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Reviews of Novel Retreat | Themed Bedrooms | Games Room

Novel Retreat | Themed Bedrooms | Games Room
Kissimmee, FL

Reviews

6.6
Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 2 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

8.4/10

Cleanliness

Reviews

6/10 Okay

Jeff S.

Liked: Cleanliness
No hot tub.
It was nice
Stayed 5 nights in Jan 2024
Response from VrboOwner on 7 Feb 2024
Thank you for your review. Spa and pool heat was not added and paid for on this reservation. That is a separate add on charge. FVH_Staff

10/10 Excellent

michelle h.

Liked: Cleanliness
I’d stay again!
Everything was wonderful! The amenities, the rooms, the kitchen… everything was amazing. The only complaint I had from one of the kids was the comforters on the beds smelled like sweat. Other than that, everything was great!
Stayed 4 nights in Feb 2022
Response from VrboOwner on 24 Feb 2022
Thank you for your 5 star rating. We would love to have you back!

4/10 Poor

Steve A.

No help with issues
We stayed at this property for one week and from day 1were given zero support to issues around the home. When you spend this kind of money you expect for everything in the property listing to be available to you. Unfortunately some issues arose were no one’s fault, however there was very little support or communication when we tried to get some help. The Dryer went out within minutes of our first load of laundry (10 people traveling for 3 days to get there and picking very light). By the time we realized there was a major issue our 2nd load was soaked in the washer. We reached out the next morning at 7am and by 8 someone had texted us back to say they would send out a techician for the dryer as well as some gaming issues (ping ping board came with no balls and paddles broken and in the trash can. The basketball hoops had full sized basketballs that wouldn’t even go through, not to mention the whole game was pretty much falling apart and the fooze ball table was setup completely wrong and had no ball. We were told to give them 24 hours and we did with no response or update or call from someone. The next evening almost 48 hours later I followed up multiple times and had no response from anyone. I finally got through to someone who told me they had come out and could not fix it. Basically said they could help us Google to find laundry. Completely useless and the lack of communication was unprofessional. We were told an appliance company will have to come out to repair the part and there was no ETA on repair( which I understand but not a solution. I requested some sort of minimum refund for not having laundry available on site and never got a response. On the day we checked out six days after the original issue we got an email saying they had put in a work order and that to give them a few more days to correct it and they could not refund any money. This was such a horrible stay that I would never recommend someone staying at this property or A Florida Vacation Home property because there was ZERO communication or help with an issues that ended up costing us more money to do our laundry off site and spent 3 hours of our vacation 2 different times sitting at a sketchy laundry mat trying not to be asked for money or have anything stolen. All of this on top of the constant noise from neighbors partying all night long and the house needed many upgrades to fixtures and paint. Also AC was horrible even in December!
Stayed 7 nights in Dec 2021
Response from VrboOwner on 27 Sept 2022
Thank you for your review. We apologize for any inconvenience you experienced during your stay. We will pass on your feedback to our management Team. We hope we can make it up to you on your future visit. -FVH Team

4/10 Poor

James

Stayed 6 nights in Dec 2021

2/10 Terrible

Johnny A.

Liked: Cleanliness
Definitely DO NOT Recommend
This property is not nearly as nice as the pictures make it seem and the customer service is atrocious. The dryer was found broken upon our arrival. We communicated this to the management company. 5 days later when we left and they still couldn’t be bothered to send someone out to fix it despite the fact that we repeatedly asked them to. - The place is worn HARD! Carpet is gross, walls are damaged and desperately need a repaint. - Basketball hoop in garage is destroyed and needs tossed. One ping pong paddle. No ball for foosball. No games for XBox - Only 6 coffee mugs and 5 wash clothes provided for our group of 12. We had to share washcloths and mugs. - Pool is freezing and the “hot tub” looking feature is just freezing cold pool water - Towel racks in multiple bathrooms fall off the wall. - Blinds are broken everywhere and most bedrooms don’t have curtains to block light. - No dish towels - Internet is incredibly slow Overall just a really beat down house for the money with no desire by the management company to do anything but collect your money.
Stayed 5 nights in Dec 2021

10/10 Excellent

Barbara N.

Liked: Cleanliness
Great property!
Would stay again!
Stayed 7 nights in Sep 2021
Response from VrboOwner on 6 Nov 2021
Hello Barbara, thank you for your feedback! We hope to see you again soon! -FVH

10/10 Excellent

Verified traveller

Liked: Cleanliness
Orlando getaway
This property was an exceptional find for what we needed all communications were friendly and quick response. The house was exactly as described.
Stayed 4 nights in Dec 2020
Response from VrboOwner on 4 Sept 2021
Thank you for the great review.We are pleased you have enjoyed your stay.Please come back and visit soon!