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Reviews of Crowne Plaza Orlando - Downtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Orlando - Downtown, an IHG Hotel
304 W Colonial Drive, Orlando, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 505 out of 1005 reviews" "
Rating 8 - Good. 230 out of 1005 reviews" "
Rating 6 - Okay. 121 out of 1005 reviews" "
Rating 4 - Poor. 80 out of 1005 reviews" "
Rating 2 - Terrible. 69 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Supasuta

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Mathew Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Modern. Nicely run. Comfy beds. Great staff made for a great stay.
Stayed 2 nights in May 2024
Response from Roberto B. on 22 May 2024
Dear Matthew,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Roberto B. on 22 May 2024
Thank you for your four stars feedback

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super nice and it was the best sleep I’ve ever had at a hotel!
Stayed 1 night in May 2024
Response from Roberto B. on 20 May 2024
Dear Maria,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay except this morning having loud noises from the works happening on level 5
Stayed 4 nights in May 2024
Response from Roberto B. on 18 May 2024
Dear Ryan,Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Roberto B. on 18 May 2024
Thank you for your perfect score of five stars

6/10 Okay

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue I had was the 20$ a night self parking and the plumbing... The sink kept pushing out this nasty dirt every other like 4 hours. Other than that, it was a good location and amazing staff
Stayed 2 nights in May 2024
Response from Roberto B. on 13 May 2024
Dear Gloria,Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

10/10 Excellent

Felipe

Travelled with partner
Liked: Cleanliness, staff & service
Good
Stayed 2 nights in May 2024
Response from Roberto B. on 13 May 2024
Thank you for your review of five stars.

10/10 Excellent

Steven, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Roberto B. on 13 May 2024
Thank you for your response of five stars.

8/10 Good

Jean, Clearwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under renovation. That being said, staff is very accomodating. Rooms are good and clean. Complimentary breakfast is very good - staff very attentive. Self park is just a little less than valet - would recommend valet.
Stayed 1 night in May 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in May 2024
Response from Roberto B. on 11 May 2024
Dear Karla,Thank you for your positive feedback of our hotel, I am glad that you enjoy our room. I hope to see you again soon.

8/10 Good

Carole, Jupiter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved they had a shuttle to the IKEA arena, so convenient
Stayed 1 night in Mar 2024
Response from Roberto B. on 11 May 2024
Dear Carole,I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, only down fall was there was construction on our floor. Other than that EXCELLENT
Stayed 4 nights in May 2024
Response from Roberto B. on 11 May 2024
Dear Denis,Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Roberto B. on 11 May 2024
Thank you for your feedback of five stars

4/10 Poor

Joel

Stayed 3 nights in Feb 2024
Response from Roberto B. on 19 May 2024
Sorry that you were unhappy with your stay

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was the construction but it was lovely otherwise! Damon at check-in was excellent. What a great representative for your brand. Clean rooms, modern, nice amenities.
Stayed 1 night in Apr 2024
Response from Roberto B. on 29 Apr 2024
Dear Janet,Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

6/10 Okay

Leor

Stayed 1 night in Apr 2024
Response from Roberto B. on 18 May 2024
Sorry that you were unhappy with your stay

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and the room was very clean.
Stayed 2 nights in Apr 2024
Response from Roberto B. on 23 Apr 2024
Dear Brooke,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Did not like that you did not need a pass key to enter the pool area or the hotel from the pool area. Seemed like anyone could get in there. We did not have a room safe in our room...told the front desk and they said they would get one for us ASAP,,,NEVER got one. The Shuttle was very nice and the driver was good.
Stayed 1 night in Apr 2024
Response from Roberto B. on 22 Apr 2024
Dear Brian,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024
Response from Roberto B. on 15 Apr 2024
Dear Michael,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Mina

Disliked: Cleanliness, property conditions & facilities
Amenities was poor
Stayed 2 nights in Mar 2024
Response from Roberto B. on 6 Apr 2024
Dear Mina,Sorry to hear that our amenities were not for your standard. We hope to see you again in the future.

8/10 Good

JASON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience. Friendly staff.
Stayed 1 night in Mar 2024
Response from Kamini on 25 Mar 2024
Dear Jason,Thank you for your review. We are happy you had a great stay with us. We look forward to having you as our guest again should your travels bring you back to the Orlando Downtown area.Warm Regards,Kamini

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kamini on 25 Mar 2024
Dear Elizabeth,Thank you for staying with us. We look forward to having you as our guest again!Warm Regards,Kamini

10/10 Excellent

merlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and everyone was very nice.
Stayed 1 night in Mar 2024
Response from Kamini on 23 Mar 2024
Dear Merlyn,Thank you for staying with us. It's great to hear you had a very nice stay. We look forward to having you as our guest again!Warm Regards,Kamini

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Roberto B. on 6 Apr 2024
Dear Mary Ann,Thank you for your review of four stars.Sincerely,Roberto B.

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Kamini on 23 Mar 2024
Dear Theodore,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm Regards,Kamini

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and felt safe.
Stayed 1 night in Mar 2024
Response from Kamini on 18 Mar 2024
Dear Allison,We appreciate your review on your recent stay. We are happy you felt safe and like our clean hotel. We look forward to see you again!Warm Regards,Kamini

10/10 Excellent

Raquel

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Kamini on 18 Mar 2024
Dear Raquel,Thank you for staying with us. We look forward to welcoming you back as our guest in the future!Warm Regards,Kamini

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check was great , staff very helpful.
Stayed 1 night in Mar 2024
Response from Roberto B. on 16 Mar 2024
Dear Robert,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

KIRBY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night for the concert. The stay was reasonable and included a nice breakfast buffet that was larger than the standard 3 pan fair I am used to. They also provided a shuttle bus to church street and back. The staff was friendly and helpful. Will stay again when I want to be downtown.
Stayed 1 night in Mar 2024
Response from Roberto B. on 8 Mar 2024
Dear Kirby,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

6/10 Okay

Leslie

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
There are two desks for check-in, so wait time was long. Room was fine but elevators are super slow and open both to the guest room floors/guests, as well as the kitchen and housekeeping in the back of the elevators. This morning, racing to catch my plane, I waited for three housekeepers to load their supplies and then deliver them to three different floors. No sense of urgency exists at this hotel. Room was pretty nice-they’ve just undergone a renovation, lighting was excellent, bathroom very nice; if they resolve their staff/service issues it could be a much better hotel. Although back door neighbor is the Salvation Army home for men. Not a nice neighborhood.
Stayed 1 night in Mar 2024
Response from Roberto B. on 5 Mar 2024
Dear Leslie,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy mala experiencia cuando hice la reservación me explicaron que incluía el desayuno y ya estando ahí……que no!! Mucho ruido el los pasillos las puertas de los cuartos muy viejas y se escuchan los sonidos de los cuartos…….muy caro y solo ponen una botellita pequeñita de acondicionador loción y un mini jabón que para 2 personas no es suficiente lo peor se nota la diferencia son Clasistas en el trató de las personas pésimo muy mala experiencia y demasiado caro!! Primera y Última Nos hemos hospedado en otros en Orlando Miami Tampa un poquito más barato pero con servició de Calidad!! Depcionada Completamente
Stayed 1 night in Feb 2024
Response from Roberto B. on 26 Feb 2024
Dear Adriana,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Roberto B. on 26 Feb 2024
Thank you for your feedback of 10 stars.

2/10 Terrible

Amir

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were completely unprofessional, I had a reservation for two nights with two different bookings, during check in I explained and Tina who was at reception desk ensured me that all was good , to my surprise on second day the room key was deactivated, and then at 11:00 pm a security guy knocked at my door and asked n a very impolite manner he asked me to go to reception to add my credit card on file. Nevertheless I went to reception, Tina , same receptionist who had checked me in , was at counter, checking some files and she ignored me staying right in front of her , then she passed by me without a word, there was another guy at reception and he was also impolitely asking for my credit card, all of this is a mess because my room was fully paid when I booked the room, I am a gold member and they had my credit card info from last night reservation, when I asked the guy why they knocked on my door at 11:00 pm, he impolitely said because they did not have my card info on file, was really rude and unprofessional, even no opology for the mess they did. Hotel was under construction, very noisy and not clean, inside the room there was no hand soap and no shampoo, the shower floor was full of water and drainage system was not working , Overall as a frequent traveller with gold rating, it was the worst hotel I have stayed, will recommend my colleagues also not to book this cheap hotel anymore
Stayed 1 night in Feb 2024
Response from Roberto B. on 19 Feb 2024
Dear Amir,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Roberto B. on 17 Feb 2024
Sorry that you were unhappy with your stay.

8/10 Good

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Roberto B. on 17 Feb 2024
Sorry that you were unhappy with your stay.

4/10 Poor

John

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Roberto B. on 17 Feb 2024
Sorry that you were unhappy with your stay.

8/10 Good

Craig

Travelled with group
Liked: Staff & service
nice enough but...
Nice enough hotel but they were doing remodeling so there were some issues. The hallways were dusty and I had a problem with the hot water in the bathroom.
Stayed 2 nights in Feb 2024
Response from Roberto B. on 18 Feb 2024
Dear Craig,Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. Thank you and look forward to seeing you soon.Sincerely,Roberto B.

2/10 Terrible

John

Business traveller
Disliked: Staff & service, property conditions & facilities
Didn’t have hot water for multiple days and my AC unit started screeching at 3 o’clock in the morning so I had to change rooms.
Stayed 2 nights in Feb 2024
Response from Roberto B. on 17 Feb 2024
Dear John,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Micah

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Roberto B. on 17 Feb 2024
Sorry that you were unhappy with your stay.

10/10 Excellent

Chance

Stayed 4 nights in Feb 2024
Response from Kamini on 23 Mar 2024
Dear Chance,Thank you for staying with us. We look forward to seeing you as our guest again!Warm Regards,Kamini

8/10 Good

Kyla

Just your average hotel stay. Silly to have to have $50 charge to your bill and they charge you $21 just to park overnight for one night… love being nickeled and dimed…
Stayed 1 night in Feb 2024
Response from Roberto B. on 12 Feb 2024
Dear Kyla,Thank you for bringing this to our attention. We apologize that your recent stay did not meet your expectations in some areas. We appreciate your comments, and we will share this with our team, so that we can continue to improve our service. We hope you will visit us again.

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After traveling all day check in and there was no hot water and no toilet paper in the restroom. The next day the water was completely turned off. Management slipped a note under our door about the inconvenience of water shutting down after the fact but we should have been warned at checked in. A couple of young construction workers was playing in the elevator. It took 3 rounds of calling the elevator before we could downstairs without these young men (workers riding the elevators up/down). Horrible experience won't be staying her ever again!
Stayed 2 nights in Feb 2024
Response from Roberto B. on 10 Feb 2024
Dear Amanda,Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable, friendly staff, convenient shuttle to events
Stayed 1 night in Feb 2024
Response from Roberto B. on 12 Feb 2024
Dear Patricia,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Sara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Shuttle service was excellent J.J made sure we were taken care of dropping off and picking up. Front desk staff was friendly and very accommodating for an early checkout in. Breakfast was nice and the servers were great. We used the hot tub to relax and it was wonderful!
Stayed 1 night in Feb 2024
Response from Roberto B. on 10 Feb 2024
Dear Sara,Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

8/10 Good

Mike

Travelled with family
Liked: Amenities
Clean and comfortable
Stayed 2 nights in Feb 2024
Response from Roberto B. on 5 Feb 2024
Thank you for your review of our hotel and for giving us four stars.

10/10 Excellent

Vrbo

Stayed 1 night in Feb 2024
Response from Roberto B. on 5 Feb 2024
Thank you for your review of ten stars.

8/10 Good

larah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice hotel
Stayed 3 nights in Jan 2024
Response from Roberto B. on 3 Feb 2024
Thank you for your review of the hotel.

10/10 Excellent

Farra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roberto B. on 5 Feb 2024
Thank you for your review of five stars.

6/10 Okay

Michelle, Brooklyn

Travelled with partner
Liked: Staff & service, amenities
There was construction in the building so the nosey due to construction not easy, it was a smell in the building at woke me up! the staff was accommodated.
Stayed 2 nights in Jan 2024
Response from Roberto B. on 29 Jan 2024
Dear Michelle,Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.