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"New Building with extremely poorly designed rooms. Hot water is not reliable, had to take 2 cold showers. Staff had no explanation as to why there was no hot water. Bathroom had a horrible setup, non shower doors or walls of any sort. No place to set anything. Everything gets wet when using the shower. The floor floods and water pores out of the bathroom into the room. Property is extremely understaffed. Parking lot has few parking spots. Hotel is next to a Police Station of some sort and parking area full of impounded vehicles. Not a very safe looking area to walk around after dark. "

"Perfectly comfortable, great place."

"Hotel beautiful and the staff very friendly. Our room with the sea view was unexpected but absolutely amazing. The only thing was that there no facilities to make tea and coffee in the room. There was a vending machine in the lobby which we were advised was free to use but unfortunately it was out of order for the entire time of our trip."

"Too many people at Breakfast. Only one coffee machine. Very high price for a room for the night."

"Beautiful property with an amazing view over the port."

"Room was clean. Old and needs updating. "

"Fourth time we have stayed there over the years, it is convenient for the bridge across to Bilbao port and offers a good range of local ameities nearby providing you can find somewhere convenient to park. We could not get the air con / fan working that evening. They have upgraded the rooms compared to the previous visits and the picture accurately shows the view we had. The improvement work continues and IT IS NO ANSWER TO SAY IN SPAIN BUILDERS ARE ALLOWED TO START AS EARLY AS 8:00 WHEN WORKING IN A BUILDING. IT IS A HOTEL - GUESTS MIGHT LIKE TO SLEEP IN, THAT'S OFTEN WHAT THEY PAY FOR - IF THE HOTEL CANNOT CONTROL THE BUILDER'S START TIME (UNTIL SAY AT LEAST 9 WITH WARNING) PERHAPS THE MANAGEMENT SHOULD LOOK ELSEWHERE / PERHAPS CHANGE PROFESSIONS, AS THEY CLEARLY DO NOT UNDERSTAND THE BASICS OF RUNNING AS A HOTEL OR CLOSE PROPERLY FOR RENNOVATIONS. My suggestion that such an early start (on a Saturday morning) was not really what you'd expect from a professional hotelier was just met (from morning staff) with a shrug of shoulders. it's Spanish rules! Very welcoming Breakfast good, albeit with just one member of staff there, to check people in and find initial coffee plus attend to eberything else there are understandably longer waits then should be the case for some of the food replenishments to come out. "

"Restaurant was nice but the room was disgusting. Very very cold and smelt very strong of drains all through the night. No gesture of good will from the hotel. Apart from wavering the £15 parking fee. Reception staff did not listen and we found them very rude. "

"Clean room but very basic"