Outdoor pool, a heated pool
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Reviews of TownePlace Suites Orlando at FLAMINGO CROSSINGS® Town Center/Western Entrance

3.5 out of 5
TownePlace Suites Orlando at FLAMINGO CROSSINGS® Town Center/Western Entrance
13295 Hartzog Road, Winter Garden, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 796 out of 1142 reviews" "
Rating 8 - Good. 207 out of 1142 reviews" "
Rating 6 - Okay. 78 out of 1142 reviews" "
Rating 4 - Poor. 34 out of 1142 reviews" "
Rating 2 - Terrible. 27 out of 1142 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manavendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 1 night in May 2024

8/10 Good

James

All in all a good stay, no exhaust fan in the toilet/shower area was not pleasant.
Stayed 2 nights in May 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Amenities
Great property!
Stayed 4 nights in May 2024
Response from Aimee on 22 May 2024
Dear Kyle,Thank you so much for your wonderful review. We are so pleased to hear that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 Excellent

Dalisha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aimee on 22 May 2024
Dear Dalisha,Thank you so much for your wonderful review. We truly appreciate the feedback and look forward to a visit from you again in the future.

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with a nice large swimming pool and sitting area around it. They could add variety to breakfast. Same for 4 days. They can alternate change. Overall great experience .
Stayed 4 nights in Apr 2024
Response from KMN on 21 May 2024
We are happy you chose to stay with us, during your visit! We thank you for this feedback and hope to have you come and see us again!

10/10 Excellent

Donald, Louisville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The floorplan of the studio was e cellent
Stayed 4 nights in May 2024
Response from Aimee on 20 May 2024
Dear Donald,Thank you so much for your wonderful review. We are glad to hear that you enjoyed your room during your stay with us and look forward to seeing you again the next time you are visiting the area.

8/10 Good

Jacquelyn

Travelled with partner
Liked: Staff & service, amenities
Shuttle service was nice but did take a while to get to the parks. I would say add about an hour. Hotel was okay with a continental breakfast and pool. There was a huge leak in the breakfast area and elevators down for service.
Stayed 3 nights in Mar 2024
Response from Aimee on 20 May 2024
Dear Jacquelyn,Thank you so much for taking the time to provide such valuable feedback regarding your stay with us. I do apologize for the inconveniences you experienced during your time here but hope you will give us another chance and stay with us again the next time you visit the area.

2/10 Terrible

rahul

Travelled with family and small children
Disliked: Cleanliness, staff & service
Really bad cleaning of the rooms, they cleaned the room but room was so dirty, no vaccum done, no toilet paper changed. So bad we have to call next day for toilet paper in morning. We wasted all our money staying there.
Stayed 3 nights in May 2024
Response from KMN on 21 May 2024
We are very sorry for the experience you had during your stay with us. We do thank you for bringing this to our attention, as we strive to provide the best experience for all our guest. This will be addressed, so this does not occur again.

10/10 Excellent

Kelly Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative was no one told us in advanced there was a $10 day parking fee.
Stayed 7 nights in May 2024
Response from Aimee on 20 May 2024
Dear Kelly,Thank you so much for your wonderful review. We truly appreciate your feedback and look forward to being able to host you again on your next visit to the area.

10/10 Excellent

Brenda M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Aimee on 20 May 2024
Dear Brenda,Thank you so much for your wonderful review. We truly appreciate the feedback and look forward to hosting you again in the future.

8/10 Good

Javier, Ithaca

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This hotel was really good. Facilities are great and the staff were always nice and willing to help. My only complaint is about the bathtub, which was not clean enough and the drain was somehow clogged.
Stayed 4 nights in May 2024
Response from Aimee on 15 May 2024
Dear Javier,Thank you so much for your review. I do apologize about your experience with the bathtub and will share your feedback with our Engineering team regarding the issue. Thank you again for your time and we look forward to hosting you the next time you visit the area.

10/10 Excellent

Faith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice! As someone who lives in the area it is a very nice hotel! And convenient for those with family or friends staying at Flamingo Crossing!
Stayed 1 night in Jan 2024
Response from EW on 6 May 2024
We are so happy you have enjoyed your stay(s) with us and look forward to having you back again!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasent
Stayed 3 nights in Apr 2024
Response from LC on 4 May 2024
Thank You for your feedback!!!

8/10 Good

Paula Cypas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and felt very safe for families. The pool and ping pong tables were fantastic. Staff were all very helpful and friendly. Restaurant food wasn’t good (especially for the price).
Stayed 7 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property. Great staff.
Stayed 1 night in Apr 2024
Response from LC on 4 May 2024
Thank You for your feedback!!!

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fghh
Stayed 4 nights in Apr 2024
Response from LC on 2 May 2024
Thank You for your Feedback!!!!

10/10 Excellent

Robert John

Stayed 3 nights in Apr 2024
Response from Aimee on 20 May 2024
Dear Robert,Thank you so much for your review. We truly appreciate the feedback and look forward to hosting you again in the future.

10/10 Excellent

Jason Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic, would definitely stay there again. The staff were very welcoming and helpful went out there way to help us. It was very clean outstanding.
Stayed 7 nights in Apr 2024
Response from Tara on 29 Apr 2024
Hi Jason Peter, thank you for your kind review. We hope to see you again soon.

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 5 nights in Apr 2024
Response from EW on 28 Apr 2024
We are so happy that you enjoyed your stay with us!

10/10 Excellent

Anupriya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from EW on 27 Apr 2024
We are happy you enjoyed your stay!

10/10 Excellent

Jenique

Stayed 2 nights in Apr 2024
Response from Aimee on 15 May 2024
Dear Jenique,Thank you so much for your wonderful review. We truly appreciate the feedback and look forward to hosting you again in the future!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disney without paying the hefty Disney hotel prices…great place..would recommend.
Stayed 2 nights in Apr 2024
Response from KMN on 25 Apr 2024
We are so glad your enjoyed your time with us! We thank you for this feedback and look forward to your next visit!

10/10 Excellent

Kathryn, Pontypool

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was the second Townplace Suites we stayed at (either side of the cruise) and it was a nice property. The pool area was really good with plenty of space and loungers. Our last day we ate at the Flamingo Grill which was also good.
Stayed 4 nights in Apr 2024
Response from KMN on 25 Apr 2024
We are very happy to hear that your visit with us went well. we thank you for taking the time to provide this feedback. We look forward to your next visit!

10/10 Excellent

Susan

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from LC on 23 Apr 2024
Thank you for your feedback, we hope to have you back soon!

8/10 Good

jason

Travelled with partner
Liked: Staff & service
Stayed 6 nights in Apr 2024
Response from LC on 23 Apr 2024
Thank you for your feedback, we hope to have you back soon!

10/10 Excellent

marilu

Stayed 1 night in Jan 2024
Response from KMN on 13 May 2024
We are so happy, you enjoyed your stay with us! We thank you for providing this feedback. We look forward toy our next visit!

10/10 Excellent

leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from LC on 23 Apr 2024
Thank you for your feedback, we hope to have you back soon!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from LC on 23 Apr 2024
Thank you for your feedback, we hope to have you back soon!

8/10 Good

Erick

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024
Response from KMN on 20 Apr 2024
We thank you for staying with us! and cant wait to have you come back and visit with us!

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service
First time traveling with my 8mo old, called ahead to ensure a crib for her stay. They “ran out” of pack b plays and the baby was left to sleep on the floor! Was told there is nothing they can do.
Stayed 2 nights in Apr 2024
Response from LC on 19 Apr 2024
Please receive our most sincere apologies for the inconvenience caused to you, our crib inventory is limited, and request are based on availability. Thank You for your feedback, this helps us to improve our service.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, amenities
The access to the property was very difficult (construction around the entire front/parking lot area). When you'd question the staff they either wouldn't respond or act like they didn't know what was going on.
Stayed 2 nights in Apr 2024
Response from LC on 19 Apr 2024
Thank you for your feedback and please receive our most sincere apologies for the inconvenience, we are currently working on refresh our parking space and this cause the temporary closure of the main entrance. We will address your comments about or staff to make sure it will not happen again.

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect small hotel when traveling with family.
Stayed 7 nights in Apr 2024
Response from EW on 19 Apr 2024
We are happy you enjoyed your stay. Please come back soon!

10/10 Excellent

Precious

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience during our stay at the hotel. All the staff are warm and accommodating. The breakfast food was delicious and the ambiance is cool and relaxing! Will definitely come back and recommend to friends and family!
Stayed 2 nights in Apr 2024
Response from EW on 17 Apr 2024
We are very happy you enjoyed your time with us, come back with your friends and family soon!

10/10 Excellent

Dmitry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from KMN on 16 Apr 2024
We thank your for staying with us and glad you enjoyed. We thank you for sharing this feedback with us. We look forward to your next visit.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from KMN on 16 Apr 2024
We thank you for staying with us and providing feedback. It is greatly appreciated!

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 2 nights in Mar 2024
Response from LC on 14 Apr 2024
We appreciate your feedback and we hope to have you back soon!

8/10 Good

Holly

Travelled with family
Liked: Amenities, property conditions & facilities
It was very close to the parks, yet far enough away to relax
Stayed 4 nights in Apr 2024
Response from ADOS on 12 Apr 2024
Hello,Thank you for your feedback, we are thrilled you enjoyed our location! We hope we can exceed your expectations on your next visit!

10/10 Excellent

Diannr Aizle

Stayed 1 night in Apr 2024
Response from LC on 2 May 2024
Thank You for your Feedback!!!!

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service
The stay overall was great the only issue was the bathroom sink in one of the rooms wasn’t draining properly. Otherwise we’ll definitely be staying here in the future
Stayed 4 nights in Apr 2024
Response from ADOS on 12 Apr 2024
Hello Kellie,Thank you for your feedback we made sure to report to proper team on-site, we hope we can welcome you back and exceed your expectations on your next visit!

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ADOS on 12 Apr 2024
Hello Don,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Taisuky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ADOS on 12 Apr 2024
Hello Taisuky,Thank you for your review, we hope we can welcome you back soon!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from ADOS on 12 Apr 2024
Hello,Thank you for your feedback, we are glad you enjoyed your stay and hope you choose TownePlace Suites again!.

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient and well equipped except no wine glasses. We had a 2 bedroom suite so it would have been nice to have wine glasses and when we asked if we could get some at the front desk they said no , they did not seem happy at our request
Stayed 2 nights in Apr 2024
Response from LC on 14 Apr 2024
Thank you for your feedback, we will share this with our Team to take in consideration your comments.

8/10 Good

Mayuri Ortiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ADOS on 12 Apr 2024
Hello Mayuri,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

6/10 Okay

Paresh

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 7 nights in Mar 2024
Response from ADOS on 12 Apr 2024
Hello Paresh,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Monica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here. Exceptional stay. Will stay again.
Stayed 2 nights in Apr 2024
Response from ADOS on 12 Apr 2024
Hello Monica, Thank you for continuing to choose TownePlace Suites! We value your loyalty and thank you for leaving this kind review!

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from ADOS on 12 Apr 2024
Hello Robert,Thank you for your feedback, we hope we can welcome you back again soon!

2/10 Terrible

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quiet but the cleaning staff threw away some important business papers I had in my room. No grits or hash browns for breakfast and the pillows and mattress were terrible.
Stayed 7 nights in Mar 2024
Response from LC on 14 Apr 2024
Please received our most sincere apologies for the inconvenience caused to you, it is not out norm, we will share this with our team to make sure your concerns are addressed.

10/10 Excellent

Valeri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle,pool
Stayed 7 nights in Mar 2024
Response from ADOS on 12 Apr 2024
Hello Valeri,Thank you for your feedback, we are glad your enjoyed our pool and shuttle to Walt Disney World. We hope we can welcome you back soon!

8/10 Good

James Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient area, room was nice.
Stayed 4 nights in Apr 2024
Response from ADOS on 12 Apr 2024
Hello James Anthony,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.