff & service, amenities
A nice hotel for anyone who wants to get around Osaka without having to worry about a place to stay. With its convenient location next to several malls, bus stations, and train stations, it’s a good spot for travelers. However, the hotel is quite old and some of the facilities are bit out of date.
Stayed 3 nights in Apr 2024
Response from 大阪新阪急ホテル フロント on 25 Apr 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

2/10 Terrible

Hirokazu

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Some area is so dirty. And very much old.Not recommend. Can hear the voice from another rooms too at nights Terrible, poor accommodation.
Stayed 1 night in Apr 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 29 Apr 2024
Thank you for choosing to stay with us at the Hotel new Hankyu Osaka. We also greatly appreciate your feedback on your stay. Please accept our sincere apologies for discomfort you experienced. We would like to once again thank you for your comments regarding your experience and your continued support. We will continue to work hard continue making improvements to our services.

8/10 Good

xiangrong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine except the room size, very small!
Stayed 3 nights in Mar 2024
Response from HOTEL NEW HANKYU OSAKA FRONT DESK on 29 Apr 2024
Thank you very much for staying at our hotel the other day.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Youn sun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from 大阪新阪急ホテルフロント on 29 Apr 2024
この度はご宿泊頂き誠に有難うございます。これからもより良いサービスをご提供できますよう、従業員一同、精進して参ります。皆様のまたのお越しを心よりお待ち申し上げます。

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night. Very small room with two twin beds. Great location to JR Osaka Station.
Stayed 1 night in Apr 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 25 Apr 2024
Thank you very much for staying at our hotel the other day.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

8/10 Good

Phuoc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid location, close to the train. Rooms a lot smaller than expected, Would start again.
Stayed 4 nights in Mar 2024
Response from 大阪新阪急ホテルフロント on 1 Apr 2024
Thank you very much for staying at our hotel the other day.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

6/10 Okay

Lai Na

Travelled with family
Disliked: Amenities, property conditions & facilities
Property too old
Stayed 4 nights in Mar 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 28 Apr 2024
Thank you very much for choosing HOTEL NEW HANKYU OSAKA .We sincerely apologize for not meeting your expectations.This year marks the 60th anniversary of the opening of our hotel.We will be closing our doors in January next year, and we hope you will consider staying with us one last time if you have the chance.HOTEL NEW HANKYU OSAKA FRONTDESK

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located just outside of Umeda station, and close to Osaka Station. The airport bus stops outside the hotel too. Room is small, but this is normal for Japan, especially in the cities. Staff were friendly and fluent in English. However, the room was comfortable for our stay. Will likely stay again if Osaka is a pitstop before moving on to Kyoto or other cities.
Stayed 2 nights in Mar 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 30 Mar 2024
Thank you for staying with us at Hotel new Hankyu Osaka. We are very glad to hear your positive comments during your stay. We hope to see you again !

8/10 Good

Robert

Liked: Staff & service, amenities
Shopping and restaurants are right outside of this hotel. The airport bus stops right in front of this hotel. This made getting to hotel from the airport very easy. The metro is also under the hotel. It's too bad that new hanku hotel is permanently closed next year due to its age.
Stayed 13 nights in Mar 2024
Response from 大阪新阪急ホテルフロント on 29 Mar 2024
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Xifan, Walnut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stay in this hotel.
Stayed 1 night in Mar 2024
Response from Hotel New Hankyu Osaka on 25 Apr 2024
Thank you very much for staying at Hotel New Hankyu Osaka. Once again, thank you for choosing our hotel. We are glad to know that you were satisfied during the stay.We look forward to seeing you back again on your next trip to Osaka.

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff was really helpful.
Stayed 3 nights in Mar 2024
Response from 大阪新阪急ホテルフロント on 29 Mar 2024
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Jaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near train and bus station. Multiple people at reception to help so no wait time to check in. Great view from my room.
Stayed 1 night in Mar 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 27 Mar 2024
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 Good

karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very central to everything. The staff were friendly and helpful.
Stayed 4 nights in Mar 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 27 Mar 2024
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

8/10 Good

Nino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saw that this hotwl is closing up this year. Shame as its an overall decent stay with friendly staff and close to a lot of restaurants and mall.
Stayed 5 nights in Mar 2024
Response from 大阪新阪急ホテル on 27 Mar 2024
Thank you very much for your interest in the Osaka Shin Hankyu Hotel. We are very pleased to hear that you were satisfied with your stay. We hope you will visit our hotel again before it closes. Our staff looks forward to serving you.Osaka Shin Hankyu Hotel Front Desk

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness
Fantastic location, hotel is old and dated
Stayed 2 nights in Mar 2024
Response from 大阪新阪急ホテル on 27 Mar 2024
Thank you for choosing the Osaka Shin Hankyu Hotel. We are very pleased to hear your compliments regarding our location. We are also celebrating the 60th anniversary of our hotel. We apologize for any inconvenience caused by the hotel's facilities. We will continue to improve our services based on the feedback we have received. We hope you will consider us again when you have the opportunity.Osaka Shin Hankyu Hotel Front Desk

8/10 Good

Yi Ting

Travelled with group
Liked: Cleanliness, staff & service
Very convenient location. Just one minor thing is that the bedding is a bit too heavy that it kept on slipping down. Overall, great experience.
Stayed 5 nights in Mar 2024
Response from 大阪新阪急ホテル on 27 Mar 2024
Thank you very much for choosing Osaka Shin Hankyu Hotel. We are very pleased to receive your compliments regarding our location. Based on the feedback we have received, we will strive to improve our services even further.We hope you will consider us again when you have a chance.Osaka Shin Hankyu Hotel Front Desk

10/10 Excellent

In Woong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from 大阪新阪急ホテル on 27 Mar 2024
Thank you very much for choosing Osaka New Hankyu Hotel. We are very pleased to receive your high evaluation of our hotel. We are very pleased.We will continue to strive to be the hotel of choice for many guests in the future.We sincerely look forward to welcoming you again.Osaka New Hankyu Hotel Front Desk

10/10 Excellent

Antoine

Stayed 7 nights in Mar 2024
Response from 大阪新阪急ホテルフロント on 29 Apr 2024
先日はご宿泊頂き誠にありがとうございました。今後も多くの方に選ばれるホテルになるよう取り組んでまいります。またこちらへお越しの際は、ぜひ当ホテルをご利用ください。

6/10 Okay

Hitomi

Business traveller
Disliked: Property conditions & facilities
This hotel's condition is old.
Stayed 7 nights in Mar 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 13 Mar 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 Excellent

Bryan

Stayed 6 nights in Mar 2024
Response from 大阪新阪急ホテルフロント on 1 Apr 2024
Thank you very much for staying at our hotel.We will continue to make every effort to be the hotel of choice for many of our guests.If you have a chance to visit us again before we close, please feel free to use our hotel again.

8/10 Good

BEE LENG

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The economy twin room was very small, other than this the location is convenient for those who takes the airport limousine bus. The boarding and alighting point is right outside the hotel lobby entrance, no worry for rain or shine. There is an exit at B1 that leads to the subway and JR station. Shin Umeda Shokodogai is right beside the hotel.
Stayed 5 nights in Feb 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 13 Mar 2024
Thank you very much for having us stay at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to subways and trains. Airport limousine right out the door. Too bad, understand they will close in January, 2025
Stayed 4 nights in Mar 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 13 Mar 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 Good

CHUNG YIN SONIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay & very convenient to go anywhere.
Stayed 6 nights in Feb 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 10 Mar 2024
Thank you for staying with us at Hotel new Hankyu Osaka. We are very glad to have your positive review!

8/10 Good

Lee

Liked: Staff & service
Location is near JR station so it’s convenient when you have JR rail pass. There are at least 3 main departmental stores around the hotel as well as many eateries.
Stayed 3 nights in Feb 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 2 Mar 2024
Thank you very much for staying with us the other day. Our hotel is located in the downtown area of Osaka, making it very convenient for your stay. The area is close to various train stations, and there are many department stores and restaurants. For this reason, we have received favorable reviews from many customers. We will continue to work hard to become a hotel that is chosen by many people in the future. We look forward to your next visit.

8/10 Good

Deborah

Liked: Staff & service
All we needed for one night.
Stayed 1 night in Feb 2024
Response from HOTEL NEW HANKYU OSAKA FRONTDESK on 22 Feb 2024
Thank you very much for staying at our hotel the other day.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.