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Reviews of Hilton Garden Inn Orlando East/UCF Area

3 out of 5
Hilton Garden Inn Orlando East/UCF Area
1959 N Alafaya Trl, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 704 out of 1218 reviews" "
Rating 8 - Good. 335 out of 1218 reviews" "
Rating 6 - Okay. 108 out of 1218 reviews" "
Rating 4 - Poor. 41 out of 1218 reviews" "
Rating 2 - Terrible. 30 out of 1218 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Litricia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Kens Augustin on 14 May 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Jaqueline, BOCA RATON

Liked: Cleanliness, amenities, property conditions & facilities
Well located and clean hotel.
Stayed 1 night in May 2024
Response from Kens Augustin on 10 May 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

6/10 Okay

Jean, Margate

Stayed 1 night in Feb 2024
Response from Kens Augustin on 23 Apr 2024
Thank you for your feedback.

6/10 Okay

Karyn

Travelled with family
Liked: Amenities
Rooms are a bit outdated/musty. Noisy
Stayed 1 night in Apr 2024
Response from Kens Augustin on 22 Apr 2024
Thank you for your feedback.

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
What a friendly greeting I received upon arrival. I was given options regarding floor levels and I thought that was just another nudge in “going the extra mile”.
Stayed 1 night in Apr 2024
Response from Kens Augustin on 15 Apr 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

6/10 Okay

Rosalyn

We could here the conversation from the people next door.
Stayed 1 night in Apr 2024
Response from Kens Augustin on 4 Apr 2024
Thank you for your feedback.

10/10 Excellent

Ortelio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kens Augustin on 26 Mar 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kens Augustin on 26 Mar 2024
Thank you for your feedback.

8/10 Good

Diana

Liked: Amenities
Courteous front desk and cleaning personnel
Stayed 2 nights in Mar 2024
Response from Kens Augustin on 26 Mar 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Keelan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly at check-in!
Stayed 1 night in Mar 2024
Response from Kens Augustin on 15 Mar 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good location and overall very happy with the stay
Stayed 1 night in Mar 2024
Response from Kens Augustin on 14 Mar 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Linda

Stayed 4 nights in Mar 2024
Response from Kens Augustin on 1 Apr 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Caleb

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Kens Augustin on 13 Mar 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

2/10 Terrible

Henley

Stayed 1 night in Mar 2024
Response from Kens Augustin on 29 Mar 2024
Thank you for your feedback.

8/10 Good

Douglas, Aurora

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kens Augustin on 5 Mar 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

2/10 Terrible

Joanne C

Stayed 1 night in Feb 2024
Response from Kens Augustin on 27 Feb 2024
Thank you for your feedback.

10/10 Excellent

Timothy, Lake Worth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice job
Stayed 1 night in Feb 2024
Response from Kens Augustin on 27 Feb 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Jorge

Stayed 1 night in Feb 2024
Response from Kens Augustin on 26 Mar 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good all around. Nothing stands out , good or bad
Stayed 1 night in Feb 2024
Response from Kens Augustin on 20 Feb 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Randy

Liked: Cleanliness, room comfort
I’ll be back!
Very pleased, will be back😊
Stayed 1 night in Feb 2024
Response from Kens Augustin on 12 Feb 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

8/10 Good

PEDRO

Liked: Cleanliness, property conditions & facilities
Normally breakfast is included in most Hilton Garden Inns, not the case here. Rooms are a bit dated and dark. Shower stall needs updating. Bed was comfy and the staff was very friendly
Stayed 1 night in Feb 2024
Response from Kens Augustin on 5 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

8/10 Good

Tom

Liked: Cleanliness
Property needs a refresh, pretty tired rooms
Stayed 1 night in Feb 2024
Response from Kens Augustin on 5 Feb 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Courtney

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kens Augustin on 5 Feb 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

8/10 Good

PAOLA, Waxhaw

Stayed 3 nights in Jan 2024
Response from Kens Augustin on 20 Mar 2024
Thank you for staying with us. We love the feedback and hope to see you again soon

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Kens Augustin on 20 Mar 2024
Thank you for staying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Timothy M

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The Hotel is well maintained.
Stayed 4 nights in Jan 2024
Response from Kens Augustin on 26 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Theresa, Stuart

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kens Augustin on 26 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

8/10 Good

Yasukane

Stayed 1 night in Dec 2023
Response from Kens Augustin on 26 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Lacey

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Kens Augustin on 23 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

4/10 Poor

Rachelle

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities
I checked into room that had a horrible smell of mildew and then found 2 roaches and a huge hole in the far right corner of the room. The carpet looked dirty in both. The facility looked dated and worn. I have stayed at various Hilton Gardens over the years and never felt so disappointed. Especially for price.
Stayed 1 night in Jan 2024
Response from Kens Augustin on 17 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

10/10 Excellent

Brad

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Kens Augustin on 17 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Kens Augustin on 17 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Amparo

Liked: Cleanliness, room comfort
Short Trip
the hotel was perfect for a short stay and weekend get a way.
Stayed 1 night in Dec 2023
Response from Kens Augustin on 17 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

charlie

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Kens Augustin on 17 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, property conditions & facilities
I love that it was a quiet hotel
Stayed 3 nights in Dec 2023
Response from Kens Augustin on 17 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

8/10 Good

Israel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from Kens Augustin on 17 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

8/10 Good

peter

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Kens Augustin on 17 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Brad

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Dec 2023
Response from Kens Augustin on 17 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Guillermo

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Kens Augustin on 2 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

8/10 Good

Anna

I always love holto
Stayed 3 nights in Dec 2023
Response from Kens Augustin on 2 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Caterina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was close to all
Stayed 3 nights in Dec 2023
Response from Kens Augustin on 2 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Kevin

Stayed 3 nights in Dec 2023
Response from Kens Augustin on 2 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

4/10 Poor

Kesha

Disliked: Amenities
They are very misleading about the breakfast! They will make you pay $16 if you don’t have the bed and breakfast package, which is fine but very misleading! I heard multiple other people complaining at the hotel desk about this…The water in the shower was also cold, which is just not good after a long day. I called and they said they’d fix it and never did but it was very unpleasant.
Stayed 2 nights in Dec 2023
Response from Kens Augustin on 2 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

10/10 Excellent

Canchi

Stayed 1 night in Dec 2023
Response from Kens Augustin on 2 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Pablo

Stayed 2 nights in Dec 2023
Response from Kens Augustin on 2 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, amenities
Easy access, morning complimentary coffee, nice staff
Stayed 3 nights in Dec 2023
Response from Kens Augustin on 2 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Marjorie

Stayed 1 night in Dec 2023
Response from Kens Augustin on 2 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

10/10 Excellent

Tami, Ocala

Very nice. Clean. And quiet! Thank you.
Stayed 1 night in Dec 2023
Response from Gerald Miller on 13 Dec 2023
Thank you so much for the great review. We hope to see you again soon.

10/10 Excellent

Johnell

Stayed 2 nights in Nov 2023
Response from Kens Augustin on 2 Jan 2024
Thank you for saying with us. We love the feedback and hope to see you again soon.

4/10 Poor

Annmarie

Travelled with partner
Liked: Amenities, property conditions & facilities
For the price of the room, I expected it to be nicer. The room had a musty smell, the floor of the bathroom was not clean, and I am not sure about the tub. We were too exhausted to change rooms. Lesser hotels provide better breakfasts. Thought it disappointing that only continental breakfast was free. You provide more, but at an additional cost. We should have stayed at the Hampton inn. Their rooms are nicer and they provide a good breakfast. At least the employees were friendly, and they had a nice fitness center.
Stayed 4 nights in Nov 2023
Response from Kens Augustin on 28 Nov 2023
Thank you for your feedback.