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Reviews of Grand Hotel Kissimmee at Celebration

2.5 out of 5
Grand Hotel Kissimmee at Celebration
3104 Parkway Boulevard, Kissimmee, FL

Reviews

7.4

Good

Rating 10 - Excellent. 322 out of 879 reviews" "
Rating 8 - Good. 232 out of 879 reviews" "
Rating 6 - Okay. 135 out of 879 reviews" "
Rating 4 - Poor. 83 out of 879 reviews" "
Rating 2 - Terrible. 107 out of 879 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Nathaniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank You
Stayed 1 night in May 2024
Response from NOEL on 22 May 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

4/10 Poor

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They had dehumidifiers everyone as opposed to it being integrated to their central ac. It made the place seem tacky. There was a lot of stains around the lights. It was not just noticeable but very apparent. The bathroom was poorly lit, taking a bath/shower was not pleasant because of it. The main room only had 3 small lamps making the main room also very poorly lit. The TV had the worst channels available and the worst quality I have ever seen in a 3 star hotel. This place should be advertised as a dirty 2 star hotel.
Stayed 3 nights in May 2024
Response from NOEL on 21 May 2024
Dear Guest, Thank you for taking the time to give us feedback on your stay experience. We are sorry to hear that we did not meet the requirements during your stay. We have taken this up strongly with the concerned team. We assure you that this was not a true reflection of our commitment to making guests smile. Sincerely,The Hotel Management

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
coming into the property it was very hot and you can see maintenance have placed portable humidifier but the hallway was still warm. everything else was great there. i certainly will returned there, staff was very helpful
Stayed 2 nights in May 2024
Response from NOEL on 21 May 2024
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome as usual
Stayed 2 nights in May 2024
Response from NOEL on 20 May 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from NOEL on 20 May 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable clean friendly staff
Stayed 2 nights in Mar 2024
Response from NOEL on 14 May 2024
Dear Guest, We are extremely pleased to have you write such a wonderful review for us. Thank you so much and we sincerely appreciate your time and effort. I have personally shared your kind words of appreciation with my colleagues who will feel more motivated. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disney. Clean
Stayed 1 night in Apr 2024
Response from NOEL on 14 May 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Disney. Affordable
Stayed 1 night in May 2024
Response from NOEL on 14 May 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Natália

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Limpo
Stayed 1 night in May 2024
Response from NOEL on 13 May 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 Okay

Alexis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s ok for the price
Stayed 3 nights in May 2024
Response from NOEL on 13 May 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 Excellent

Kaitlyn

Stayed 4 nights in Feb 2024
Response from NOEL on 13 May 2024
Dear Guest, are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wayyy better than expected! Three renovations definitely threw me as they look better than a holiday inn
Stayed 2 nights in May 2024
Response from NOEL on 6 May 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.SincerelyThe Hotel Management

6/10 Okay

Joe

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While certainly more affordable than many other options in the area, I probably wouldn’t come back. Our room was not very clean, with stains on the bed and carpet, as well as hair still in the bathtub. They charge an amenity fee per day, which I knew about before hand, but I don’t see how they can justify it. Sure they offer on site laundry, for $6 per load their “gym” has barely any equipment or weights, and no sanitizing cloths to wipe down equipment. Not sure I would recommend this hotel.
Stayed 7 nights in Apr 2024
Response from NOEL on 4 May 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

6/10 Okay

joel, Henderson

Travelled with partner
Liked: Cleanliness
Lights out and no hot water on day of departure with no explanation or compensation given. Also no maid service after 3rd night as promised. You had to fend for yourself on getting clean towels
Stayed 4 nights in Apr 2024
Response from NOEL on 2 May 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 Excellent

Nikki

Stayed 1 night in Apr 2024
Response from NOEL on 21 May 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 Okay

Natalie

Stayed 1 night in Apr 2024
Response from NOEL on 2 May 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

2/10 Terrible

Brynna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NOEL on 30 Apr 2024
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 1/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from NOEL on 28 Apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 Terrible

Julius Ivan

Stayed 2 nights in Apr 2024
Response from NOEL on 16 May 2024
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 1/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
They double charged my room when I got there to make more money claiming it was a refundable deposit.
Stayed 1 night in Apr 2024
Response from NOEL on 24 Apr 2024
Dear Guest,Thank you for staying with us. Please note that the deposit amount will be refunded back after 7 business days. We look forward to welcoming you again. SincerelyThe Hotel Management

8/10 Good

Shedar

Stayed 1 night in Apr 2024
Response from NOEL on 13 May 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 Good

Alize

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean room, the pool wasn’t anything fancy but they had free breakfast and everyone was very kind & polite. I would stay again for a quick stay.
Response from NOEL on 19 Apr 2024
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 Okay

Justin

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The hotel was well appointed, but you can tell the maintenance it receives is minimal and very cost conscious. drywall repairs are patched with spackling but the texturing is not matched or painted. The walls are white, so I guess they think that is adequate. The poorly installed shower curtain bars hanging on a thread. rust vents painted over rather than being replaced. Not sure what the $22.70 resort fee is for, since it isn't a resort and they don't offer anything a similar property has. They aren't using it for repairs! Expedia needs to factor in "resort fees" in upfront pricing for sorting purposes. The party doors are very loose fitting and jiggle loudly when the main doors are opened. The adjoining neighbor heard his party door jiggling from us entering our room and he thought we were shaking his party door in an attempt to get in his unit and he started swearing at us. They need a tighter fit/ seal.
Stayed 1 night in Apr 2024
Response from NOEL on 17 Apr 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it again!
Stayed 1 night in Apr 2024
Response from NOEL on 15 Apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 Okay

Alexis

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Hotel room was ok. We (my boyfriend and I) got there and checked in, the door was broken. We know it wasn’t the key because we tried it on another room and the door lit up, but our door was not lighting up at all. We notified the desk 3 different times about it and sat in the hallway of our room for about 30 minutes waiting for someone to help us. Finally someone showed up but did not speak english so was hard to communicate. Once we got into our room i noticed a certain spot on the carpet was wet, no clue what it was but quite disgusting stepping on an unknown liquid mushed into the carpet. There was gum stuck in the sink. There is no sleeping in. Both mornings woke up to neighbors slamming the door or kids YELLING and running down the hallway at 7 in the morning. Pool was infested with ants and other bugs. It was cheap and probably would stay again, but these were just our issues for our 2 night stay.
Stayed 2 nights in Apr 2024
Response from NOEL on 15 Apr 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from NOEL on 15 Apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 Okay

Mahmood

Stayed 3 nights in Apr 2024
Response from NOEL on 15 Apr 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 Excellent

Irish

Liked: Amenities
Clean comfortable great staff
Stayed 1 night in Apr 2024
Response from NOEL on 13 Apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 Okay

Matthew, Southampton

Stayed 1 night in Apr 2024
Response from NOEL on 2 May 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

6/10 Okay

Joseph

Business traveller
Liked: Staff & service
Stayed here but ended up checking out a day earlier than expected. At first glance it looks like a newer place but it shows its age. Some rust around the room on various metallic objects. Dehumidifiers to correct the dampness. I get it, it’s Florida. However the shower pressure was terrible. On my second day I had a dinner lined up with several friends and I went to take a shower. Absolutely no hot water. I notified the front desk and they seemed apathetic. I ended up having to take a cold shower in order to get ready in time. I was turned off by that and ended up staying at a friend’s house for the remainder of my Florida trip. It’s sad when they charge you a “resort” fee and yet they can’t produce hot water for bathing. Money down the drain, no pun intended. I’ll definitely be looking at other options for my next stay, as I’m down there quite often.
Stayed 2 nights in Apr 2024
Response from NOEL on 10 Apr 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

4/10 Poor

Eleana

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Upon arrival, I was under the impression that I paid everything through the Expedia app, and only needed to pay the $20/day resort fee upon checking into the property. Be advised that you will also be charged a $100 fee, that will be on ‘hold’ for any possible damages to the room, and will be returned to you after you checkout. Staff was nice, and room was clean! We didn’t take a vehicle, nor did we utilize the shuttle service the hotel offers but Uber was convenient and non-expensive to travel to/from the Disney Parks & Universal Studios! Growing up traveling, hotel breakfast was always one of my favorites, but this truly was NOT it. Stale eggs and stale sausage patties, although the waffles and toast were great. There’s no variety when it comes to what is served, but I guess it’s a plus to not having to pay daily for breakfast, as one would at other hotels. If you’re looking for a room to ‘just sleep,’ in while you spend the entirety of your day at a park, I would recommend this property to you! Other than that, invest in your hospitality stay.
Stayed 4 nights in Apr 2024
Response from NOEL on 10 Apr 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

8/10 Good

Rachel

Stayed 2 nights in Apr 2024
Response from NOEL on 10 Apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Amanda

Stayed 1 night in Apr 2024
Response from NOEL on 28 Apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Shamecka

Stayed 4 nights in Apr 2024
Response from NOEL on 28 Apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 Good

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good. Some slight rust on fixtures.
Stayed 4 nights in Mar 2024
Response from NOEL on 6 Apr 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 Excellent

Manager

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT CUSTOMER SERVICE, CLEAN ROOMS
Stayed 1 night in Apr 2024
Response from NOEL on 6 Apr 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management

8/10 Good

Shannon

Stayed 1 night in Apr 2024
Response from NOEL on 25 Apr 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 Good

Beverly, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurants near by.
Stayed 4 nights in Mar 2024
Response from NOEL on 6 Apr 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

6/10 Okay

Juan, Charlotte

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It’s ok. Needs to replace the Carpet “hallway “ and rooms
Stayed 1 night in Apr 2024
Response from NOEL on 4 Apr 2024
Dear Guest, We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concerns, trust that we are continuously doing the needful to improve. We look forward to your next visit. Sincerely,The Hotel Management

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from NOEL on 4 Apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay at.
Stayed 2 nights in Mar 2024
Response from NOEL on 1 Apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 Terrible

Eduard

Stayed 2 nights in Mar 2024
Response from NOEL on 21 Apr 2024
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 1/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

2/10 Terrible

Denise

Travelled with family
Disliked: Amenities, property conditions & facilities
Humidifers all over bc water damage, its smelly, dark no good lights, 1 tiny bar soap, mattress so unforyable it squeals, i was ready to check out first 30 min but they said had to wait for mgmt for credit. want refund
Stayed 1 night in Mar 2024
Response from NOEL on 1 Apr 2024
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Kissimmee we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

10/10 Excellent

Derick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 5 nights in Mar 2024
Response from NOEL on 1 Apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a business travel trip for me: conference held at the Gaylord Palms. Property was close to the event site at 1/4 the price. I was there during spring break so the place was pretty busy. Even so it was pretty quiet at night. The breakfast area was well run and didn't fall behind during the morning rush.
Stayed 3 nights in Mar 2024
Response from NOEL on 1 Apr 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

2/10 Terrible

Lyric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from NOEL on 1 Apr 2024
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 1/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

8/10 Good

Robert

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from NOEL on 26 Mar 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 Okay

Edward

Travelled with family and small children
Disliked: Amenities
Despite what the pictures may look like this is an older property. It was not particularly dirty but you can see the wear and tear on the furniture and carpets. On the bright side, it took less than 10 minutes to reach the parking lot for Magic Kingdom.
Stayed 1 night in Mar 2024
Response from NOEL on 25 Mar 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 Excellent

Tuchae

Stayed 2 nights in Mar 2024
Response from NOEL on 15 Apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 Excellent

Shelby

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from NOEL on 25 Mar 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management