Orchards Hotels, Indio

"Edna at check-in on Saturday was very rude. I let her know that I had read some poor reviews and wanted to check out the room and then if I wasn’t happy with it for them to switch us to a different room. I asked if she knew if there had been any maintenance done or improvements to the rooms in the last months or so. She explained we had the last room of our type, which is fine. But then she went on to say that I should ignore other people‘s opinions and make my own evaluation. Seriously when you go to yelp and 40% of your ratings are a 1 with a huge number of negative complaints from unsafe door locks to stains in comforter and drapes to bugs to rude staff, and that is her response. Her response should have been that they in fact, have replaced the locks throughout the property with swipe locks. They have replaced comforters and drapes. They have worked to improve cleanliness. She was a rude little 20 year-old. In terms of the room, those improvements have been made, which is great. The staff should tell people about it when they have questions. The Jacuzzi is great. The pool is very nice. It looks like they have replaced about 25% of the beach chairs, but the rest are still very old. In the gym, there are no dumbbells under 50 pounds. There is electrical tape wrapped around handles on chest press. There was a good variety of barbells. There was a water fountain and ice machine. The treadmill was cheap home one. Overall, it worked ok but I would never come back"

"Way overpriced for the state of this property. Cheap coffee in the room, not replenished daily. shower not really working. Restaurant terrible. If you like motel 6 this is a place for you"

"Breakfast was not included. This was not clear on the website. "

"Qiet place with a great mountain view, and gorgeous pool."

"Room was spacious and well equipped with everything you need. We played pickleball and went to one of the pools. It was conveniently located to restaurants and only a short drive to Indian Wells where we were attending the tennis tournament. We would definitely stay here again!"

"Beautiful place!"

"I didn't use the pool"

"Clean room and friendly staff."

"Everything was amazing, professional and friendly front desk, beautiful clean room and pool area. Nice and relaxing stay. Thank you Hilton . Belle"