Orange Holidays from AU$3,168

This hotel overall was nice! My daughter and I arrived around 11:30 and they were able to accommodate us with a room early. It's located in the heart of Times Square which was a plus. The communication and attentiveness of the staff can be improved however. I've stayed at other hotels in Times Square where I've received better customer service overall. For example, after making it to the 42nd floor to our room, I couldn't figure out how to turn on the lights in the room. I had to call the front desk to figure that out. If the lady checking us in would have provided that information, I would've been so confused why the lights, TV, air wouldn't work. Also, no one offered to bring our bags up to our room for us and there was a long wait to pick our bags up from the holding area the day of departure. Also, the elevators were SLOW and oftentimes, it seemed as if only one was working.

The staff was exceptionally friendly and helpful. Special kudos to Derek and Hamza!

We were very happy with our stay. The property is right in Times Square. Very clean and accommodating.

Great location in 51st and 7th ave….3 minute walk to Times Square and 10 minute walk to Central Park. Right in the Theater District as well. Kendrick at the main desk was awesome. Very friendly and helpful. We were upgraded to a junior suite. The room was very large for NY standards. It was a bit dated, but very comfortable. The only downside to the property was no in room coffee. It was our second stay there, and we would definitely go back. The doorman was also very helpful and pleasant. Lots of helpful tips. Not related to the property…Ubers are very expensive in NY and can randomly charge extra for things like traffic, weather, etc. Our doorman recommended taking taxis instead and it cut our costs easily in half. For example…Uber from LaGuardia was $130….we took a taxi back to LaGuardia for $65…

The hotel is in a perfect area for times square commute however the amenities weren't as helpful. The fact that every time we needed ice, we had to go to the grab and go shop but they limited us to 1 cup of ice each time. I understand that they are the only spot that provides ice for their shop and the hotel so they have to limit supply, but it was extremely hot during my stay and ice was a must!! Other than that, everything else was ok. The room was smaller than I expected but it worked out well for my husband and I.