4/10 Poor
Alana
27 Mar 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This villa is adorable. It was beautifully decorated and clean! We had an easy time finding the property as well as everything is well marked. We did have to request toilet paper and more garbage bags since it wasn’t well stocked. My biggest issue is that the owners are falsely advertising. We were rejected from the pool at the beach club because the owners didn’t renew the annual passes. The whole point of my vacation with my children was to hang by a pool for a few days (we stayed 6 nights). The owner took hours to get back to me, and basically said sorry, you’re out of luck. I reached out to the other contact and they never even responded. (2 contacts listed if you need anything during stay) I was embarrassed and angry since we had nowhere to go and for my kids to swim. The people in the lobby couldn’t help since the owners rent direct on Expedia. Be aware, there is nobody onsite to help. I paid a significant amount of money the following day to use another resort pool. The owners have yet to respond to me about a refund for at least the money I spent on another pool. Also there is 1 king bed and 1 queen, and a twin with a bedroom with no door upstairs. The photos are not clear. I will not be renting directly from owners on this property again, Vstays and Rentyl have kiosks located in the lobby…go there instead. It is a beautiful resort and great area to stay.
Alana
Stayed 6 nights in Mar 2024