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"Staff were courteous andhelpful. Property was very clean. Shower is small but serviceable. "

" excellent customer service "

"There was good and not so good about our stay. We had to wait over 20 minutes to check while the staff member tried to resolve issues with another guest. That was unfortunate but understandable, but I was never acknowledged and when I was able to begin, was abandoned to another guest before completing. Was never told anything about the property including breakfast location and hours or spa location and details. The next day tried to ask the same staff member how to get to the spa and was told...

"A 4-star hotel (despite rating). Pulls out all the stops to upscale from lovely little entrance with red velvet ropes to well-designed rooms and elegant breakfast room and personal service. The location may be a bit pedestrian but it's a block from main shopping promenade and easy walk to the confluence of the Rhein and Mosel which is a gorgeous promenade and must do. Loved this hotel. A real gem."

"Great service and dinner recommendations from owner. Thanks for a very nice stay!"

"This place was incredible! The staff went above and beyond! Our room was absolutely beautiful. Make sure to book a reservation for dinner as food was exceptional. Great stay!"