Top Hotels Near Ormond Beach Performing Arts Center in Ormond Beach from AU$93

"Hola, necesito asistencia con un reembolso por una reserva reciente. Reservé un hotel a través de su plataforma y al momento de hacer el check-in, alrededor de las 12 de la noche, la habitación que me asignaron estaba completamente sucia. Tengo evidencia en fotos. Lo más preocupante fue que el personal del hotel no me ofreció ninguna solución adecuada en ese momento. Incluso propuse quedarme en la habitación y limpiarla yo misma a cambio de algún descuento, pero tampoco accedieron. Me vi obligada a quedarme porque era tarde, estaba lejos de mi hogar y no tenía otra opción en ese momento. Posteriormente, me quedé un día adicional de lo pautado, pero en lugar de resolver la situación, el hotel me indicó que debía gestionar el reclamo directamente con Expedia. Considero que el servicio recibido no cumple con los estándares mínimos de calidad, especialmente en términos de limpieza e higiene. Por esta razón, solicito formalmente un reembolso total o parcial por la estadía. Adjunto evidencia fotográfica y quedo atenta a su pronta respuesta. Gracias."

"Well there was no pool and the property charged me for the night and I had already paid for the night through Expedia!!! Not happy"

"Good"

"The hotel was in a great location and for a great price. Did not expect the room to be so small but we were out enjoying the beach most of the stay. Will definitely be staying here again. "

"Breakfast menu was good but could use more variety "

"My room was exceptionally clean and the staff was very helpful"

"We had a great time!!"

"Breakfast was a little pricey"

"When we checked into the room, there was a large puddle of water leaking from humidifier due to cracked tank. Super small dorm fridge with shelves and door to freezer missing. Outlet cover was busted showing wiring. Hot tub was out of order entire week with the problem being as simple as, according to man at front desk, it needed a heating element. Guests washed their feet in pool causing sand to accumulate in the pool. All of these complaints were reported to desk manager within hour of checking in along with pictures. Only response from him was “really? Hmm”. I even asked for a different room preferably with a view of the ocean as opposed to a view of the peeling paint on wall. Said there would be a $50 to $60 increase… we were already paying way too much already. Also breakfast was a joke. Apples, stale muffins wrapped in Saran Wrap, few cartons of Activia yogurt and Tropicana you pour yourself from a half empty jug. The desk manager was of no help at all but the maid was good about bringing us towels to clean the water soaked floor from humidifier which had to be done every few hours. Thanks for that. Week of April 18 through 26. Brenda and Darrell Teal."