Outdoor pool

Reviews of Residence Inn by Marriott Orlando Airport

3 out of 5
Residence Inn by Marriott Orlando Airport
7024 Augusta National Dr, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1001 reviews" "
Rating 8 - Good. 243 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gaston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suite , staff very polite , very helpfull , will stay there again!
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Gaston, Thank you for sharing your feedback regarding your recent stay at Residence Inn Orlando Airport. We are delighted to hear that you enjoyed our immaculate accommodations. Our team endeavors to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. We look forward to welcoming you back for another outstanding visit in the future.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to seaworld and shopping
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Victor, Thank you for choosing Residence Inn Orlando Airport and sharing your feedback. Providing easy access to popular attractions and amenities is something we take pride in, and we are thrilled to hear that you found our location convenient for visiting SeaWorld and exploring shopping options nearby. We look forward to welcoming you back the next time you are in the area.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice rooms kitchen beautiful pool and grounds super close to the airport and breakfast included!!
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Dina, Thank you for choosing Residence Inn Orlando Airport and for sharing your feedback. We are delighted to hear that our convenient location near the airport added ease to your travel itinerary. It also brings us great joy to learn that you found our accommodations to be spotless and that you were able to relax and enjoy our outdoor pool area. Additionally, we are pleased to know that our complimentary breakfast offerings contributed to your overall experience. We look forward to welcoming you back for more memorable moments. Sincerely,Marisela Keller,General Manager

6/10 Okay

Richard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Richard, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Marisela Keller,General Manager

8/10 Good

Li

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle bus calling is easy in airport, but wait it up to one hour to pick up.
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Li, Thank you for choosing Residence Inn Orlando Airport and for sharing your feedback. While we are delighted to know that you enjoyed your overall expereince with us, we sincerely apologize for the inconvenience you encountered with our shuttle service. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Upgrade was appreciated, even though my stay was only one night.
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Greg, Thank you for taking the time to share your feedback regarding your recent stay at Residence Inn Orlando Airport. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We look forward to welcoming you back again soon.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Chantal, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Orlando Airport, and we look forward to welcoming you back soon. Sincerely,Marisela Keller,General Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Christina, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Orlando Airport, and we look forward to welcoming you back soon.Sincerely,Marisela KellerGeneral Manager

8/10 Good

Richard

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Richard, We are delighted you had a great stay at Residence Inn Orlando Airport. Thank you for the kind rating, and we look forward to hosting you again soon.Sincerely,Marisela KellerGeneral Manager

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late, shuttle collected us from airport Bus stops A4 or A42 is where you need to go to. Check in was quick and free goodies bag of water and snacks we given to us. Receptionist very friendly Room very tidy and spacious
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Ian, Thank you for being our guest at Residence Inn Orlando Airport and for your fantastic feedback. We are pleased to know that you enjoyed our refreshing accommodations, excellent service, and proximity to the airport. We always strive to provide exceptional hospitality to every guests; therefore, we are glad that we exceeded all of your expectations. Thank you again, and we look forward to welcoming you back soon.Sincerely,Marisela KellerGeneral Manager

8/10 Good

Paula

Travelled with family and small children
Liked: Cleanliness
Big room with lots of space. Free airport transport.
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Paula, Thank you for your fantastic review! We are delighted to know you loved each and every aspect of our hotel, especially the spacious accommodations and complimentary shuttle service. We hope to welcome you back soon to Residence Inn Orlando Airport.Sincerely,Marisela KellerGeneral Manager

10/10 Excellent

Cherissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Dear Cherissa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Orlando Airport; we hope to see you again soon. Sincerely,Marisela KellerGeneral Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Property was dated
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Donald, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We appreciate your rating and hope to have the pleasure of welcoming you back in the future.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Kollyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy to get to/from the airport! Lots of eateries around. Nice, cleans and spacious rooms.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Kollyn, We appreciate you sharing your wonderful review of the Residence Inn Orlando Airport. It was a pleasure know you found our proximity to the airport convenient for your travel plans. We also want to thank you for mentioning our convenience to various restaurants and shopping which made your stay enjoyable and that you had a relaxing time in your spacious room. Thank you for making us part of your visit, and we look forward to serving you soon. Sincerely,Marisela Keller,General Manager

8/10 Good

James, Vancouver

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it.
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Dear James, Thank you for sharing your feedback regarding your recent stay at Residence Inn Orlando Airport. It was a pleasure to read how much you enjoyed your spacious, comfortable room and the outstanding service by our staff. We will share your wonderful comments with our team. We look forward to welcoming you back the next time you are in the area.Sincerely,Marisela Keller.General Manager

6/10 Okay

Florfina, Des Moines

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom has no exhaust pan.
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Dear Florfina, Thank you for sharing your feedback. While we are delighted to know that you enjoyed most aspects of your visit, we sincerely apologize for the inconvenience you encountered with your room. Your comfort is paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate individuals to ensure the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a flawless visit.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Sue

Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Sue, Thank you for choosing Residence Inn Orlando Airport and for the excellent rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. It was a pleasure to have you as our guest, and we look forward to welcoming you back the next time you are in the area.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Shirley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient ,friendly staff and close to stores and places to eat.
Stayed 1 night in Apr 2024
Response from General Manager on 4 Apr 2024
Dear Shirley, Thank you for choosing the Residence Inn Orlando Airport for your stay and for sharing your experience. It was a pleasure to read how much you enjoyed the convenience of our location and the friendliness of our team. We appreciate you being our guest and hope that you will return soon.Sincerely,Marisela Keller,General Manager

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Dear Bill, Thank you for choosing Residence Inn Orlando Airport and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely,Marisela Keller,General Manager

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Maria, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Orlando Airport, and we look forward to welcoming you back soon. Sincerely,Marisela Keller,General Manager

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with competent and friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Margaret, Thank you for sharing your honest feedback regarding your recent stay at the Residence Inn Orlando Airport. Your compliments were a pleasure to read, and we were delighted to learn that our associates took excellent care of you. We look forward to welcoming you back soon.Sincerely,Marisela KellerGeneral Manager

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted place close to airport. Free shuttle service to/from airport. Spacious 2 room suite.
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Nancy, Thank you for providing wonderful feedback regarding your stay at the Residence Inn Orlando Airport. We are happy our proximity to the airport was perfect for your needs and that you could take advantage of our convenient and friendly shuttle service. It is also nice to read that you loved our spacious accommodations. We look forward to welcoming you again soon.Sincerely,Marisela KellerGeneral Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and room was spacious.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear John, Thank you for sharing your stay experience at the Residence Inn Orlando Airport with other fellow travelers online. It means a lot for us to learn that we exceeded your expectations with our spacious and clean accommodations. We appreciate you choosing to stay with us and look forward to welcoming you back soon.Sincerely,Marisela KellerGeneral Manager

10/10 Excellent

Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and well equipped room / efficiency, which was the perfect place to stay before an early flight.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Margaret, Thank you for your recent stay at the Residence Inn Orlando Airport and for sharing your experience online with fellow travelers. It is great to read that you were pleased with your accommodations and that this was perfect for your travel plans. In addition, our convenient suite design that includes dedicated living, dining, and sleeping areas makes it most comfortable for business or pleasure stays. We appreciate your comments and look forward to your return.Sincerely,Marisela KellerGeneral Manager

10/10 Excellent

Lailani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Theres a kitchen for me to cook and fridge to store food. Good staff
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Lailani, Thank you for choosing Residence Inn Orlando Airport and for sharing your feedback. We strive to provide an enjoyable and memorable experience, and we are delighted to hear that you found our immaculate accommodations and impeccable service to your liking. Your satisfaction is our top priority, and we look forward to welcoming you back the next time you are in the area.Sincerely,Marisela Keller,General Manager

2/10 Terrible

Edwin

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Arrived early morning due to delayed flight. Nobody was answering the phone we can be picked up by their shuttle. Ended up getting an Uber. A/C was very noisy and had trouble sleeping in the room
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Edwin, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the service lapse and the noisy air conditioning unit, Providing a comfortable atmosphere and wonderful hospitality are the core of our mission, and we regret falling short in this regard. Rest assured, your comments will be addressed appropriately to enhance the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Sincerely,Marisela Keller,General Manager

6/10 Okay

adrian, TORONTO

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Adrian, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Stevanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Stevanna, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Orlando Airport, and we look forward to welcoming you back soon. Sincerely,Marisela Keller,General Manager

10/10 Excellent

Samuel

Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Samuel, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Orlando Airport, and we look forward to welcoming you back soon. Sincerely, Marisela Keller,General Manager

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the free airport shuttle was very convenient. No complaints, would definitely stay here again.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Samuel, Thank you for choosing Residence Inn Orlando Airport and sharing your feedback. We are delighted to hear that you found our proximity to the airport and diverse dining options convenient for your travel plan. We are also thrilled to know that our complimentary shuttle service contributed to your overall experience. We look forward to welcoming you back the next time you are in Orlando.Sincerely,Marisela Keller,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear David, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Orlando Airport, and we look forward to welcoming you back soon. Sincerely,Marisela Keller,General Manager

2/10 Terrible

Rob

Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Rob, Thank you for taking the time to review our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We appreciate your feedback and hope that you will choose us again so that we can provide you with the exceptional visit you deserve. Sincerely,Marisela KellerGeneral Manager

10/10 Excellent

james h

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient to Orlando international airport. Numerous places for food, beverage and other amenities.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Residence Inn Orlando Airport. We are delighted to know that you found our proximity to the airport, diverse dining options, and other amenities convenient for your travel plans. We look forward to welcoming you back in the future.Sincerely,Marisela Keller,General Manage

10/10 Excellent

ann, deerfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Ann, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Orlando Airport, and we look forward to welcoming you back soon. Sincerely,Marisela Keller,General Manager

4/10 Poor

Kim

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Carpet had tears in it. Ceiling wall paper ( i guess you can call it that ) was peeling off, tiles were uneven and moving in the bathroom. There was also a random contact lens on the bathroom floor when we first walked into the room. We needed it for 8 hours before a flight so i didn’t feel like complaining after a long 4 days at Disney… but unhappy of the condition of the room for the price paid. Would not stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Kim, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the condition of your room. Your comfort is paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to enhance the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Faouzi

Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Faouzi, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Orlando Airport, and we look forward to welcoming you back soon. Sincerely,Marisela Keller,General Manager

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right by the airport Suite with kitchenette Wonderful amenities We didn't have a vehicle but could walk to everything we needed Staff and their service the best part
Stayed 2 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Bethany, Thank you for choosing the Residence Inn Orlando Airport for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our amenities were perfect for your needs. We are also glad to know that our location was convenient for you and that our staff took great care of you. It was a pleasure hosting you and we look forward to welcoming you back soon. Sincerely,Marisela KellerGeneral Manager

8/10 Good

Beverley

Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Beverley, All of us at Residence Inn Orlando Airport appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely,Marisela KellerGeneral Manager

10/10 Excellent

Cody

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 1 night after a cruise before a flight home. We wish we would’ve had longer. This hotel is spacious, clean, and in a great location. We were able to find dinner and shopping for the whole family. The free breakfast is incredible, the 2 ladies running it are so friendly and happy, they made our morning great. The airport shuttle was a great perk. This is definitely the place we plan to stay at every time we come back to Orlando.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Cody, Thank you for choosing Residence Inn Orlando Airport and sharing your feedback. We are delighted to hear that you enjoyed our convenient location, spacious accommodations, and courteous service. It is also wonderful to learn that you found our delicious breakfast offerings and shuttle service to your liking. We look forward to welcoming you back in the future.Sincerely,Marisela Keller,General Manager

8/10 Good

Elaine

Liked: Amenities
Liked that i could walk to some stores. Room soundproof
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Elaine, Thank you for sharing your feedback regarding your recent stay at Residence Inn Orlando Airport. We are thrilled to hear that you found our proximity to stores convenient and that you enjoyed our well-maintained accommodations. We look forward to welcoming you back the next time you are in the area.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Very comfortable room
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Michael, Thank you for choosing Residence Inn Orlando Airport and sharing your feedback. We are delighted to know that you enjoyed our convenient location and immaculate accommodations. We look forward to welcoming you back for another wonderful visit.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Andrea,

Travelled with family
Liked: Cleanliness, staff & service, amenities
We arrived very early after cruise debarkation and they were able to store our luggage and had a room ready by noon! Great front desk staff.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Andrea, Thank you for choosing Residence Inn Orlando Airport and sharing your feedback. We are delighted to know that our front desk associates' attentive service made a positive impact on your stay. We look forward to welcoming you back for another seamless experience. Sincerely,Marisela Keller,General Manager

10/10 Excellent

Andrew, New Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dark skin guy at front desk was great. Very polite, full of info, and welcoming.
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Andrew, Thank you for choosing the Residence Inn Orlando Airport for your recent stay and for taking the time to share your appreciation of our front desk associate's service during your visit. They work diligently to make every guest's experience the best it can be so they will be glad to hear that they were successful in this effort. We hope that you will plan to return the next time your travels bring you back to Orlando.Sincerely,Marisela Keller,General Manager

6/10 Okay

Kathleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room was fine. Nice to have mini kitchen. Hallways / common areas dirty. Looks like it needs a major overhaul. Staff areas was helpful and kind.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Kathleen, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our comfortable accommodations and courteous service. However, we sincerely apologize for the inconvenience you encountered with the cleanliness issues of common areas. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our housekeeping team to ensure it is not repeated going forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Brent

Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Brent, Thank you for your terrific rating of Residence Inn Orlando Airport. We are pleased your stay with us was excellent, and we look forward to welcoming you back soon. Sincerely,Marisela KellerGeneral Manager

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. The area felt safe, we took a morning walk around neighborhood. We walked to and from dinner also.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Tammy, Thank you for sharing your feedback regarding your recent stay at Residence Inn Orlando Airport. We are delighted to hear that you enjoyed our convenient location and well-maintained accommodations. We look forward to the pleasure of welcoming you back for another outstanding visit.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Very convenient for airport. The free shuttle service was great.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Paul, Thank you for sharing your feedback regarding your recent stay at Residence Inn Orlando Airport. We are delighted to hear that you enjoyed our convenient location and impeccable service. It is also wonderful to know that you took advantage of our complimentary shuttle service. We look forward to welcoming you back in the future.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Feb 2024
Dear Catherine, Thank you for your kind words regarding your stay at the Residence Inn Orlando Airport. We are thrilled you enjoyed your stay with us, and we appreciate your generous comments about our optimal location. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience.Sincerely,Marisela Keller,General Manager

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Kenneth, Thank you for choosing the Residence Inn Orlando Airport for your stay and for sharing your experience. It was a delight to know you had a pleasant time with us. We appreciate you being our guest and hope that you will return soon.Sincerely,Marisela Keller,General Manager

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Fiona, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Orlando Airport, and we look forward to welcoming you back soon. Sincerely,Marisela Keller,General Manager