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Reviews of Hyatt Place Aruba Airport

4 out of 5
Hyatt Place Aruba Airport
Wayaca 6B, Oranjestad

Reviews

8.6

Excellent

Rating 10 - Excellent. 305 out of 520 reviews" "
Rating 8 - Good. 125 out of 520 reviews" "
Rating 6 - Okay. 46 out of 520 reviews" "
Rating 4 - Poor. 20 out of 520 reviews" "
Rating 2 - Terrible. 24 out of 520 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

tony

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our staying and enjoyed the breakfast
Stayed 2 nights in Apr 2024
Response from Mohamed B. on 1 May 2024
Dear Tony,Thank you for choosing to stay with us! We're thrilled to hear that you enjoyed your stay and breakfast. We look forward to welcoming you back for another fantastic experience.

8/10 Good

Andre

Travelled with group
Liked: Amenities, property conditions & facilities
Very good hotel, staff is friendly and nice.
Stayed 4 nights in Apr 2024
Response from Mohamed B on 30 Apr 2024
Dear Andre,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy I stayed here , staff amazing , especially Candy
Stayed 2 nights in Apr 2024
Response from Hyatt Place Management on 25 Apr 2024
Dear Marlene,It is so nice to see your feedback about our hotel and staff.Candy is always willing to ensure guest satisfaction!Hope to see soon again in the Happy Island

10/10 Excellent

YOJANI

Travelled with partner
Liked: Amenities
Very courteous and friendly staff. Cleanliness.
Stayed 3 nights in Apr 2024
Response from Hyatt Place Management on 25 Apr 2024
Dear Yojani!Thank you for comments and for choosing our hotel for your visit to Aruba.We appreciate your business and hope to see you again soon.

10/10 Excellent

Wildnick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property is really nice and cleaned. The service was excellent. I had Francesca a Spanish lady who was cleaning my room was always extremely excited to do it for me. I would come back to that place again
Stayed 6 nights in Apr 2024
Response from Mohamed B on 21 Apr 2024
Dear Wildnick,Thank you so much for your kind words! We're thrilled to hear you had such a wonderful experience with us, especially with Francesca. We can't wait to welcome you back again soon!

6/10 Okay

Satish

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Mohamed B on 21 Apr 2024
Dear Satish,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. If you have any specific concerns or suggestions for improvement, please feel free to share them with us. We're always striving to provide the best possible experience for our guests.

10/10 Excellent

Yolanda, Raeford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the hotel, it was beautifully decorated, well maintained, and the breakfast was great. If you want to be in the thick of things however, you actually want to stay on the opposite side of the island. The island is only 20 miles long, so you can’t miss either way, and the transportation is great too. We rode the bus everywhere, a great time was had!
Stayed 3 nights in Apr 2024
Response from Hyatt Place Management on 18 Apr 2024
Dear Yolanda!Thanks a lot for nice feedback about our hotel.Definitively we are a different option to enjoy this beautiful island.Hope to see you soon!

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay….. Lacking of pool towels being ready …. And very limited linens in the room every day.
Stayed 7 nights in Mar 2024
Response from Mohamed on 13 Apr 2024
Dear Christopher,Thank you for your feedback! We apologize for the inconvenience with the pool towels and limited linens. We'll address these issues to the concerning departments to ensure a better experience for our future guests. We appreciate your valuable input!Sincerely,

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close the airport and fully renovated!
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on 10 Apr 2024
Dear Alexandra,Our hotel is very convenient for the proximity to the airport, and we are doing 5 years next October; engaged to continue improving our services

6/10 Okay

Wladimir

Business traveller, Travelled with group
Liked: Property conditions & facilities
You have to pay USD 12.00 daily for parking lot and every time you go out you have to validate the parking card at front desk which is at the third floor and parking at the 1st
Stayed 1 night in Apr 2024
Response from Hyatt Place Management on 10 Apr 2024
Dear Wladimir,Thanks for staying with us!As we are located in the Aruba Bussiness Center, there is daily fee for parking on site.However, guests can also choose to pay directly in the machine before exiting the building.We also offer a better deal for longer stays.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Staff,Great Food Options On Premises.Very Clean Rooms.
Stayed 4 nights in Apr 2024
Response from Hyatt Place Management on 8 Apr 2024
Dear Jennifer,Thank you for your nice comment!We will continue to improve every day. Hope to have you soon with us.

10/10 Excellent

Nilam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hyatt Place Management on 10 Apr 2024
Dear Nilam,Thank you for your rating!We appreciate your business and hope to have you back again.

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is really convenient for a night stay. The team members were really helpful, friendly and very attentive. The room was much bigger than I expected but it smelled very strongly of mildew. I couldn’t tell if it was from the rug or the actual a/c unit.
Stayed 1 night in Apr 2024
Response from Hyatt Place Management on 8 Apr 2024
Dear Michelle,Thank you for feedback!We are so happy to hear that you enjoyed your stay and that the staff was more than helpful, our focus is to continue to provide better product in hand with the requests and comments we receive.

10/10 Excellent

Joseph, Berlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally nice. Walkable to airport.
Stayed 1 night in Mar 2024
Response from Mohamed Badulkhan on 8 Apr 2024
Dear Joseph,Thank you so much for your positive review. We are glad to see that our staff has been treating you well and up to your expectations. We look forward to having you visit Aruba again soon.Sincerely,

10/10 Excellent

Mysheka

Liked: Cleanliness, staff & service, property conditions & facilities
This hyatt is amazing. The staff & the drivers are very nice. There is a restaurant and workout space a pool ect. You can walk right to your room from the airport. They have daily shuttles and taxis are there in no time taxi rides are $35.00 from here to south beach. South beach is awhole vibe.. the people here are beautiful it makes you not wanna go home. Enjoy!!!
Response from Hyatt Place Management on 3 Apr 2024
Dear Mysheka!We loved your comments!As a Hyatt Place Brand, we are very convenient in a beautiful destination.It is nice to see that you enjoyed our amenities.Hope to have you back any time!

6/10 Okay

Luz-Ann

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hyatt Place Management on 3 Apr 2024
Dear Luz!Thank you for staying in our property!

8/10 Good

Gayatri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was unclean both days we stayed and couldn’t use it. Staff was very sweet and helpful. Vegetarian options in breakfast and dinner was limited.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management on 3 Apr 2024
Gayatri,Thank you for your comments,We will celebrate with our team on your kind comments!As well, we are working weekly schedules at breakfast to ensure vegetarian options are available, as well as our salad bar hot options are important.We will work on balancing the schedule of the week for the better!

4/10 Poor

Steven

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall property is OK…. However, general maintenance and common area cleanliness not up to Hyatt standards. Room had a significant leak below my bathroom vanity/sink that absolutely flooded the floor. When I looked below I could see it had been leaking for a considerable amount of time because the cabinet work was all saturated and rotted. I even took photos and presented them to the front desk. Hallway carpets needed vacuuming and shampooing as well. Overall property is very convenient walking distance to Airport Terminal.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on 3 Apr 2024
Dear Steven,Thank you for your feedback!We understand the importance of the points below; and we are working hard with our team to ensure a very detail room inspection to every arrival to avoid this experience to any other guest.

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
First room placed into was strong smell of mildew. Had to change rooms. Carpets were very worn and dirty. Bellman was very helpful moving my bags to another room.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management on 3 Apr 2024
Dear Adam,Thank you for your comments and for choosing our hotel.We have chosen this month to our quarterly carpet program; we do understand that it is crucial to continuously cleaning due the high demand and weather conditions of the island.Hope you have had a safe trip back home!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and convenient to airport . Literally walk out the airport and it’s right there
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on 25 Mar 2024
Dear Kelly,Thank you for staying with us!Being steps from the main door is one of the positive points we have.Hope to have you back some day!

8/10 Good

Mona

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was very clean and the area was safe and easy to move around.
Stayed 4 nights in Mar 2024
Response from Mohamed Badulkhan on 13 Apr 2024
Dear Mona,I'm glad to hear that you found the room clean and the area safe and convenient. We always strive to provide a comfortable and secure environment for our guests.We look forward to having you stay with us again!Sincerely,

10/10 Excellent

Frank

Travelled with family
This was an unexpected stay due to a flight cancellation resulting in weather conditions. The hotel is what one would expect for a convenient airport hotel. Great staff and a modern well-designed interior. Thank you staff for being so welcoming and accommodating.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on 25 Mar 2024
Dear Frank!Thanks a lot for your comments! being that close to the airport contributes to our relationship with the airlines when it comes to cancellations.We will certainly celebrate with the team your words!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in the restaurant was not good!!
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on 25 Mar 2024
Dear Linda,Thanks a lot for your feedback, we are working very hard to improve for the better!

10/10 Excellent

Craig, Newburgh

Stayed 3 nights in Mar 2024
Response from Hyatt Place Management on 10 Apr 2024
Dear Mr. Craig,Thanks for choosing our hotel for your stay in Aruba!

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great stay walking distance from the airport literally it’s in the airport parking lot so convenient when traveling for an overnight. No beach or anything is around very nice though, definitely need a car. They have a pool and full dining options and is very clean. The checkin staff was great, however when stopping to get a drink or towels the team seem not to be able to do two things as once for instance we had one face towel in our room we call downstairs and we were told “I’m checking someone in and have to call you back”, we never heard back. Oh we would like a Gatorade “well I’m waiting on someone at the bar”, we wait for 5 mins she never returned or even said I’ll be right there. So overall we are in Aruba pack patience and try to relax and slow down. Everyone is friendly, we only stayed for one night and free breakfast is included so it was better than what you don’t have to pay for … 😂
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on 25 Mar 2024
Dear Amanda,As a select service brand, we focus on our main amenities which are breakfast, the shuttle to some areas and service of our staff.We are always looking for improving, your feedback is very important to us!

10/10 Excellent

Craig, Newburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the Aruba Airport is incredible. The staff, particularly Abigail and Cecilia, was excellent. The shuttle works for getting around but only has one round trip daily. The restaurant was convenient, and the food was good. The breakfast buffet had a diverse offering. There is not much around the airport, but a short taxi ride will get you where you want to go. I recommend this hotel if you want a comfortable stay close to the airport.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on 25 Mar 2024
Dear Craig!We thank you on Cecilia and Abigail name's!They are super stars and love what the do.Our breakfast and shuttle service are perks that everyone enjoyed while staying with us.

10/10 Excellent

ARISTOTELES

Liked: Cleanliness, staff & service, property conditions & facilities
Overall out stay was great?
Stayed 4 nights in Mar 2024
Response from Hyatt Place Management on 20 Mar 2024
Dear Aristoteles!Thank you for staying with us, we are so happy you enjoyed your stay with us.

4/10 Poor

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is nice and new. There is a strange smell on our floor and room but I think it is a cleaning product they use that we don’t care for. When we arrived there was no linen for the pull out bed, an empty body-wash dispenser in the shower and the pull out bed was broken. The phone doesn’t work to call the front desk so we had to go physically down there. Every issue we brought up was addressed promptly, but I would’ve expected these issues to be dealt with prior to our check-in. The wait for our food in the dining room was over an hour-very understaffed.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on 18 Mar 2024
Dear Margaret,Thank you for your comments and for staying with us.Your feedback is so valuable, as you mentioned we must continue focus on the room inspection, which is done daily; however there is always way to improve.Hope you enjoyed of the beautiful island.

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The convenience of walking out the airport and straight to the hotel. Althougn hotel was not near any conviences a shuttle was available to take you down town to the beaches. The shuttle driver were excellent made you feel at home. The hotel staff were warm and friendly made you feel that your needs were important to them. Had a great time feeling welcomed.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management on 14 Mar 2024
Dear Frances!We are so happy to hear that you enjoyed your stay with us!In fact, our complimentary shuttle service is very convenient for our guests.Hope to see you once more!

6/10 Okay

Murratte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is right beside the airport which was the reason for staying there. The hotel was clean but the room smelled very musty. Service in the restaurant was extremely slow.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on 12 Mar 2024
Dear Murrate,Thanks for staying with us and for your comments.We take your comments in consideration to improve the experience for future travelers.

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in time on Expedia is 14:00 but actual check in time is 15:00. Liked that breakfast is included and check out time is 12:00 o'clock. Very convenient for people flying from Aruba.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on 12 Mar 2024
Dear Ludmila,Thank you for your comments.It is important to reinforce that our check in time is 15:00 and check time 12noon. Always open to receive request (subject to availability) as stated in the welcome letter we provide before arrival.Wishing to have you have some day!

6/10 Okay

Stephanie

Travelled with group
Liked: Property conditions & facilities
Front desk staff slow and a little rude. Only 1 person working desk on a Friday/saturday
Stayed 1 night in Mar 2024
Response from Hyatt Place Management on 12 Mar 2024
Dear Stephanie,Thank you for your feedback, we take these surveys very seriously.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how close it was to the airport. Staff was awesome and made my stay one to remember.
Stayed 4 nights in Feb 2024
Response from Hyatt Place Management on 7 Mar 2024
Dear David,We really thank you for your comments!Our proximity to the airport is a key to enjoy the island!

2/10 Terrible

Dr Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel had no hot water !! Had to take shower in cold water or no shower at all. Will never stay here again
Stayed 4 nights in Feb 2024
Response from Hyatt Place Management on 7 Mar 2024
Dear Marie,Thank you for staying with us!In fact we were challenges with the consistency of the hot water, it has been our priority to have it resolved as it is extremely important that our guests are satisfied.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff n team
Stayed 4 nights in Jan 2024
Response from Hyatt Place Management on 5 Mar 2024
Dear Kelly!We appreciate your business, and positive comment about the hotel.We cannot wait to have you back..

8/10 Good

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel near airport
Stayed 4 nights in Feb 2024
Response from Hyatt Place Management on 4 Mar 2024
Dear Yannick,Thanks for your comment! Having the airport walking distance is always appreciated.Hope to have back up someday..

10/10 Excellent

Cheany

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from the airport. Nice hotel overall. Comfy bed
Stayed 3 nights in Jan 2024
Response from Hyatt Place Management on 4 Mar 2024
Dear Cheany,Our distance to airport makes the arrival to Aruba so easy, hope to have you back some day.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when flying out in day or two, convenient walk to airport
Stayed 1 night in Feb 2024
Response from Hyatt Place Management on 1 Mar 2024
Dear Margaret,Thank you for your completing the survey for your stay. In fact, our hotel is very convenient for its location and proximity to the main places in the island.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hyatt Place Management on 29 Feb 2024
Dear kevin,Thank you for staying with us!Hope to have you back some day..

8/10 Good

Elizabeth

Stayed 1 night in Feb 2024
Response from Hyatt Place Management on 20 Mar 2024
Dear Elizabeth,Thanks a lot for staying in Hyatt Place Aruba hope you had enjoyed your stay and this beautiful island.

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Wency van der Biezen on 26 Feb 2024
Dear Patricia,Thank you for taking the time to review us and for the perfect score.We look forward to hosting you again soon!

4/10 Poor

Vladimir

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Slow staff. No hot water. Poor food.
Stayed 14 nights in Feb 2024
Response from Wency van der Biezen on 26 Feb 2024
Dear Vladimir,Thank you for your feedback - we do want to take the opportunity to apologize for any inconvenience caused by the inconsistencies of the hot water during your stay. In addition to the other concerns mentioned, we are continuously working on improving our experiences and these comments are extremely valuable to us in order to work on our shortcomings. We do hope you will give us another opportunity to host you in the future.

10/10 Excellent

Joan

Stayed 1 night in Feb 2024
Response from Hyatt Place Management on 20 Mar 2024
Dear Joan,Thank you for choosing our hotel, for your recent stay in Aruba.Hope to host you again..

10/10 Excellent

Andres

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a short or business visit
Stayed 1 night in Feb 2024
Response from Hyatt Place Management on 23 Feb 2024
Dear Andres,Thanks for staying with us!Hope to have you back someday..

10/10 Excellent

Stephanie, Everett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property if you need to stay one or two extra nights before or after your stay in Aruba. Free breakfast and very friendly staff are a perk. Hotel is newer and modern, but cleanliness was lacking with unknown substances on the walls in bathroom and next to bed and multiple hairs found in room on check in. Be aware taxi minimum is $21 to drive less than 2 miles to downtown under 7 minutes. Hotel is at the airport so perfect to walk over to the airport on your way out of the country.
Stayed 3 nights in Feb 2024
Response from Hyatt Place Management on 23 Feb 2024
Dear Stephanie,We are so happy that you enjoyed our complimentary breakfast, and our beautiful Hyatt Place..In fact, being close to the airport and close to all the activities is a plus.Can not wait to have you back!

10/10 Excellent

Myrtle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was cordial and friendly. The breakfast was delicious. I had a wonderful time and a great experience. Very small issue was the carpet in the room. The carpet had an odor and was old and discolored. The room would look and smell so much better without the carpet.
Stayed 4 nights in Feb 2024
Response from Hyatt Place Management on 23 Feb 2024
Dear Myrtle,Thank you for your comment, and it is so nice to see that you enjoyed our complimentary breakfast buffet.We are always pending on our guests feedback to continue improving..

4/10 Poor

Felicer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was looking forward to spending my birthday in Aruba. I was very disappointed in the hotel. I took the shuttle into downtown and was told I would be picked up. The shuttle never showed. I had to pay $24 back to the hotel. Also, there was no hot water for the last day and a half of my trip. I was refunded for one night but I should’ve been refunded for the half day. It is almost 90 degrees in Aruba and I was not able to take a shower. The staff were rude and acted as if I had done something wrong. Never will I stay here again!
Stayed 4 nights in Feb 2024
Response from Wency van der Biezen on 26 Feb 2024
Dear Felicer,Thank you so much for your feedback. We do want to take the opportunity once again to apologize for the shortcomings you experienced during your stay. Unfortunately, the issue with the water heater went unsolved while you were still here. Hopefully you will give us another opportunity to host you in the future.

8/10 Good

Andre

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hyatt Place Management on 23 Feb 2024
Dear Andre,Thank you for your preference!

2/10 Terrible

YIWEN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience staying there. The room was tiny and had a strong new furniture smell. There was no hot water for shower( only lukewarm) and it seems that we were not the only one had this issue. Swimming pool was very dirty. The front desk staff lacked efficiency and not very friendly. The worst dinner experience. Took 1hr or even longer for the simple food to arrive, and the waitress got our order wrong two times. When we were checking out, they tried to put someone else’s bar order to our tab… good we argued against it. The only good thing I could say is the breakfast was good. We do not recommend this hotel at all.
Stayed 1 night in Feb 2024
Response from Wency van der Biezen on 26 Feb 2024
Dear Yiwen,Thank you for taking the time to review us. I would like to apologize for any inconvenience you experienced during your very short stay with us. Only with feedback like yours, can we work on improving our product and ensuring unforgettable experiences.We do hope you will give us another opportunity to host you in the future.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy by the way the staff treats me at Hyatt place , her name is candy , her warm ness was felt from the heart , I was very please and felt like family , this was my first time there and I am sure I’ll return , thanks again to the staff at Hyatt place , especially to Candy , I will always remember my first visit to Aruba and how I was treated
Stayed 2 nights in Feb 2024
Response from Hyatt Place Management on 14 Feb 2024
Dear Marlene,It is very nice to see your comments about the Hotel and about Candy's service.Loved to have you back