4/10 Poor
Sjors
20 June 2024
Hotel is looks good but the service is poor.
Roomservice every 3 days and they forget to provide roomservice. My last week I never received roomservice once.
In the middle of the night the smoke alarm beeped because of low battery. Called downstairs and they would send somebody upstairs… nobody came!
For complaints you can email the manager, but she doesn’t respond. Even the front desk doesn’t reply to emails.
You pay a “resort fee” but the service I not resort worthy!
In the Kissimmee area there are cheaper hotels with a way better service!
Sjors
Stayed 11 nights in May 2024