Blackout curtains, soundproofing, free WiFi

Reviews of Extended Stay - Ormond Beach

2 out of 5
Extended Stay - Ormond Beach
1608 North US Highway 1, Ormond Beach, FL

Reviews

4.8
Rating 10 - Excellent. 128 out of 1005 reviews" "
Rating 8 - Good. 140 out of 1005 reviews" "
Rating 6 - Okay. 150 out of 1005 reviews" "
Rating 4 - Poor. 119 out of 1005 reviews" "
Rating 2 - Terrible. 468 out of 1005 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

3.8/10

Amenities

4.6/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

6/10 Okay

R

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed Friday night through Monday morning. At no point during that time were any towels available. I did receive a roll of toilet paper and a small bottle of shampoo and conditioner upon request, but that might have only been for the Days Inn next door, not sure. The surfaces appeared clean, but the floor had the soles of my feet black within 10 minutes of walking back and forth. I spotted one roach-type insect the first night and sprayed it, and saw none after. I did cough a lot, as I believe the really old a/c maybe had a dirty filter, but wasn't going to check that and make matters worse. The room was quiet for some of the time, but neighbors soon changed that. I believe that a large portion of guests are actually tenants here, so they were used to running, being loud etc, allowing their dog to bark nonstop. Breakfast is not included, but it did say coffee on the site. However, the only coffee available was next door at the Days Inn, next to the breakfast items, so be careful to not touch that stuff. I never tried the microwave, so can't say if that worked. The tv was grainy picture quality, and the minifridge was cold, but needed to be defrosted. The two different hotel clerks were very polite. No bedbugs, no cigarette smell. I did bring my own blankets, and avoided sleeping on the sheets, simply because of many reviews I read and I didn't want to chance anything. For the price, it met my needs of needing to just get away for a few days.
Stayed 3 nights in Apr 2024

2/10 Terrible

Shadae

Travelled with partner
Too much smokers and bums and noise plus the room I book was both as advertised, no WiFi, no tv in the room when we did get a room that had a tv the remotes didn’t work the stay was just very uncomfortable. Also when asked for a remote for tv I was told that they will call the manager and see if they find one they will bring it or I wait until the next morning if maintenance comes in I would be given one. Until this day I am yet to see or hear anything from anyone
Stayed 1 night in Apr 2024
Response from Extended Stay Ormond Beach Management on 26 Apr 2024
Dear Shadae,We deeply regret the dissatisfaction you experienced during your stay. Your comfort is important to us, and we apologize for the inconvenience with the amenities and noise disturbances. Your concerns will be addressed with our team to ensure better communication and prompt resolution of issues. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Extended Stay Ormond Beach Management

2/10 Terrible

Shadae

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Too many smokers, homeless people, the pictures online are different from when you get to the property, the room had no tv, then they wanted to take $100 as deposit when it easy listed on the booking website, then we got a room over Days inn instead of the Extended stay the tv remote didn’t work, the internet didn’t work, the sheets were dirty even when I got a new set of sheets. The entire stay was very uncomfortable and unwelcoming I visited the office multiple times for issues with the keys and more
Stayed 3 nights in Apr 2024
Response from Extended Stay Ormond Beach Management on 25 Apr 2024
Dear Shadae,We're sorry to hear about the multiple issues you encountered during your stay. Providing a comfortable and welcoming experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in several areas. Your feedback regarding the presence of smokers and homeless individuals, discrepancies between online images and the actual property, issues with room amenities, cleanliness concerns, and difficulties with the deposit and room assignment process is deeply concerning. We take your feedback seriously and will address each of these issues with our team to ensure immediate improvements are made. Please accept our sincerest apologies for the discomfort and inconvenience you experienced during your stay. If there's anything further we can do to address your concerns or make amends, please don't hesitate to contact us directly. We appreciate your honesty and hope for the opportunity to regain your trust in the future.Extended Stay Ormond Beach Management

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Extended Stay Ormond Beach Management on 26 Apr 2024
Dear Robert,Thank you for a Perfect Score Rating on your stay at Extended Stay Ormond Beach.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Extended Stay Ormond Beach Management

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Extended Stay Ormond Beach Management on 24 Apr 2024
Dear Ryan,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting Extended Stay Ormond Beach.Extended Stay Ormond Beach Management

2/10 Terrible

Leigh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stayed. The mgr cancelled giving me another room when Ilthe key wouldn't work. They also billed me for a refundable deposit. Now they owe me a refund through Expedia, PayPal and my bank!
Stayed 4 nights in Apr 2024
Response from Extended Stay Ormond Beach Management on 23 Apr 2024
Dear Leigh,We sincerely apologize for the inconvenience you experienced. Your comfort is our priority, and we regret that we fell short of your expectations. Because you booked through a third-party site, you will need to get in contact with them in regards to a refund. We value your feedback and hope to welcome you for a flawless stay in the future.Extended Stay Ormond Beach Management

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a mess. It's dirty stinky and filthy it took them three rooms to find something for us to use it the toilet worked and wasn't filthy. Then they kept $100 deposit won't answer the phone and give excuses. I forgot to get it when I left so I'm simply made a phone call and now I'm getting hung up on and don't get my money back. The room was perfect when we left. For what a dirtbag place it is it was perfect I guess I can say. The Cockroach that crawled up the wall near the bathroom door in the morning when we woke up was a pleasant surprise. There was mold in the shower. If I don't get refunded my $100 I'll make a report to department of Business and professional regulation over unsafe environment. I've done it before so expect it to come your way if I don't get a phone call and you do something to fix this filthy place up. You have mold, roaches, it's a filthy environment and it's not safe. Toilets that don't work and full of nasty toilet paper and then you argue with people to get a different room. I want my $100 refund back or you're going to get a visit from the state. This place is a filthy nasty mess do not go there. The people that work there are rude and ignorant. Especially the lady behind the counter that thinks she knows everything and sends you to a nasty room telling you the doors work when they don't. It's just a terrible filthy nasty place to stay with a bunch of dirt bags that run it and they'll keep your deposit and not answer their phone.
Stayed 1 night in Apr 2024
Response from Extended Stay Ormond Beach Management on 23 Apr 2024
Dear James,I'm genuinely sorry to hear about your disappointing experience during your stay. Your feedback is deeply concerning, and we take it very seriously. Cleanliness and guest satisfaction are our top priorities, and it's unacceptable that we fell short of meeting your expectations. Please know that we are investigating this matter thoroughly and taking immediate steps to address your issues. Regarding your deposit, we understand your frustration and assure you that we are urgently looking into this matter to resolve it as soon as possible. Your concerns have been noted, and we are committed to improving our services and ensuring that incidents like these will not happen again. We apologize for any inconvenience caused and appreciate your patience and understanding. If there's anything else we can do to assist you or if you would like to discuss this matter further, please don't hesitate to contact us directly.Extended Stay Ormond Beach Management

10/10 Excellent

Lisa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies who work here are amazing. I am so grateful for their wonderful customer service ( don't really see much of that these day) patience. They are friendly and welcoming even after having to take a barrage of abuse from the guest checking in before us. The hotel is comfortable and clean but noisy as it is next to the highway.
Stayed 1 night in Apr 2024
Response from Extended Stay Ormond Beach Management on 18 Apr 2024
Dear Lisa,We're thrilled to hear that you had an excellent stay with us! We aim to provide exceptional experiences for our guests and are delighted you enjoyed your time at our hotel. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Extended Stay Ormond Beach Management

2/10 Terrible

Dan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not good
Stayed 1 night in Apr 2024
Response from Extended Stay Ormond Beach Management on 16 Apr 2024
Dear Dan,We completely understand your dissatisfaction and apologize for the negative experience you had during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we failed to meet your expectations. We're committed to addressing the issues you encountered and making improvements to ensure a better experience for all our guests in the future. Thank you for bringing your concerns to our attention.Extended Stay Ormond Beach Management

2/10 Terrible

Jodi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process too a while with only 1 person at the desk. She was nice but very frustrated. There were many people waiting to get new keys bc they couldn't get into their room(they didn't know how to open their door). I get to the desk, got my key and went to my room. Got into the room and none of the lights worked, not even the bathroom light. There were lamps with no bulbs. Only thing that worked was the ac unit. Went back to the desk and there were more people having issues. I got a second room on the days Inn side. She said it was better than the last... well it wasn't. All the lights worked.. ac worked.. but there was no tv. I called her and she asked me if there was a tv in the other room I had. I told her I think so.. and she said she's getting that tv and bringing it to me... and she did.. got relaxed and started walking around... I had to wash my feet just to get into bed. The floor was disgusting.. super dirty. Also the pillows looked super old and they were uncomfortable. Please don't waste your time here. If I could have canceled and got my money back I definitely would have. ** $100 deposit on all rooms is a bit excessive...
Stayed 1 night in Apr 2024
Response from Extended Stay Ormond Beach Management on 16 Apr 2024
Dear Jodi,We sincerely apologize for the series of inconveniences you faced during your stay. It's unacceptable that you encountered issues with the check-in process, room amenities, cleanliness, and comfort. Your feedback is incredibly valuable to us, and we will address these issues with urgency to ensure they do not recur. We understand your frustration and regret that we were unable to provide a satisfactory experience. Please know that your concerns will be addressed promptly. Thank you for bringing this to our attention.Extended Stay Ormond Beach Management

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived and had a king suite booked and they said it wasnt available and then it was ... WELL GUESS WHAT THEY'RE INFESTED WITH COCKROACHE'S the girl acted like it was a problem i woke her up to check out after i seen them in the bed ,floor,doors,outlets.
Stayed 3 nights in Apr 2024
Response from Extended Stay Ormond Beach Management on 16 Apr 2024
Dear Rachel,We're sincerely sorry to hear about your experience. It's completely unacceptable for you to encounter cockroaches during your stay. This falls far below our standards of cleanliness and hygiene. Your feedback is crucial, and we'll take immediate action to address this issue and ensure it doesn't happen again. Please accept our sincerest apologies for the inconvenience caused. We'll work diligently to make things right.Extended Stay Ormond Beach Management

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Extended Stay Ormond Beach Management on 16 Apr 2024
Dear Robert,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Extended Stay Ormond Beach many more times.Extended Stay Ormond Beach Management

10/10 Excellent

Robert

Stayed 6 nights in Apr 2024
Response from Extended Stay Ormond Beach Management on 11 Apr 2024
Dear Robert,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Extended Stay Ormond Beach. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Extended Stay Ormond Beach hotel soon!Extended Stay Ormond Beach Management

2/10 Terrible

Vernon

Disliked: Cleanliness, staff & service, property conditions & facilities
They charged me again when i checked out 23.00 I want a total refund The room had no curtains. One towel. Bugs everywhere I am totally dissatisfied with experience We checked out early due to bugs Management would not refund my deposit of 100 until i paid an additional 23.00
Stayed 1 night in Apr 2024
Response from Extended Stay Ormond Beach Management on 10 Apr 2024
Dear Vernon,We deeply apologize for the unacceptable experience you had during your stay. Your concerns regarding the lack of curtains, insufficient towels, and presence of bugs are troubling and not up to our standards. We take your feedback seriously and are addressing these issues with our housekeeping and management teams. Regarding the additional charge at check-out, we're investigating this matter urgently and will refund you promptly. Thank you for bringing this to our attention.Extended Stay Ormond Beach Management

2/10 Terrible

Breanna

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property was disgusting, the shelves on the tv stand were hanging and busted, blood in the toilet and on the floor by the beds. Black mold on the walls we walked in and walked back out it was horrendous. It smelled of cigarettes and mildew, the blinds were busted no privacy. A bunch of people walking around outside, trash outside of rooms and all over the walk way. Would not recommend ever .
Stayed 1 night in Mar 2024
Response from Extended Stay Ormond Beach Management on 2 Apr 2024
Dear Breanna,We deeply apologize for your unpleasant experience. Ensuring a clean and comfortable environment is our utmost priority. Immediate action has been taken to address the issues you've mentioned, including maintenance and cleanliness protocols. We appreciate your feedback and will strive to improve to ensure all guests have a satisfactory stay.Extended Stay Ormond Beach Management

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty
Stayed 1 night in Mar 2024
Response from Extended Stay Ormond Beach Management on 1 Apr 2024
Dear Tony,We're deeply sorry to hear that your experience fell short of expectations. Please accept our sincerest apologies for any inconvenience or dissatisfaction you encountered. We take your feedback seriously and will investigate this matter thoroughly to ensure it doesn't happen again. Your comfort and satisfaction are our top priorities, and we hope for the opportunity to regain your trust in the future.Extended Stay Ormond Beach Management

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived and was told no rooms available. I want a refund
Stayed 1 night in Mar 2024
Response from Extended Stay Ormond Beach Management on 1 Apr 2024
Dear James,We apologize for any inconvenience you experienced upon arrival. Our team strives to accommodate all our guests to the best of our ability, and we regret that we were unable to provide you with a room during your visit. We understand your frustration and assure you that we take your feedback seriously. We will review our reservation system and procedures to ensure that similar situations do not occur in the future. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact our management team. Thank you for bringing this matter to our attention.Extended Stay Ormond Beach Management

10/10 Excellent

Dezray

Stayed 1 night in Mar 2024
Response from Extended Stay Ormond Beach Management on 19 Apr 2024
Dear Dezray,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Extended Stay Ormond Beach. We are pleased that your experience left a positive impression of our hotel. We welcome you back to our Extended Stay Ormond Beach hotel soon!Extended Stay Ormond Beach Management

2/10 Terrible

Eric

Travelled with family
Disliked: Amenities
Nothing short of a joke!!!! 1 room- someone was in the room already!!!!! 2nd room. That’s right.- man sitting on the bed undressed. Like I said—- I don’t know what else to say!!! Oh ya. Couldn’t get a refund either!!!! Lmao!!!!
Stayed 2 nights in Mar 2024
Response from Extended Stay Ormond Beach Management on 22 Mar 2024
Dear Eric,We're genuinely sorry to hear about your experience, and we completely understand your frustration and disappointment.  This is certainly not the experience we want any of our guests to have.  Please accept our sincerest apologies for the inconvenience and discomfort you experienced upon arrival.  We take matters like this very seriously and will immediately investigate the situation to ensure it doesn't happen again. We appreciate your understanding and patience as we work to make things right. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to contact us directly.Extended Stay Ormond Beach Management

2/10 Terrible

Sonia Feliciano

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue un desastre, separe ese hotel y nos hospedaron en el days inn ya Que no había nadie en el extended para hacernos el check inn, luego no querían ,decían que teníamos que contactarnos con ustedes ,que ellos no podían cobrar ,,me comuniqué con ustedes y muy amablemente Pedro me orientó ,la muchacha del hotel no quiso hablar con Pedro ,se negaba ,no fue hasta q llegó la manager ,le explicamos la situación y accedió a cobrar , pero nos hospedaron en el days inn ,la limpieza no estaba tan mal ,lo único que no me gustó fueron las sábanas de la cama ,muy finitas y manchadas ,reservar con ustedes fue tan fácil ,pero hacer check inn en el hotel fue horrible
Stayed 3 nights in Mar 2024
Response from Extended Stay Ormond Beach Management on 20 Mar 2024
Dear Sonia,We're sorry to hear about your check-in challenges and overall experience. Your feedback is invaluable, and we'll address these issues with our team to ensure smoother processes and better service in the future. We're glad Pedro was able to assist you, and we apologize for any inconvenience caused by the situation. Rest assured, we'll work to improve the quality of our services and ensure that future stays meet your expectations. Please let us know if there's anything else we can do to make it right. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Extended Stay Ormond Beach Management

2/10 Terrible

Shawn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety- There was little children (under 5) play and jumping the steps when we arrived. No parents around. People drinking alcohol and smoking Marijuana on the balcony in the open. There was whistles and cat calls at my wife from some sketchy looking guys. Broken- missing bulbs from lamps. TV remote did not work nor was there a power button on the tv. The place smelled poorly like body oder. I refused to pay the wanting price for the room for such horrid conditions- so we left within 15min of check-in and demanded refund to our account.
Stayed 1 night in Mar 2024
Response from Extended Stay Ormond Beach Management on 18 Mar 2024
Dear Shawn,We deeply apologize for the distressing experience you encountered during your brief stay. Ensuring the safety and comfort of our guests is our utmost priority, and we take your concerns seriously. We will immediately address the issues you've highlighted, including the lack of supervision for children, inappropriate behavior from other guests, and maintenance issues in the room. Your feedback helps us improve, and we will take swift action to prevent such incidents from recurring. We understand your decision to leave and will promptly process your refund. Please accept our sincere apologies once again.Extended Stay Ormond Beach Management

2/10 Terrible

Rob

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Extended Stay Ormond Beach Management on 18 Mar 2024
Dear Rob,I am sorry to hear that you didn't enjoy your time during your stay with us in Extended Stay Ormond Beach. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. I hope you give us another chance to earn your loyalty.Extended Stay Ormond Beach Management

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old and in poor condition. Great place for homeless weekly rentals.
Stayed 1 night in Mar 2024
Response from Extended Stay Ormond Beach Management on 13 Mar 2024
Dear Daniel,We apologize for any inconvenience caused. Our team is committed to maintaining high standards and ensuring guest comfort. We appreciate your feedback and will work diligently to address any issues with our facilities. Please feel free to contact us directly so we can discuss your concerns further and improve your experience.Extended Stay Ormond Beach Management

2/10 Terrible

Megan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke detector was detached from wall, kept smelling cigarette smoke during the night, our key card worked when it wanted we had to insert the card like 6 times for it to unlock the door... we had one roll of toilet paper, 1 towel, when we asked for another towel, they were in the dryer and never brought to our room when they were dry, there was mold on the ceiling in the bathroom, there was gooey stuff thrown on the ceiling above the sink, one light working above the sink, no remote for the tv, which we were out most of the time so really didnt need a remote, the a/c worked great, shower was great as well as the bed was comfy, but definitely did not match photos online and we will not be staying there again or at the daysinn as we had friend who had bad experience there as well...
Stayed 3 nights in Mar 2024
Response from Extended Stay Ormond Beach Management on 12 Mar 2024
Dear Megan,We deeply apologize for the multitude of issues you encountered during your stay. Your experience is unacceptable and does not reflect our standards. We take your feedback seriously and will address each concern promptly to ensure such incidents are not repeated. Your comfort and satisfaction are our top priorities, and we're committed to regaining your trust. Thank you for bringing these matters to our attention.Extended Stay Ormond Beach Management

2/10 Terrible

Alfred

Disliked: Cleanliness, staff & service, property conditions & facilities
The name Extended stay implied it was the chain of hotels that are nice. This was a run down motel with sheets over some windows and broken down cars in parking lot with run down facilities and using an adjacent days inn as it's lobby
Stayed 1 night in Mar 2024
Response from Extended Stay Ormond Beach Management on 12 Mar 2024
Dear Alfred,We deeply apologize for any confusion regarding our name. We strive to maintain the highest standards across all our properties. Your feedback regarding the condition and facilities is concerning and will be addressed as soon as possible. We're committed to upholding our brand's reputation and ensuring every guest has a comfortable stay. Thank you for bringing these issues to our attention.Extended Stay Ormond Beach Management

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible room and area. Room was covered in black mold. Was afraid to sit my bag down anywhere. Pictures were clearly of another hotel! Would not recommend.
Stayed 1 night in Mar 2024
Response from Extended Stay Ormond Beach Management on 12 Mar 2024
Dear Jessica,We're deeply sorry for the distress caused by your stay. Your experience does not reflect our standards. Immediate action will be taken to address the mold issue and ensure accurate representation of our property. Your safety and comfort are our top priorities, and we're committed to rectifying this situation. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Extended Stay Ormond Beach Management

2/10 Terrible

Nakiesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked ran down, there were a lot of homeless people around the hotel panhandling for money. not safe. No tv no shower curtain in bathroom.
Stayed 1 night in Mar 2024
Response from Extended Stay Ormond Beach Management on 12 Mar 2024
Dear Nakiesha,We're genuinely sorry for the disappointment you experienced during your visit. Ensuring the safety and comfort of our guests is paramount, and we're disheartened to learn of your concerns. We'll address the issues promptly, including enhancing security measures and improving facilities. Your feedback is invaluable, and we're committed to regaining your trust. Please consider giving us another chance to provide a more positive experience.Extended Stay Ormond Beach Management

2/10 Terrible

EDUARDO

Business traveller
Disliked: Staff & service
I was advised by a hotel representative that I had a reservation but no room available and that I needed to speak with Expedia for a solution. I requested to speak to a manager and was told to call in the morning. I arrived at 11:30 PM with a Paid Non refundable reservation.
Stayed 1 night in Mar 2024
Response from Extended Stay Ormond Beach Management on 11 Mar 2024
Dear Eduardo,We're deeply sorry for the inconvenience and frustration you experienced upon arrival. This is certainly not the level of service we aim to provide. We understand your disappointment, especially after making a non-refundable reservation. We'll investigate this matter further to ensure it doesn't happen again in the future. Please accept our sincere apologies, and we'd like to make this right for you. If you could provide us with your contact information, we'll reach out to discuss how we can best resolve this situation.Extended Stay Ormond Beach Management

2/10 Terrible

Q

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay in the Extended Stay. I had to check-in at the Days Inn where they gave me a room and I stayed for 3 nights. The front staff said I couldn't get breakfast because I booked Extended Stay initially. The Days Inn was not the best either. I'd give it 2 stars. I didn't intend to book Extended Stay, I thought I booked Extended Stay America in Ormond Beach. Unfortunately my reservation was non-refundable so I couldn't afford to cancel. Will not book again.
Stayed 3 nights in Mar 2024
Response from Extended Stay Ormond Beach Management on 7 Mar 2024
Dear Guest,We sincerely apologize for the confusion regarding your booking and the inconvenience it caused. We understand your disappointment and frustration with the situation. We'll review our booking process to prevent such errors in the future. Although your reservation was non-refundable, we'd like to extend our apologies and offer assistance with any future bookings. Your feedback is valuable, and we hope to regain your trust in our services.Extended Stay Ormond Beach Management

2/10 Terrible

christian

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be demolished! It was absolutely beyond dirty and disgusting. When we got to our room and open the door, the room was dirty and disgusting. Someone did not go in and clean after the previous customer used it. Trash was still all over the room. AC was not working, blind was all broken and the room stinks. This property is totally dilapidated. Would not recommend this property just for health reason.
Stayed 1 night in Mar 2024
Response from Extended Stay Ormond Beach Management on 5 Mar 2024
Dear Christian,We sincerely apologize for the unacceptable experience you encountered during your stay. Rest assured, we take your feedback seriously and are implementing immediate measures to address cleanliness issues, AC maintenance, and room conditions. Your comfort and satisfaction are our top priorities, and we invite you to contact our management team directly to discuss your concerns further. We strive to regain your trust and provide a superior experience.Extended Stay Ormond Beach Management

2/10 Terrible

Victor

Disliked: Cleanliness, amenities, property conditions & facilities
This property is in a state of disrepair. I don’t know why they bother to demand a deposit for damages when they don’t fix anything.
Stayed 1 night in Feb 2024
Response from Extended Stay Ormond Beach Management on 26 Feb 2024
Dear Victor,Thank you for sharing your feedback.  We apologize for any inconvenience caused by the condition of our property.  Please be assured that we take all feedback seriously and are actively working to address any maintenance issues to improve our guests' experience.  Regarding the deposit for damages, it's a standard procedure to ensure the upkeep of our facilities.  We value your input and hope to have the opportunity to exceed your expectations on a future visit.  If there are any specific concerns you'd like to discuss further, please don't hesitate to contact our management team directly. Thank you for your understanding.Extended Stay Ormond Beach Management

2/10 Terrible

George, Cockeysville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. I just needed to rest for a few hours before a 16 hour drive. The floor was peeling off. The door would not lock as the metal door jamb had been cut out. I used the table in the room to secure the door. The beds only had sheets and were pushed sideways against the wall. The toilet would not completely flush. Families with young kids lived in this hotel as the were hanging outside there units. The only good thing was the hot water worked.
Stayed 1 night in Feb 2024
Response from Extended Stay Ormond Beach Management on 23 Feb 2024
Dear George,Thank you for bringing this to our attention.  We apologize for the issues you experienced during your stay.  We take the safety and comfort of our guests very seriously and will address the concerns you mentioned.  We appreciate your feedback and hope you will give us another chance to provide you with a better experience in the future.Extended Stay Ormond Beach Management

2/10 Terrible

Neal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sign said checkin at Days Inn after 11pm, but no on at Days Inn showed up for the night shift and had to sleep in car while others stood outside in the cold until early morning. Room 151 was trashed…broken window blinds didn’t cover window, locks and deadbolt didn’t latch, large holes in drywall plugged with plastic bags, exposed 120V wire terminals from A/C on floor, TV doesn’t work, internet doesn’t work, hardwood vinyl flooring was torn up. Requested a move to a new room and that one was a little better, but it smelled bad because there was wet dog food spilled in the A/C register. I asked maid to clean room, but she responded that it was her first day and she was going to quit. Website photos show curtains and a clean exterior and interior. However, those photos are severely outdated and misleading. The property is in a state of disrepair. I believe the property is suffering from lack of help with help wanted signs posted. I think the staff is doing what they can, so issues need to be escalated. Going rate should be $29/nt but I was charged $144/nt.
Stayed 5 nights in Feb 2024
Response from Extended Stay Ormond Beach Management on 22 Feb 2024
Dear Neal,We apologize for the inconvenience you experienced during your stay.  We take your feedback seriously and will address the issues you mentioned with our team to ensure they are resolved promptly.  We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations.  We appreciate your understanding and hope to have the opportunity to welcome you back again in the future.Extended Stay Ormond Beach Management

2/10 Terrible

Gino

Travelled with family
Disliked: Amenities
Disgusting place inside and out.
Stayed 2 nights in Feb 2024
Response from Extended Stay Ormond Beach Management on 21 Feb 2024
Dear Gino,We're truly sorry to hear about your disappointing experience at our hotel.  Please accept our sincere apologies for falling short of your expectations.  We value your feedback and take it seriously as we continuously strive to improve our services and facilities. Our goal is to ensure all our guests have a comfortable and pleasant stay, and we regret that we did not meet that standard during your visit. Thank you for bringing this to our attention.Extended Stay Ormond Beach Management

2/10 Terrible

Jennifer

Travelled with family
Disliked: Property conditions & facilities
The place was not what it said it was. Dirty fridge the beds didn’t align and there were burn marks in the bedding. People pay to live here. The smell of pot was horrible in the evening.
Stayed 1 night in Feb 2024
Response from Extended Stay Ormond Beach Management on 20 Feb 2024
Dear Jennifer,We sincerely apologize for the inconvenience you experienced during your stay. This falls short of the high standards we aim to uphold. Rest assured, we're taking immediate action to address these concerns and ensure a more pleasant experience for all our guests. Your feedback is invaluable, and we appreciate the opportunity to improve. Thank you for bringing these issues to our attention.Extended Stay Ormond Beach Management

2/10 Terrible

Tim, Kissimmee

Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived to the propery for my paid reservation and they told me they had no room for me.
Stayed 1 night in Jan 2024
Response from Extended Stay Ormond Beach Management on 30 Jan 2024
Dear Tim,We sincerely apologize for the inconvenience you experienced upon arrival. This situation falls below our service standards, and we deeply regret any inconvenience caused. Our team is investigating this matter to prevent such occurrences in the future. Please contact our management at [hotel email/phone] so we can address this issue and ensure it is appropriately resolved.Extended Stay Ormond Beach Management

2/10 Terrible

Diane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have a room for us after paying on line with you said sold out.
Stayed 1 night in Jan 2024
Response from Extended Stay Ormond Beach Management on 25 Jan 2024
Dear Diane,We deeply apologize for the inconvenience you faced upon arrival. This situation is unacceptable, and we understand the frustration it caused. We are investigating the issue and will take immediate steps to prevent this from happening in the future. Your experience does not align with our standards, and we sincerely regret the impact on your stay. Please get in touch with our customer service team, and we will work to make things right for you.Extended Stay Ormond Beach Management

2/10 Terrible

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth your time
Worn out floor and furniture. Scary people hanging out on the walkways. The tub faucet leaked, loudly. Lamp did not work, no TV remote. I cancelled the room and moved on.
Stayed 1 night in Jan 2024
Response from Extended Stay Ormond Beach Management on 12 Jan 2024
Dear William,We apologize for the subpar experience during your stay. Our team is addressing maintenance issues promptly to enhance the overall condition. We are also reinforcing security measures to ensure a comfortable environment. Your feedback is valuable, and we hope you consider giving us another opportunity to provide you with a more positive and enjoyable stay in the future.Extended Stay Ormond Beach Management

6/10 Okay

David

Stayed 1 night in Jan 2024
Response from Extended Stay Ormond Beach Management on 12 Jan 2024
Dear David,Thank you for leaving us a rating of your stay with us at Extended Stay Ormond Beach. We work tirelessly to ensure our guests experience the best hospitality in Extended Stay Ormond Beach. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Extended Stay Ormond Beach Management

2/10 Terrible

Antonea

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Extended Stay Ormond Beach Management on 10 Jan 2024
Dear Antonea,I am sorry to hear that you didn't enjoy your time during your stay with us in Extended Stay Ormond Beach. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. I hope you give us another chance to earn your loyalty.Extended Stay Ormond Beach Management

2/10 Terrible

Pedro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overbooked. No room available when i checked in. Slept in car.
Stayed 1 night in Dec 2023
Response from Extended Stay Ormond Beach Management on 10 Jan 2024
Dear Pedro,We sincerely apologize for the inconvenience you experienced during your stay. Overbooking does not reflect our standards, and we deeply regret the impact on your visit. We are investigating the issue to prevent future occurrences. Please get in touch with our customer service for a resolution, and we appreciate your understanding as we work to make amends for this unfortunate situation.Extended Stay Ormond Beach Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel to stay
This hotel should not be available for anyone to stay. Its room is terrible for staying, damaged refrigerator with water all over floor from it. Bed was dirty, bathroom was not clean, TV was not working. I can keep going with it issue. Please fix all of these before you open it for any customer to book. thanks
Stayed 1 night in Dec 2023
Response from Extended Stay Ormond Beach Management on 5 Jan 2024
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay. Please know that we take your feedback seriously, and our team is actively addressing the issues raised. We are committed to delivering a comfortable and enjoyable experience for our guests. Your input is invaluable in our ongoing efforts to enhance our services. We appreciate your understanding and hope for the opportunity to regain your trust in the future.Sincerely,Extended Stay Ormond Beach Management

2/10 Terrible

Rahmel

Disliked: Cleanliness, amenities, property conditions & facilities
really bad smell in room,dirty and overall really bad shape. pictures are not whats advertised. high reviews are fake
Stayed 1 night in Dec 2023
Response from Extended Stay Ormond Beach Management on 1 Feb 2024
Dear Rahmel,We deeply regret the unsatisfactory experience you had. Your feedback is taken seriously, and we urgently address the issues. We are investigating any discrepancies between the advertised images and the current state of our rooms. Please be assured that corrective measures are underway, and we appreciate your patience. We're committed to providing a much-improved experience in the future.Extended Stay Ormond Beach Management

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Room didnt have a curtain so people can see inside. They wanted $100 deposit in CASH. The bed was confortable. It got confusing for me because the name is Extended but there is no kitchen and no laundry.
Stayed 2 nights in Dec 2023
Response from Extended Stay Ormond Beach Management on 12 Dec 2023
Dear Fransisco,Thank you for sharing your feedback. We apologize for the oversight with the curtain and the confusion about our facilities. We'll address the curtain issue promptly, and we appreciate your understanding. Regarding the deposit, we'll review our policies to ensure clarity. Despite the challenges, we're glad you found the bed comfortable. We value your input as it helps us enhance our guest experience.Extended Stay Ormond Beach Management

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk girls were very nice however when i got my room someone else was in it so i was switched to a different one then was kicked out for being in there im handicapped and was made to walk all over the property due to no fault of my own
Stayed 1 night in Dec 2023
Response from Extended Stay Ormond Beach Management on 12 Dec 2023
Dear Kelly,We deeply apologize for the inconvenience you experienced during your stay. This is unacceptable, and we are investigating the matter to ensure it doesn't happen again. Your comfort is our priority, and we regret any distress caused. Please contact our management team directly so we can address this issue and make amends for the inconvenience you endured.Extended Stay Ormond Beach Management

2/10 Terrible

Allan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is falling apart. No lights in the bathroom the floor was very weak. No towels or bedding on the bed
Stayed 1 night in Nov 2023
Response from Extended Stay Ormond Beach Management on 29 Nov 2023
Dear Allan,We apologize for the disappointing experience you encountered during your stay. Your feedback is crucial, and we take it seriously. Please be assured that we are addressing the issues you've highlighted to ensure improvements in our facilities and service. We appreciate your understanding and hope you give us another opportunity to provide you with a better and more comfortable stay in the future.Extended Stay Ormond Beach Management

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff but property is seriously run down. Only saving grace was that the sheets were clean, but that's about it
Stayed 3 nights in Nov 2023
Response from Extended Stay Ormond Beach Management on 29 Nov 2023
Dear Daniel,Thank you for sharing your feedback. We appreciate your kind words about our staff and cleanliness standards. We apologize for any inconvenience caused by the condition of our property. Your concerns will be addressed to improve the overall experience for our guests. We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Extended Stay Ormond Beach Management

4/10 Poor

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
super sketchy property, I was afraid of getting bed bugs. Drove home without staying. Staff was friendly but not attentive to detail. Photocopied my credit card! Would not recommend
Stayed 1 night in Nov 2023
Response from Extended Stay Ormond Beach Management on 23 Nov 2023
Dear Joshua,We sincerely apologize for your concerns and appreciate your feedback. Our team takes cleanliness seriously and conducts regular inspections. We assure you that the issue will be addressed immediately. Regarding credit card information, we prioritize guest privacy and will investigate the matter thoroughly. We value your input and strive to enhance our services. We hope you reconsider and give us another chance to provide a positive experience.Extended Stay Ormond Beach Management

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was disgusting, and didn't even have bed mattresses, just box springs. Things were moldy and nasty. Do not stay here!
Stayed 2 nights in Nov 2023
Response from Extended Stay Ormond Beach Management on 22 Nov 2023
Dear Mike, We're sorry to hear about your negative experience at our hotel. We will consider your feedback as we are constantly trying to improve our offerings and cleanliness. We hope we can make it up to you on your next visit to the area.  Extended Stay Ormond Beach Management

6/10 Okay

Teresa

Liked: Room comfort
Disliked: Property conditions & facilities
Yay! No Bugs!!
For a base, super cheap, no amenities motel the main thing I’m looking for is NO BUGS. Happy to report I didn’t see one my 2 night stay. I’ll stay again because it’s soooo hard to find a cheap place that’s bug free.
Stayed 2 nights in Nov 2023
Response from Extended Stay Ormond Beach Management on 21 Nov 2023
Dear Teresa,Thank you for choosing our motel! We're delighted to hear that you had a bug-free stay and appreciate your positive feedback. Providing a clean and comfortable environment is our priority, even for budget-conscious guests. We look forward to welcoming you back for another hassle-free stay. Safe travels, and thank you for your kind words!Dear Teresa,Thank you for choosing our motel! We're delighted to hear that you had a bug-free stay and appreciate your positive feedback. Providing a clean and comfortable environment is our priority, even for budget-conscious guests. We look forward to welcoming you back for another hassle-free stay. Safe travels, and thank you for your kind words!Extended Stay Ormond Beach ManagementDear Teresa,Thank you for choosing our motel! We're delighted to hear that you had a bug-free stay and appreciate your positive feedback. Providing a clean and comfortable environment is our priority, even for budget-conscious guests. We look forward to welcoming you back for another hassle-free stay. Safe travels, and thank you for your kind words!Extended Stay Ormond Beach Management