This property is an amazing house with a fantastic pool and spa. Unfortunately it turned out to be disappointing after we settled in. The beds were extremely uncomfortable, the bed in the master bedroom, we discovered, had its base on one side upside down so the support slats were on the floor meaning the mattress was sagging through 18” gaps, very uncomfortable. When I contacted Richard I was upset at his reply. He insinuated that I was lying as relatives of his had stayed in September and they said the beds were fine. I replied explaining I had nothing to gain by complaining but the beds were very uncomfortable. Undoubtedly he had contacted his relatives who again said there was no problem with the beds and he relayed that to me again.That made us extremely annoyed , why would we lie! Richard advised us to contact the cleaning company which we did.
As well as the beds being uncomfortable the bedding was horrible. It was rough, hard and badly creased, the mattress cover was very dirty and stained. After complaining the cleaning company came around when we were out and left a pack of new bedding for us to change the linen ourselves, not quite the solution, I was on holiday and didn’t want to have to be changing beds!!! We found so much more that wasn’t right. We found tiny little thorny plant in between the rug and the sofa, again Richard didn’t believe me, these were possibly left behind by previous visitors. Although tiny these things were lethal, they stuck into my grandsons and my husbands foot giving them quite a bit of pain. I then wrote a list of issues with the villa, 16 in all and asked the cleaning company to come and put things right. In the meantime we had sorted out the king size bed and it was ok, 100% improvement.
The cleaning company came a sorted some of the issues but not all.
The icing on the cake was when we started finding broken glass on the floors in the hall, double bedroom and the twin room. We decided that we couldn’t stay any longer, we moved out 4 days early to a villa we’d stayed at 2 years previously, which unfortunately was unavailable for the whole of our stay this time or we would have been there.
This villa is in need of TLC. It’s tired, grubby and in need of a really good clean.The carpets are stained and need a clean, the skirtings especially in the hall are covered in dust, the bedding is well used and creased, the top and bottom of the fridge was very dirty. I’ve lots of photos. A very disappointing stay .